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Cielo Maya Beach Tulum

4.0 star property

Photo gallery for Cielo Maya Beach Tulum

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Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Beach/ocean view
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront
Outdoor pool, pool loungers
Couples treatment room(s), body treatments, aromatherapy

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi

Explore the area

View map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760
  • Place, Cenote Manatí
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪58 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

9.0 out of 10
Wonderful
(22 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

9.4 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Tulum

A family-friendly stay in Tulum awaits you at Cielo Maya Beach Tulum. Within steps you'll find Soliman Bay and Tulum National Park within a 15-minute stroll. Highlights at this beachfront hotel include a private beach, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body scrubs along with aromatherapy and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Enjoy the kids' swimming pool and pool loungers as well as access to boat tours and kayaking. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Free cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of an airport shuttle. .Within a 15-minute drive of this 4-property class Tulum hotel, attractions include Xel-Há Park and Tulum Mayan Ruins.

What's nearby

  • Cenote Manatí - 2 min walk - 0.2 km
  • Tulum National Park - 14 min walk - 1.2 km
  • Jaguar Park - 14 min walk - 1.2 km
  • Soliman Bay - 4 min drive - 2.2 km
  • Tulum Mayan Ruins - 9 min drive - 10.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪La Cocina Del Pueblo - ‬10 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪Chula Vista - ‬10 min drive
  • ‪Xula Vista Restaurant - ‬10 min drive
  • ‪Coco Cafe - ‬7 min drive

About this property

Cielo Maya Beach Tulum

Simply walk outside to feel the sun on your face at the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Cielo Maya Beach Tulum with activities such as snorkelling and kayaking.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a children's pool and a rooftop terrace.

This 4-star Tulum hotel is smoke free.

  • 18 guestrooms or units
  • 2 levels
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with premium digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Playground
  • Snorkelling
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • 2 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Cielo Maya Beach Tulum

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Cielo Maya Beach Tulum?

Cielo Maya Beach Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Cielo Maya Beach Tulum?

Yep, Cielo Maya Beach Tulum is a short 1-minute walk from Soliman Bay. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Cielo Maya Beach Tulum?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Cielo Maya Beach Tulum have a pool?

Cielo Maya Beach Tulum has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Cielo Maya Beach Tulum a romantic place to stay?

Couples spa treatments and a private beach, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Cielo Maya Beach Tulum.

Is Cielo Maya Beach Tulum family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Cielo Maya Beach Tulum is a hit with families.

Does Cielo Maya Beach Tulum serve breakfast?

You bet, free cooked-to-order breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Cielo Maya Beach Tulum?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Cielo Maya Beach Tulum?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Cielo Maya Beach Tulum?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Cielo Maya Beach Tulum?

No, pets and service animals are not allowed.

Cielo Maya Beach Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 409 out of 610 reviews
Rating 8 - Good. 106 out of 610 reviews
Rating 6 - Okay. 45 out of 610 reviews
Rating 4 - Poor. 27 out of 610 reviews
Rating 2 - Terrible. 23 out of 610 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness
Bar offer variety
Stayed 4 nights in Oct 2025

8/10 Good

sherry

Stayed 4 nights in Sep 2025

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything
Stayed 4 nights in Sep 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

North Tulum beachfront

We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Maribel

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Christian Joan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property location is greant
Stayed 8 nights in Jun 2025

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

Marisela

Travelled with partner
Unable to get in the beach. Very disappointing
Stayed 1 night in Jun 2025

10/10 Excellent

Maisam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch service

Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
Stayed 2 nights in Jun 2025

10/10 Excellent

Therese

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
Stayed 2 nights in Jun 2025

4/10 Poor

Sohrat

Disliked: Amenities, property conditions & facilities
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
Stayed 3 nights in Jun 2025

8/10 Good

Del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & quiet place for couples really recommended.
Stayed 6 nights in May 2025

10/10 Excellent

Azadeh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good. Izaac is amazingly helpful. Kudos.
Junior suite with ocean view
Stayed 3 nights in May 2025

10/10 Excellent

Jaime, El Paso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place Beatiful beach hotel Very courteous staff Tasty food
Stayed 2 nights in May 2025

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and attentive. The room was just right. Breakfast included made the start of the day easier. Water and beach area was quiet and secluded; sometimes difficult to find on the Riviera Maya these days as the area has been somewhat overdeveloped. You will want a car to comfortably navigate seeing the sights as staying only at the hotel or walking around would be a little limiting for stays lasting more than a weekend (taxis available at the end of the street. pricing we heard was a little more than you might think). Hotel restaurant doesn’t compete with neighborhood restaurants, buts that’s ok as you can easily walk down the street to eat at some very good and interesting spots. Safety is very good, the road has a full time guard station who checks in every person. Definitely worth paying a visit and enjoying. If you’re a beach person, the water in this area can be a little challenging with waves, current, rocks, and the continuing presence of sargasm, but that didn’t negatively impact the overall visit for us, as we enjoyed the beach anyway.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ebony L.

Stayed 2 nights in May 2025

8/10 Good

Luz M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Michaela Dawn

Liked: Staff & service
Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.
Stayed 7 nights in Apr 2025

10/10 Excellent

Magdalini

Stayed 1 night in May 2025

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Venus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so lucky to have a beautiful view and the ocean was just there just for me and my Family. I love this place, and was so Lucky to find this Beautiful place. Hermoso! Me Fascinó, puedo volver ahora mismo si mi tiempo me lo permitiera.
Stayed 2 nights in Apr 2025

4/10 Poor

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and service. We ate at the restaurant the first night. I had a hamburger and fries. During the night I woke up feeling very sick and soiled the bed linens. The hotel charged us for the bed linens at checkout. This was very disappointing further considering why I was sick.
Stayed 3 nights in Apr 2025