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Hotel Gracery Ginza

4.0 star property
Hotel with a restaurant, steps from Ginza Graphic Gallery

Photo gallery for Hotel Gracery Ginza

Lounge
Twin Room, Non Smoking
Exterior
Lobby
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Laundry
  • Air conditioning
The current price is AU$161
11 Aug - 12 Aug

Explore the area

Map
7-10-1 Ginza, Chuo-ku, Tokyo, Tokyo-to, 104-0061
  • Kabuki-za Theatre
    ‪4 min walk‬
  • Tokyo International Forum
    ‪11 min walk‬
  • Toyosu Market
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪15 min drive‬

Room options

View all photos for Single Room with Wooden Floor (Room Facilities by ReFa)

In-room safe, blackout curtains, free WiFi, bed sheets

Single Room with Wooden Floor (Room Facilities by ReFa)

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Fridge
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Floor Twin Room with Wooden Floor Non-Smoking

Executive Floor Twin Room with Wooden Floor Non-Smoking

Executive Floor Twin Room with Wooden Floor Non-Smoking

Highlights

Air conditioning
Fridge
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room (Room Facilities by ReFa)

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room (Room Facilities by ReFa)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 4
  • 2 Single Beds

View all photos for Comfort Double Room with Wooden Floor Non-Smoking(Room Facilities by ReFa)

Comfort Double Room with Wooden Floor Non-Smoking(Room Facilities by ReFa)

Comfort Double Room with Wooden Floor Non-Smoking(Room Facilities by ReFa)

Highlights

Air conditioning
Fridge
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Double Room, Non Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Double Room, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Floor Comfort Double Room with Wooden Floor Non-Smoking

Executive Floor Comfort Double Room with Wooden Floor Non-Smoking

Executive Floor Comfort Double Room with Wooden Floor Non-Smoking

Highlights

Air conditioning
Fridge
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room with Extra Bed (Room Facilities by ReFa)

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room with Extra Bed (Room Facilities by ReFa)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room Non-Smoking(Room Facilities by ReFa)

In-room safe, blackout curtains, free WiFi, bed sheets

Double Room Non-Smoking(Room Facilities by ReFa)

Highlights

Air conditioning
Fridge
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Floor Twin Room with Extra Bed Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Floor Twin Room with Extra Bed Non-Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 23 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Floor Single Room Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Floor Single Room Non-Smoking

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room (Room Facilities by ReFa)

Single Room (Room Facilities by ReFa)

Single Room (Room Facilities by ReFa)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Floor Twin Room Non-Smoking

Executive Floor Twin Room Non-Smoking

Executive Floor Twin Room Non-Smoking

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 23 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room with Extra Bed

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room with Extra Bed

8.2 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 23 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Floor Double Room Non-Smoking

Executive Floor Double Room Non-Smoking

Executive Floor Double Room Non-Smoking

7.8 out of 10
Good
(18 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room, Non Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Single Room, Non Smoking

8.8 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Non Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Double Room, Non Smoking

8.4 out of 10
Very good
(26 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking

Twin Room, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 23 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Comfort Double Room, Non Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Comfort Double Room, Non Smoking

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

Standard Single Room, Non Smoking

Highlights

Air conditioning
Fridge
Blackout curtains
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Comfort Double Room-Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Comfort Double Room-Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room-Non- Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Single Room-Non- Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room-Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Double Room-Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room- Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Twin Room- Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Floor Standard Double Room Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Floor Standard Double Room Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Floor Standard Twin Room Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Floor Standard Twin Room Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Floor Standard Twin Room With Wooden Floor Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Floor Standard Twin Room With Wooden Floor Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Floor Standard Single Room Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Floor Standard Single Room Non-Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Floor Standard Double Room With Wooden Floor Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Floor Standard Double Room With Wooden Floor Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room Non-Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Triple Room Non-Smoking

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Twin

  • Sleeps 2

Single

  • Sleeps 1

Semi-double

  • Sleeps 2

Triple

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Double

  • Sleeps 2

Semi-double

  • Sleeps 2

Single

  • Sleeps 1

Single

  • Sleeps 1

Twin

  • Sleeps 2

Semi-double

  • Sleeps 2

Semi-double

  • Sleeps 2

Twin

  • Sleeps 2

Twin

  • Sleeps 3

Triple

  • Sleeps 3

Single

  • Sleeps 1

Double

  • Sleeps 2

Single

  • Sleeps 1

Twin

  • Sleeps 2

Single

  • Sleeps 1

Semi-double

  • Sleeps 2

Twin

  • Sleeps 2

Semi-double - Non-Smoking

  • Sleeps 2

Semi-double

  • Sleeps 2

Semi-double

  • Sleeps 2

Triple

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 2

Single

  • Sleeps 1

Double

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Twin

  • Sleeps 2

Single

  • Sleeps 1

Semi-double

  • Sleeps 2

Semi-double

  • Sleeps 2

Triple

  • Sleeps 3

Single

  • Sleeps 1

View all photos for Single Room（Room Facilities By Refa）

In-room safe, blackout curtains, free WiFi, bed sheets

Single Room（Room Facilities By Refa）

  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room With Wooden Floor（Room Facilities By Refa）

In-room safe, blackout curtains, free WiFi, bed sheets

Single Room With Wooden Floor（Room Facilities By Refa）

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room（Room Facilities By Refa）

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room（Room Facilities By Refa）

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room（Room Facilities By Refa）

In-room safe, blackout curtains, free WiFi, bed sheets

Double Room（Room Facilities By Refa）

  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Room With Extra Bed（Room Facilities By Refa）

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room With Extra Bed（Room Facilities By Refa）

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Double Room With Wooden Floor（Room Facilities By Refa）

In-room safe, blackout curtains, free WiFi, bed sheets

Double Room With Wooden Floor（Room Facilities By Refa）

  • Sleeps 2
  • 1 Queen Bed

View all photos for Concept Single Room With Carpet

In-room safe, blackout curtains, free WiFi, bed sheets

Concept Single Room With Carpet

  • Sleeps 1
  • 1 Double Bed

View all photos for Concept Double Room With Wooden Floor

In-room safe, blackout curtains, free WiFi, bed sheets

Concept Double Room With Wooden Floor

  • Sleeps 2
  • 1 Double Bed

View all photos for Concept Single Room With Wooden Floor

In-room safe, blackout curtains, free WiFi, bed sheets

Concept Single Room With Wooden Floor

  • Sleeps 1
  • 1 Double Bed

View all photos for Concept Double Room With Carpet

In-room safe, blackout curtains, free WiFi, bed sheets

Concept Double Room With Carpet

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Floor Triple Room Non-smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Floor Triple Room Non-smoking

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

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About the area

Tokyo

Hotel Gracery Ginza puts you in the heart of Tokyo, within steps of Yamaha Hall and Ginza Graphic Gallery. Highlights at this hotel include a restaurant and in-room free WiFi. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Plus you'll find dry cleaning/laundry services, luggage storage and a front desk safe. Each morning buffet breakfast is served between 7 AM and 10 AM. .Places within a short walk of this 4-property class Ginza hotel include Shiseido Gallery and Mitsukoshi Ginza.

What's nearby

  • Kabuki-za Theatre - 4 min walk - 0.4 km
  • Ginza Wako Building - 5 min walk - 0.4 km
  • Tokyo International Forum - 11 min walk - 1.0 km
  • Tokyo Tower - 2 min drive - 2.3 km
  • Toyosu Market - 4 min drive - 4.4 km

Getting around

  • Ginza Station - 3 min walk
  • Shimbashi Station - 7 min walk
  • Tokyo (NRT-Narita Intl.) - 60 min drive

Restaurants

  • ‪むぎとオリーブ 銀座本店 - ‬1 min walk
  • ‪中村藤吉本店銀座店 - ‬1 min walk
  • ‪ザ・グラン 銀座 - ‬1 min walk
  • ‪Cafe’Dior by Pierre Herme’ - ‬1 min walk
  • ‪筑紫樓銀座店 - ‬1 min walk

About this property

Hotel Gracery Ginza

Hotel with a restaurant, steps from Ginza Graphic Gallery
There's a restaurant on site. Public spaces have free WiFi and wired Internet. Hotel Gracery Ginza also features a vending machine, concierge services, and dry cleaning/laundry services.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 270 guestrooms or units
  • 13 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • Smoking in designated areas
  • Dining venue
Hotel Gracery Ginza offers 270 air-conditioned accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wired and wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

Languages

Chinese (Mandarin), English, Japanese, Korean

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 2,420 per person
  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • No housekeeping service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 13 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2420 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Ginza Gracery
Ginza Hotel
Gracery Ginza
Gracery Ginza Hotel
Gracery Hotel
Gracery Hotel Ginza
Hotel Ginza
Hotel Ginza Gracery
Hotel Gracery
Hotel Gracery Ginza
Gracery Ginza Chuo
Hotel Gracery Ginza Tokyo, Japan
Gracery
Hotel Gracery Ginza Hotel
Hotel Gracery Ginza Tokyo
Hotel Gracery Ginza Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Hotel Gracery Ginza?

Hotel Gracery Ginza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Gracery Ginza?

As of 15 July 2025, prices found for a 1-night stay for 2 adults at Hotel Gracery Ginza on 11 Aug 2025 start from AU$160.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Gracery Ginza?

The closest beach to Hotel Gracery Ginza is Odaiba Beach Park (4.4 km).

Does Hotel Gracery Ginza serve breakfast?

Yeah, buffet brekkie is offered daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Hotel Gracery Ginza?

No, Hotel Gracery Ginza does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Gracery Ginza?

Yep, you can grab a meal at Hotel Gracery Ginza's onsite restaurant.

What time are check-in & check-out at Hotel Gracery Ginza?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Gracery Ginza?

No, only service animals are allowed.

Hotel Gracery Ginza Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1003 reviews
Rating 8 - Good. 308 out of 1003 reviews
Rating 6 - Okay. 106 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and area around excellent for restaurants and shopping Train Station close by
Stayed 3 nights in Jun 2025

8/10 Good

Plabita

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is decent and in prime Ginza. Nice & clean hotel with good baggage storage services.
Stayed 3 nights in Apr 2025

8/10 Good

Jacquline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
excellent location in Ginza, very close to everything. the hotel room and beds are good and comfortable but the bathroom is really dated and needs some upgrade. Lot their drinking water system. Hotel Breakfast is okay. Great service from the staffs!
Stayed 2 nights in Mar 2025

10/10 Excellent

Chris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for check in with helpful staff - only stayed one night but room was clean and tidy - water station and vending machine on guest floor was a nice touch. Check out was simple and with storage facility for luggage until we needed to leave for airport so this was very convenient for us!
Stayed 1 night in Apr 2025

6/10 Okay

Maritza, Los Banos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is ideally located near the Ginza line and next to the shopping area. The main lobby is beautiful, but the room does not match the aesthetics of the main lobby. The room we stayed in was outdated and had a strange odor.
Stayed 1 night in Apr 2025

2/10 Terrible

Jiamin

Stayed 1 night in Apr 2025

10/10 Excellent

Armando, Ennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel to stay at
Stayed 10 nights in Apr 2025

10/10 Excellent

Armando, Ennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to stay at
Stayed 1 night in Apr 2025

10/10 Excellent

Noriko, Laguna Woods

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is at the busy tourist area. Very convenient. Liked the breakfast. Staffs were very helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Lily

Travelled with partner
Liked: Amenities
I like that it has self service laundry (Electrolux), friendly and patient receptionists and a good number of TV channels.
Stayed 1 night in Apr 2025

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just beside Ginza 6 mall. Rooms small but tidy. No closet, just hooks on wall with hangers. Staff were friendly and helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Juliet Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby ginza shopping district. the room is very small but its nice to have a bath tub in the toilet.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location, room.

Great location. Nice breakfast buffet. Friendly staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all staff at the Hotel Gracery Ginza for a wonderful week long stay. We had 3 bookings for that week and asked if we could stay in the same room without checking in and out. The friendly staff at the front desk looked into it and since all our bookings were in the same category room they combined the reservations to one so that we could just check in once for the whole week. We loved that the staff were very attentive to our needs such as lending us an extra lamp for the room. We also loved the snack station with coffee juice and Japanese snacks in the lobby. We highly recommended your hotel when we got back home to our friends who are thinking of visiting Tokyo in the near future.
Stayed 2 nights in Mar 2025

10/10 Excellent

Winson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, clean rooms, and friendly staff

Recently travelled to Tokyo for family vacation and stayed at the Hotel Gracery Ginza. The location was great, walking short distance to both the Ginza and Shimbasa lines and surrounding luxury shopping district. Rooms are small, (as are all rooms in Tokyo) but very clean and well designed room. Staff super friendly and accomodating. Breakfast option is delicious and good value.
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel

Stayed 1 night in Mar 2025

6/10 Okay

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect! But the mattress was horrible. I’m 33 and woke up with hip pain and tossed and turned all night because the mattress was so hard. I wish the shower head was adjustable because it sprays directly at you instead of tilted. The first night I woke up in the middle of the night because I heard someone trying to get into our hotel room. My husband got up to look and apparently they have security that walks around making sure your door is locked at night. It’s very frightening. And it happened multiple times a night every night. If they would fix those things I would definitely stay again. Otherwise, I would look in the same area at a different hotel.
Stayed 7 nights in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

YOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Remina

Stayed 1 night in Apr 2025

10/10 Excellent

DONNA M, LIVINGSTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nice, the setup wasn't ideal with the way the furniture was dated and there really wasn't many places to put clothes for a long stay. The bathroom was clean just dated. But the cleaning staff left clean towels daily.

10/10 Excellent

Sang

Stayed 3 nights in Mar 2025

6/10 Okay

Raymond

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty room. Not likely to return.

The room photos are very deceiving on your website. The furniture looks worn and dated. Our room specifically had furniture that was very scratched up and looks like in need of replacement. The sofa bed that was pulled out may have been broken. We tried to fold it back up to be a sofa but wouldn’t fold back up. Doing this also exposed how dirty the carpet was underneath the sofa. It looks like it wasn’t cleaned for weeks. There was crumbs and also an opened medicine box from the previous hotel guests. The bathroom needs some better cleaning or just to re grout the tub and also the counters by the sink. It looks like some of the white grout started to show stains or spots of mildew. We were only here for a night and had plans right when we checked in. We got back later in the evening and by the time we discovered how dirty the sofa was under the couch we already unpacked our kids stuff and it was just too much to try and move to another room. Our kids were tired and so were we. We probably won’t stay here again the next time we come back to Ginza. The only positive experience we had was the staff was extremely nice and tried to help us out in changing to a new room but due to our short stay we couldn’t take advantage of changing rooms. Honestly I wish they would have just offered some sort of room discount at that point but I’m not sure if that’s something they do in Japan.
Stayed 1 night in Mar 2025