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4.0 out of 5

"Head to Japan for the rugby World Cup and can’t even watch a game in the hotel room with limited channels. Otherwise decent stay but rooms very small ... " More

By a verified traveller on Thu 26 Sep 2019

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Hotel Description

Hotel Gracery Ginza puts you in the heart of Tokyo, within steps of Yamaha Hall and Ginza Graphic Gallery. Highlights at this hotel include in-room free wired Internet and LCD TVs.

You can enjoy coffee/tea makers, free bottled water, and safes, featured in all 270 rooms. Nice touches include slippers and free toiletries. Refrigerators, hair dryers, and phones are also available.

This smoke-free hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and luggage storage. Each morning Japanese breakfast is served between 7 AM and 10 AM.

Places within a short walk of this 3.5-star Ginza hotel include Shiseido Gallery and Mitsukoshi.

Semi Double Room, Non Smoking

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max
AU$107* Per night/room 1 Dec. - 2 Dec.

Twin Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

High Floor Semi Double Room, Non Smoking

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Double Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room, Women only, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Japanese Style Semi Double Room, Non Smoking

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Hotel Gracery Ginza ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Gracery Ginza

Everyone (5)
3 out of 5
Head to Japan for the rugby World Cup and can’t even watch a game in the hotel room with limited channels. Otherwise decent stay but rooms very small.

Posted by on 26 Sep. 2019

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4 out of 5

Posted by on 9 Jan. 2019

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3 out of 5

Clean hotel in a great location

Hotel’s location is fantastic, near shopping and restaurants in ginza. Room was spotless and clean, housekeeping has done a fantastic job. On check in, front desk staff took a long time to process us in. Other guests were offered hot towels on arrival. None was offered to us. Room was tiny. Barely had space to store or open luggage. Asked for assistance in booking transportation to the airport as there was six people in our group. Staff nonchalantly told us that there was no option but to flag a taxi by the roadside or they could book on the spot. We enquired about booking a private mini van, was told by staff this was not possible. They didn’t seem too keen to help further. Overall, good hotel in a great location. But would advise others to book a bigger room as the double room is almost unliveable in.

Posted by , from Australia on 6 Apr. 2018

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4 out of 5

Pleasant hotel close to everything in Ginza.

Pros: Central location to all activities in Ginza and rail stations close by.
Cons: It would help if the reception and concierge staff had better English language skills, to cater for foreign tourists.
Pleasant hotel close to everything in Ginza. The staff were courteous and helpful. The room was a reasonable size and clean, the bed and pillows were comfortable. We bought breakfast at the hotel, which was good and with a substantial range of choices.

Posted by , from Queensland on 12 Jun. 2017

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Comment from Hotel Management

14 Sep. 2017 by Hotel Manager

Thank you for staying with us. Many thanks for the wonderful feedback. We are pleased to read that you enjoyed your stay at the hotel as well as the location and neighborhood. However please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay about our language skills. We will find the best way to improve our service and look forward to serving you in the future. We truly look forward to your next visit and we hope to welcome you back soon! Best regards, Hotel Manager

5 out of 5

Excellent value excellent position

Perfectly located no frills hotel in fabulous Ginza, metro close providing easy access to other parts of Tokyo and beyond, room very small as expected but comfortable and clean, staff speak good English and very helpful

Posted by , from Sydney on 25 Nov. 2015

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5 out of 5

We booked a last minute emergency stay here

Pros: The staff were accommodating
Cons: Maybe some room food and drinks, We arrived late on a Sunday night and had nothing to eat as everything was closed.
Location: Lots of shopping close by
Hotel was nicely positioned and well staffed. The room was pretty tight but that is quite normal we found. Free wifi.

Posted by on 22 Jul. 2015

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Property Features

As a guest of Hotel Gracery Ginza, you'll find a vending machine, concierge services, and laundry facilities. WiFi and wired Internet are free in public spaces. Hotel Gracery Ginza also features dry cleaning/laundry services, a safe deposit box at the front desk, and an elevator. This 3.5-star Tokyo hotel is smoke free.

  • 270 guestrooms or units
  • 13 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator


Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


  • Airport: Narita Intl. Airport (NRT) (70.8 km / 44 mi)
  • Train station: Shimbashi Station (0.7 km / 0.4 mi)
  • Metro station: Ginza Station (0.3 km / 0.2 mi)

Room Amenities

Hotel Gracery Ginza offers 270 air-conditioned accommodations with safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. LCD televisions come with pay movies. Additionally, rooms include hair dryers and blackout drapes/curtains. Renovation of all guestrooms was completed in November 2017.

  • LCD television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy Japanese breakfast daily from 7 AM to 10 AM.

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association


Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: JPY 1650 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ginza Gracery
  • Ginza Hotel
  • Gracery Ginza
  • Gracery Ginza Hotel
  • Gracery Hotel
  • Gracery Hotel Ginza
  • Hotel Ginza
  • Hotel Ginza Gracery
  • Hotel Gracery
  • Hotel Gracery Ginza
  • Gracery Ginza Chuo
  • Hotel Gracery Ginza Tokyo, Japan
  • Gracery
  • Hotel Gracery Ginza Hotel
  • Hotel Gracery Ginza Tokyo
  • Hotel Gracery Ginza Hotel Tokyo

You should know

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.