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Holiday Inn Express Surabaya CenterPoint by IHG

Property class: 4

Photo gallery for Holiday Inn Express Surabaya CenterPoint by IHG

A modern hotel with a glass facade, large windows, and a well-lit interior.
A modern hotel lobby with a marble floor, an elevator, and a seating area with a sofa and cushions.
A modern hotel lobby with glass walls, a reception desk, seating area, and potted plants.
A buffet area with various food stations, a coffee machine, and a seating area with tables and chairs.
An indoor dining area with glass partitions, modern furniture, and a view of the outdoors.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$53
includes taxes & fees
24 Nov - 25 Nov

Explore the area

View map
No. 54-58 Jalan Kedungdoro, Surabaya, East Java, 60251
  • Place, Tunjungan Plaza
    ‪11 min walk‬
  • Place, BG Junction
    ‪15 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪30 min drive‬

Room options

View all photos for Standard Room (with Free Breakfast)

A hotel room with a large window, a grey armchair, a bed with white linens, a striped rug, and a painting on the wall.

Standard Room (with Free Breakfast)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 Queen Bed, Accessible (Wheelchair)

A modern bathroom with a toilet, bidet, and hand dryer.

Room, 1 Queen Bed, Accessible (Wheelchair)

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View (with Free Breakfast)

A hotel room with a large window, a grey armchair, a bed with white linens, a striped rug, and a painting on the wall.

Deluxe Room, 1 Queen Bed, Non Smoking, City View (with Free Breakfast)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View (with Free Breakfast)

A hotel room with a large window, a grey armchair, a bed with white linens, a striped rug, and a painting on the wall.

Deluxe Room, 1 Queen Bed, Smoking, City View (with Free Breakfast)

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (with Free Breakfast)

A hotel room with a large window, a grey armchair, a bed with white linens, a striped rug, and a painting on the wall.

Standard Room, 1 Queen Bed (with Free Breakfast)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds (with Free Breakfast)

A hotel room with a large window, a grey armchair, a bed with white linens, a striped rug, and a painting on the wall.

Standard Room, 2 Single Beds (with Free Breakfast)

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Smoking (with Free Breakfast)

A hotel room with a large window, a grey armchair, a bed with white linens, a striped rug, and a painting on the wall.

Standard Room, 1 Queen Bed, Smoking (with Free Breakfast)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Smoking (with Free Breakfast)

A hotel room with a large window, a grey armchair, a bed with white linens, a striped rug, and a painting on the wall.

Standard Room, 2 Single Beds, Smoking (with Free Breakfast)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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  • Pool
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The price is AU$112
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About the area

Surabaya

Holiday Inn Express Surabaya CenterPoint by IHG puts you in the heart of Surabaya, within a 20-minute stroll of Tunjungan Plaza and BG Junction. Highlights at this hotel include free buffet breakfast, a restaurant and free self-parking. .The restaurant, Greet Room, serves international cuisine and is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. 1927 square feet (179 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning free breakfast is served. There's also limited parking, along with the convenience of an airport shuttle. .In the area of this 4-property class Surabaya Center hotel, you'll find Pakuwon Mall.

What's nearby

  • Tunjungan Plaza - 11 min walk - 0.9 km
  • BG Junction - 15 min walk - 1.3 km
  • Grahadi - 18 min walk - 1.6 km
  • Heroic Monument - 2 min drive - 2.5 km
  • Surabaya Plaza Shopping Mall - 3 min drive - 3.4 km

Getting around

  • Surabaya Pasar Turi Station - 7 min drive
  • Surabaya Kota Station - 8 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Bintang Jaya Steak - ‬1 min walk
  • ‪Djavahaus - ‬4 min walk
  • ‪Bebek Goreng Gandul - ‬2 min walk
  • ‪Bubur Ayam Jamur 'Khas Ibu Elly' - ‬1 min walk
  • ‪Sop Kaki Kambing Dua Saudara - ‬2 min walk

About this property

Holiday Inn Express Surabaya CenterPoint by IHG

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1927 square feet (179 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Surabaya CenterPoint by IHG. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

  • 236 guestrooms or units
  • 16 levels
  • Conference rooms
  • 1927 sq ft of conference space
  • 179 sq. m of conference space
  • Built in 2014
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn Express Surabaya CenterPoint by IHG offers 236 air-conditioned accommodations with washers/dryers and a safe. Beds feature premium bedding. Premium cable televisions are provided. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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A modern hotel with a curved glass facade, rooftop garden, and multiple dining areas.
Four Points by Sheraton Surabaya, Pakuwon Indah
Surabaya
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.7 out of 5, Exceptional, 246 reviews
The price is AU$118
includes taxes & fees
3 Nov - 4 Nov
Four Points by Sheraton Surabaya, Pakuwon Indah

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Greet Room

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room washing machine/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,927 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 16 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Washing machine/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Express Surabaya CenterPoint by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 300000.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 300000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 0220008381269, 55110

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Holiday Express Centerplaza
Holiday Express Surabaya Centerplaza
Holiday Inn Express Centerplaza
Holiday Inn Express Surabaya Centerplaza
Holiday Inn Express Surabaya Centerplaza Java
Holiday Inn Express Surabaya CenterPlaza Hotel
Holiday Inn Express CenterPlaza Hotel
Holiday Inn Express Surabaya CenterPoint Hotel
Holiday Inn Express CenterPoint Hotel
Holiday Inn Express CenterPoint
Inn Express CenterPoint
Holiday Inn Express Surabaya CenterPoint
Holiday Inn Express Surabaya CenterPoint by IHG Hotel
Holiday Inn Express Surabaya CenterPoint an IHG Hotel
Holiday Inn Express Surabaya CenterPoint by IHG Surabaya
Holiday Inn Express Surabaya CenterPoint by IHG Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Surabaya CenterPoint by IHG?

Holiday Inn Express Surabaya CenterPoint by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Surabaya CenterPoint by IHG?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surabaya CenterPoint by IHG on 24 Nov 2026 start from AU$53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Surabaya CenterPoint by IHG?

Yep, Holiday Inn Express Surabaya CenterPoint by IHG has a free self car park. Onsite parking is limited.

Are there any beaches close to Holiday Inn Express Surabaya CenterPoint by IHG?

The closest beach to Holiday Inn Express Surabaya CenterPoint by IHG is New Kenjeran Beach (7.8 km).

What makes Holiday Inn Express Surabaya CenterPoint by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Express Surabaya CenterPoint by IHG.

Is Holiday Inn Express Surabaya CenterPoint by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Surabaya CenterPoint by IHG is a hit with families.

Does Holiday Inn Express Surabaya CenterPoint by IHG serve breakfast?

Sure does, free buffet breakfast is on offer daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Express Surabaya CenterPoint by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Holiday Inn Express Surabaya CenterPoint by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Express Surabaya CenterPoint by IHG?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express Surabaya CenterPoint by IHG?

No, pets and service animals are not allowed.

Holiday Inn Express Surabaya CenterPoint by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 159 reviews
Rating 8 - Good. 74 out of 159 reviews
Rating 6 - Okay. 12 out of 159 reviews
Rating 4 - Poor. 2 out of 159 reviews
Rating 2 - Terrible. 4 out of 159 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
it was a good stay
Stayed 4 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, and easy to access to major part of Surabaya, staffs are friendly and would recommend if your looking for a quick budget stay in the city.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great ... far enough from congestion but close enough to walk if needed. Night food markets down the street. Good variety at breakfast. Only issue was room cleaning was before 10am.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
Good stay
Stayed 1 night in May 2024
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness
The room I’m in not as clean as expected. I can see visible dust in some part of the desk, bathroom and carpet. There is stain in our bed cover. The staff is helpful and the breakfast is good. Gym facility is good, the locations is great Overall is an alright stay
Stayed 14 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located

Comfortable beds and room. Nice equipped gym. Full tasty asian breakfast buffet.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel staff are excellent!

The hotel staff react very quickly and correctly to my inquiry and request. Breakfast is also very nice. I would like to stay at this hotel again for my next business trip to Surabaya.
Stayed 6 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the middle of the city

The overall stay is good, the staffs are friendly and accomodating, the service is good, breakfast great. It just a tiny details like the pillows I think is a bit overdue, the shower head that keep falling down when I was showering. I choose this because it close to my parent house and there are arrays of choice foods around the hotel. Close to BG junction, TP and Tunjungan street.
Stayed 8 nights in Aug 2025
Verified review

6/10 Okay

Liked: Staff & service
Tired hotel with noisy air conditioners and stained carpets.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well Surabaya is my hometown I grew up ; my husband little bit older than me and he is 79 year old ( he is Disabled) , but he enjoy stay and greet staff Thank you very much Dwi & Roger 🙏🇮🇩🇺🇸
Stayed 5 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Especially all the staff I came in contact with, all of them
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
0
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner had issues in two rooms i stayed. Had to move rooms twice in 2 nights stay. Not recommended and will not stay here again.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Love everthingelse except my room. Should have selected superior room rather than a standard one. The standard room I was assigned to seem to have depleted. No changing room because hotel was on busy week. Breakfast were awesomeeee. The resto even prepared us 'take away' brealfast ad we checked out during early hour of the morning (2 AM). Room service Excellent.
Stayed 4 nights in Dec 2024
Verified review

6/10 Okay

Liked: Staff & service, room comfort

Good service in an old hotel

Staff is very attentive, kind, and helpful. Hotel is otherwise not in good condition. The public spaces and restaurant are nice and in good condition. However, elevators are very slow. Hallways and rooms are old and not in good condition, disappointing for IHG brand. The bathroom is old with rust on the fixtures. Only given 2 towels and they are gray, stained, and smell bad. One of the bedside tables appeared to be falling apart. Bed was okay. AC not very strong. Only positive was the service provided by staff. The hotel is otherwise in poor condition and not like other IHG brand hotels.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Room was ok and so far all except safety box worked well. Corridors on 7th floor have plenty water leak marks on ceilings, definitely need some fixings. Rooms have all in one shower gel in shower but no soaps or anything else apart from toothbrushes kits. Breakfast could have been better no continental choices apart from two type of fruits and cereals. Bit disappointing for 4 star hotel to have mini salad bar and asian dishes only
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

so so stay

I have to say I picked that hotel because of the reviews. I was expecting something amazing, but that is not what I got. My room had the worst bed ever. We all left with body pain. The sink handle leaked, so every time I turned on the water the entire sink area got wet. The aircon was no good. It was either too hot or too cold. They messed up my room service order. The staff was very helpful and friendly. I will say the food was delicious. I enjoyed breakfast and the room service food was good, it just was not correct.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym war gut, ebenso Lage und Frühstück. Teppich müsste dringend mal gereinigt werden.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Floor still had hair, but the place was overall nice and conveniently close to street food, mall etc and pretty good location
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wer in Surabaya eine Unterkunft für ein paar Nächte benötigt kann hier gerne verweilen. Sauber und guter Service
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ada kebocoran dari plafon diatas westafel
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Disliked: Staff & service
禁煙ルームがタバコの匂いで満ちている
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Très pratique pour prendre l'avion
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Kebersihan lift bisa lebih baik lagi. Coffee shop Outdoor bila pagi bisa lebih diperhatikan kebersihannya
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive
Stayed 2 nights in Jun 2021