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DoubleTree by Hilton Stoke on Trent

4.0 star property
Edwardian hotel with 24-hour fitness centre and coffee shop/cafe

Photo gallery for DoubleTree by Hilton Stoke on Trent

Lobby
Exterior
Room, 2 Queen Beds
Restaurant
Indoor pool, open 6:30 AM to 8:00 PM, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Restaurant
The current price is AU$146
includes taxes & fees
22 Feb - 23 Feb

Explore the area

View map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Place, Waterworld
    ‪2 min walk‬
  • Place, The Potteries Museum and Art Gallery
    ‪15 min walk‬
  • Place, Regent Theatre
    ‪18 min walk‬
  • Airport, Manchester (MAN)
    ‪44 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
Eco-friendly cleaning supplies
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
LCD TV
Bathrobes
Eco-friendly toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Eco-friendly cleaning supplies
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Heating
LCD TV
Sofa bed - queen
Separate bedroom
Bathrobes
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 9 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Bathrobes
Eco-friendly toiletries
Private bathroom
Hairdryer
Coffee/tea maker
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Heating
LCD TV
Sofa bed - queen
Separate bedroom
Bathrobes
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(13 reviews)

Highlights

Heating
LCD TV
Sofa bed - queen
Separate bedroom
Bathrobes
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Highlights

Heating
LCD TV
Separate bedroom
Bathrobes
Eco-friendly toiletries
Private bathroom
Hairdryer
Coffee/tea maker
  • 9 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.8 out of 10
Excellent
(59 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
Eco-friendly cleaning supplies
  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe King Room

  • Sleeps 2

Deluxe Queen Room with Sofa Bed

  • Sleeps 3

Family King Room with Sofa Bed

  • Sleeps 6

Junior King Suite

  • Sleeps 4

King Guest Room

  • Sleeps 2

King Room-Accessible

  • Sleeps 2

King Room with Sofa Bed

  • Sleeps 4

Family Room With Two Queen Beds

  • Sleeps 4

About the area

Stoke-on-Trent

DoubleTree by Hilton Stoke on Trent places you steps from Waterworld and within a 20-minute stroll of The Potteries Museum and Art Gallery. Highlights at this Edwardian hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the sauna and pool loungers. 129805 square feet (12059 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a business centre and coworking space. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .With a stay at this 4-property class Stoke-on-Trent hotel, you'll be 22.5 km (14 mi) from Peak District National Park.

What's nearby

  • Waterworld - 2 min walk - 0.2 km
  • The Potteries Museum and Art Gallery - 15 min walk - 1.3 km
  • Regent Theatre - 18 min walk - 1.5 km
  • Victoria Hall - 20 min walk - 1.7 km
  • Staffordshire University - 2 min drive - 2.4 km

Getting around

  • Stoke-On-Trent Station - 7 min drive
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Brindley Farm - Dining & Carvery - ‬10 min walk
  • ‪M&S Café - ‬4 min drive
  • ‪Pizza Hut - ‬6 min walk
  • ‪Toby Carvery - ‬6 min walk

About this property

DoubleTree by Hilton Stoke on Trent

Edwardian hotel with 24-hour fitness centre and coffee shop/cafe
DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre, 11 meeting rooms, and coworking spaces are available. Event space at this hotel measures 129805 square feet (12059 square metres) and includes a conference centre. The business-friendly DoubleTree by Hilton Stoke on Trent also features a vending machine, a garden, and concierge services. Parking is available for a fee.

This 4-star Stoke-on-Trent hotel is smoke free.

  • 147 guestrooms or units
  • 4 levels
  • Conference rooms
  • 129805 sq ft of conference space
  • 12059 sq. m of conference space
  • Built in 1768
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Restaurant
Hilton Garden Inn Stoke on Trent
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 647 reviews
The price is AU$116
includes taxes & fees
27 Feb - 28 Feb
Hilton Garden Inn Stoke on Trent

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (129,805 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1768
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Edwardian architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 15.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults and GBP 8.00 to 9 for children
  • Uncovered self-parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Stoke on Trent?

DoubleTree by Hilton Stoke on Trent offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Stoke on Trent?

As of 11 Feb 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Stoke on Trent on 22 Feb 2026 start from AU$146.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Stoke on Trent?

Yep, DoubleTree by Hilton Stoke on Trent has an uncovered self car park for GBP 7.50 per day. A self car park is also available, for a fee.

Does DoubleTree by Hilton Stoke on Trent have a pool?

Yep, and guests love it! DoubleTree by Hilton Stoke on Trent has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:30 AM to 8:00 PM.

Does DoubleTree by Hilton Stoke on Trent have a waterslide?

No, there is no waterslide at DoubleTree by Hilton Stoke on Trent, but Waterworld is a short 2-minute walk away.

Does DoubleTree by Hilton Stoke on Trent serve breakfast?

Yeah, our guests can't get enough of the full brekkie here! Served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at DoubleTree by Hilton Stoke on Trent?

No, DoubleTree by Hilton Stoke on Trent does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Stoke on Trent?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Stoke on Trent?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree by Hilton Stoke on Trent?

No, only service animals are allowed.

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1006 reviews
Rating 8 - Good. 262 out of 1006 reviews
Rating 6 - Okay. 107 out of 1006 reviews
Rating 4 - Poor. 48 out of 1006 reviews
Rating 2 - Terrible. 34 out of 1006 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

George

Stayed 1 night in Nov 2025

8/10 Good

Kerrita

Stayed 2 nights in Oct 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was lovely. The gym equipment was old and broken. I chose this hotel as I use the gym daily. 4 out of 4 cross trainers were not working correctly and very poor quality. Dissapointing.
Stayed 2 nights in Nov 2025

8/10 Good

Emily

Stayed 1 night in Nov 2025

8/10 Good

Emma

Stayed 1 night in Oct 2025

2/10 Terrible

davey

Liked: Staff & service
Disliked: Amenities
The bathroom door did not close correctly and we had to wait 30 minutes to be seated for breakfast. When we finally was seated there were no plates, cups, glasses, the coffee machine did not work and there was no food left. We had to have breakfast somewhere else as it was so bad. I complained to reception who said that they would refund the breakfast charge, but I am still waiting for the money.
Stayed 1 night in Oct 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes very good service most enjoyable
Stayed 1 night in Nov 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities
Rokm was lovely although the showerfloodes the bathroom
Stayed 1 night in Nov 2025

8/10 Good

Mizan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great customer service and facilities
Stayed 1 night in Oct 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service
We had a lovely stay and the room, restaurant and pool were all lovely. The staff in the restaurant in the evening were exceptionally lovely. We had a slight problem on check in due to a mix up with another family of the same name staying who had been given our room in error, however check in staff were very apologetic and quickly sorted the mistake. We got our room within 30 minutes along with complementary drinks vouchers.
Stayed 1 night in Oct 2025

8/10 Good

Ka Lun

Stayed 1 night in Oct 2025

10/10 Excellent

Geeta

Stayed 3 nights in Oct 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities
Lovely room
Stayed 1 night in Oct 2025

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here every year for our annual Alton towers trip! Had a bit of confusion with the booking as kids were left off and hadn't been booked for breakfast but reception sorted it quickly upon check-in. Only problem we had was with the heating, we were out in the cold and rain all day and when we got back to the hotel the heater was off and the thermostat on the wall didn't work so we were all a bit cold. We called reception and they did turn the heating on manually but only for an hour and then it went off again. Would have been nice to have a working thermostat in the room so we could control the heating ourselves. Not sure if this was just a fault on our room or if they're all like this. Other than that good stay as usual and will be back next year!
Stayed 2 nights in Oct 2025

10/10 Excellent

Hyeonseong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Stephen

Stayed 2 nights in Oct 2025

8/10 Good

Kate

Stayed 1 night in Oct 2025

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice of breakfast, fresh and hot. The children loved the choice
Stayed 1 night in Oct 2025

10/10 Excellent

Riccardo

Stayed 1 night in Sep 2025

6/10 Okay

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No heating in the room informed front desk they brought up a heater that did not work either and then when we came back from breakfast the heating was turned on, told front desk about this I was then informed that it’s all timed. Maybe managers should adjust the heating
Stayed 1 night in Oct 2025

2/10 Terrible

Lorna

Travelled with family
Disliked: Property conditions & facilities, room comfort

Extremely Disappointing Stay – Will Not Return

I have stayed at Double Tree Hilton properties many times and usually enjoy the experience, but this visit to DoubleTree Hilton Stoke-on-Trent was a complete disaster. We chose this hotel due to its close proximity to Water World, where we had been to celebrate my sons 13th birthday. On arrival, we were told there were no signature cookies because staff were “too busy” – a small gesture that sets the tone, but it never happened. Our first room flooded within minutes of using the shower, with water seeping into the bedroom. We were moved promptly, but the new room had smaller beds than booked, making for a cramped and uncomfortable night. Dinner was equally disappointing. The half-board allowance policy was unclear and unfair – our 13-year-old was treated as a child despite the children's menu stating it was for children aged “12 and under”. I questioned why my son wasn't given an adults allowance and was told it was down to the information provided by Hotels.com. My chicken chow mein was fiery hot and inedible, covered in red chilli, and the hot desserts were served stone cold. Staff acknowledged the issues and tried to rectify them by waiving costs of some drinks and desserts, but by then the experience was ruined. They did send more hot desserts to the room but we'd lost our appetites. Despite some efforts by staff, the overall stay was stressful and far below Double Tree Hilton standards. We checked out as soon as we could and will not return.
Stayed 1 night in Oct 2025

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff friendly, pool cold at first otherwise okay other would of been 5 star apart from the start and booking in, very busy had an event on, anyway got the keys and when to room, keys didn't work so had to leave family at the door, when back down, told that keys didn't work, got new key cards when back to door cards work, someone was already in the room, when back down again and found out that given wrong room number for the 3rd time back up to correct room and correct number and all works. Other than that excellent, no apology from staff or manager.
Stayed 2 nights in Oct 2025

8/10 Good

claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely from rooms to dinner to breakfast and the leisure centre was great also to unwind for a hour or two. Only negative was i got a cocktail that's costs £10 odds and it was just a basis drink in a half pint glass was not worth the money but otherwise was fantastic we stayed for 2 night's as went to alton towers for the short 25 minutes drive was perfect for us plenty places to eat besides Hotel as well which was handy when u have kids and the want a burger king or Macdonald's. X
Stayed 2 nights in Sep 2025

10/10 Excellent

Neil

Stayed 1 night in Sep 2025