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Macdonald Old England Hotel & Spa

4.0 star property
Georgian hotel with full-service spa, steps from Lake Windermere

Photo gallery for Macdonald Old England Hotel & Spa

Exterior
Breakfast, dinner served; British cuisine, garden views
Bar (on property)
Superior Suite, 1 Double Bed
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
The current price is AU$318
includes taxes & fees
8 Feb - 9 Feb

Explore the area

View map
23 Church Street, Windermere, England, LA23 3DF
  • Place, Lake Windermere
    ‪1 min walk‬
  • Place, Bowness Pier
    ‪2 min walk‬
  • Place, World of Beatrix Potter
    ‪4 min walk‬

Room options

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed

Family Room, 1 Double Bed

Family Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed

Family Room, 1 Double Bed

Family Room, 1 Double Bed

7.8 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

8.6 out of 10
Excellent
(10 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

About the area

Windermere

A family-friendly stay in Windermere awaits you at Macdonald Old England Hotel & Spa. Within steps you'll find Lake Windermere and Bowness Pier. Highlights at this Georgian hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. Terrace Lounge & Cocktail is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, sauna and kids' swimming pool. 4973 square feet (462 square metres) of event facilities include meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Full breakfast is available daily between 8 AM and 10 AM. There's also the convenience of self parking. .In proximity to this 4-property class Windermere hotel you'll find Ullswater.

What's nearby

  • Lake Windermere - 1 min walk - 0.1 km
  • Bowness Pier - 2 min walk - 0.2 km
  • Old Laundry Theatre - 3 min walk - 0.3 km
  • World of Beatrix Potter - 4 min walk - 0.4 km
  • Windermere Jetty Museum of Boats, Steam and Stories - 10 min walk - 0.9 km

Getting around

  • Windermere Station - 6 min drive
  • Manchester Airport (MAN) - 101 min drive

Restaurants

  • ‪Lake View Garden - ‬1 min walk
  • ‪Driftwood - ‬5 min walk
  • ‪The Old Pump House Coffee Shop - ‬4 min walk
  • ‪Bowness Tap Rooms - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk

About this property

Macdonald Old England Hotel & Spa

Georgian hotel with full-service spa, steps from Lake Windermere
Macdonald Old England Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4973 square feet (462 square metres) and includes conference space. A children's pool, a sauna, and a library are also featured at the family-friendly Macdonald Old England Hotel & Spa. Parking is available for a fee.

This 4-star Windermere hotel is smoke free.

  • 106 guestrooms or units
  • 4 levels
  • Conference rooms
  • 4973 sq ft of conference space
  • 462 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Macdonald Old England Hotel & Spa offers 106 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

This Windermere hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (GBP 25 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8 AM to 10 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Terrace Lounge & Cocktail

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,973 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Handrails in hallways (99 centimetre high)
  • Handrails in stairways (99 centimetre high)
  • Lift (183 centimetre wide door)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Banquet hall
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 18.00 per person
  • Secured self-parking fee: GBP 25.00 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and Barclaycard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 6:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Old England
Macdonald Hotel Old England
Macdonald Old England
Macdonald Old England Hotel
Macdonald Old Hotel
Old England
Old England Hotel
Old England Macdonald
Old England Macdonald Hotel
Old Macdonald Hotel
Hotel Macdonald Old England
Macdonald Old England & Spa
Macdonald Old England Hotel & Spa Hotel
Macdonald Old England Hotel & Spa Windermere
Macdonald Old England Hotel & Spa Hotel Windermere

Frequently asked questions

What is the cancellation policy at Macdonald Old England Hotel & Spa?

Macdonald Old England Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Macdonald Old England Hotel & Spa?

As of 1 Feb 2026, prices found for a 1-night stay for 2 adults at Macdonald Old England Hotel & Spa on 8 Feb 2026 start from AU$318.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Macdonald Old England Hotel & Spa?

Yep, Macdonald Old England Hotel & Spa has a secured self car park for GBP 25.00 per day. A self car park is also available, for a fee.

Is there a spa on site at Macdonald Old England Hotel & Spa?

Yep, there is an onsite spa at Macdonald Old England Hotel & Spa. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Macdonald Old England Hotel & Spa have a pool?

Yep, and guests love it! Macdonald Old England Hotel & Spa has an indoor pool and a kids' pool. The pool is open 7:00 AM to 6:30 PM.

What luxury perks are available at Macdonald Old England Hotel & Spa?

Macdonald Old England Hotel & Spa features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Macdonald Old England Hotel & Spa a romantic place to stay?

Couples spa treatments and garden-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Macdonald Old England Hotel & Spa.

Is Macdonald Old England Hotel & Spa family-friendly?

You bet! With amenities such as a children's pool, children's meals and an arcade, it's no surprise that Macdonald Old England Hotel & Spa is a hit with families.

Does Macdonald Old England Hotel & Spa serve breakfast?

Sure does, full brekkie is on offer daily between 8 AM and 10 AM.

Is there a free airport shuttle available at Macdonald Old England Hotel & Spa?

No, Macdonald Old England Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Macdonald Old England Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Macdonald Old England Hotel & Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Macdonald Old England Hotel & Spa?

No, only service animals are allowed.

Macdonald Old England Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 1001 reviews
Rating 8 - Good. 313 out of 1001 reviews
Rating 6 - Okay. 158 out of 1001 reviews
Rating 4 - Poor. 77 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Ashish

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
This hotel hasn’t got anything, in toiletries they just had shower gel, on asking about dental kit and moisturiser, staff just said there is a Tesco nearby go and buy from there. Plus they charged £25 per night for parking, proper London price in off peak time. Location is good, everything else is rip-off. Please go only if you get at very low price
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Liked: Room comfort
Disliked: Staff & service
Room was a good size, limited tv for price but clean & tidy. Staff in the breakfast area lacked training and supervision. Service was slow and awful, buffet style not what I would want or expect from a hotel at this pice range! Parking at £25 per night! Didn’t pay it. I’m fortunately we couldn’t get a lake view room, which would have been ok as the view from the over priced bar was lovely, unfortunately the room allocated to us was just above the loading bay with delivery’s coming and going all day. Very disappointing!
Stayed 2 nights in Oct 2025

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, amenities
Reception staff at check-in could be more welcoming. The mattress in the king bed room was not comfortable and the coffee at the breakfast was awful.
Stayed 1 night in Oct 2025

8/10 Good

MAGGIE

Travelled with family
Liked: Cleanliness, staff & service
The room was lovely loads of space great for family
Stayed 1 night in Oct 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was good but the coffee weak and cold. Lake view was lovely.
Stayed 1 night in Oct 2025

6/10 Okay

Mark

Stayed 2 nights in Oct 2025

6/10 Okay

mark

Liked: Staff & service
Disliked: Room comfort
Room was ok however bed was very uncomfortable the mattress was old and very soft bowed in middle could not get comfy
Stayed 1 night in Oct 2025

2/10 Terrible

Steven

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff really good but disgusted with how much the room we booked was in regards to what the brochure showed. This hotel is an average 3 star. Nowhere near a 4 star as it is advertised. We payed over 700 POUNDS. to be placed in a room that basically i have stayed in better Travelodges !!!!!!! For 2 nights !!!!!!. Macdonald you should be ashamed !!!! Will never stay here again and will definately tell anyone who asks to go elsewhere. And on top of the RIDICULOUS pricing you HAVE to pay a ridiculous 50 POUNDS A DAY for parking which is a way away from this ridiculous example of a 4 star hotel. Oh well lesson learned.
Stayed 2 nights in Oct 2025

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Lovely and helpful customer facing staff. Breakfast service very slow. Pool was freezing. Car parking provided by hotel at a charge (£25/day), and offsite. We stayed 15 years ago and had left with a much better impression then. We wouldn’t look to return after this visit.
Stayed 3 nights in Oct 2025

8/10 Good

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the lake
Stayed 2 nights in Sep 2025

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very tired and in need of a refurbish. The bed pleather was so old and scuffed. No fridge in the room for a hotel of this price. We had an upgrade and the robes were well washed out and greyish. No slippers ! We were told we could walk to the spa but we had to go to reception and ask for slippers. Not enough loungers round the pool. The car park was not on the hotel grounds and £25 a day is so expensive. We wouldn’t return!!! The staff were lovely
Stayed 2 nights in Oct 2025

4/10 Poor

Graham

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I had a room overlooking the pub next door which played music etc (people shouting & smoking etc) until late. The hotel generally is in real need of some money spending on it and standards have declined significantly in the 4 or so years since we last stayed here. We won’t be rushing back.
Stayed 2 nights in Oct 2025

4/10 Poor

lynsey

Travelled with family
Disliked: Amenities, property conditions & facilities
Booked a 2 night stay here , espically for the swimming pool for my daughter , this could not be used due to it under maintenance and it was freezing , this should have been stated when booking as i would not have chosen for my stay , my daughters bed was on a slope in the bedroom which is dangerous , not normally one for having a negative complaint but i feel for what we paid for this we would have went else were with working facilities , expedia contacted hotel but no joy with a reimbursement .
Stayed 2 nights in Oct 2025

8/10 Good

Ralph

Liked: Cleanliness, staff & service, room comfort
Old style hotel in need of some upgrade but very large room and king bed. Room cleaned daily to a high standard. Good spa facilities but pool was cold due to maintenance issue. Ideally located for shops pubs etc. Only down side £25 per day car parking charge, but not a lot of alternative parking available.
Stayed 2 nights in Oct 2025

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would love to give this hotel a 5 star review as I had the best time and would definitely go back. It’s a stunning building in an ideal area (except the nearby clubs- it’s a bit lively at night which I wasnt expecting) But, breakfast was a real disappointment. Long queues (we gave up one day and paid to eat out) and not the best quality of full English. Dinner was lovely- except the receptionist I called to book us in with forgot to make our reservation on both nights so struggled to get a table the second night. There were a few system problems which I think left reception a bit overwhelmed. All but one was super helpful. The one that was a bit surly and rude just needs to watch her manners a little. Other than a few small moans I adored the hotel and will definitely be back
Stayed 1 night in Oct 2025

2/10 Terrible

Vikash

Stayed 2 nights in Oct 2025

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall no complain!

The hotel was clean and staff friendly. we enjoyed our stay.
Stayed 2 nights in Oct 2025

4/10 Poor

John

Disliked: Property conditions & facilities

Not a luxury hotel

Hotel is in need of refurbishment, old and tired. Bathroom needed good clean mould on tiles. Toiletries very basic for a luxury hotel. Pool area basic, pool temp very cold. Breakfast basic, supplement required for some things like eggs Benedict.
Stayed 1 night in Oct 2025

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service
The staff were lovely The public toilets were very smelly. The rooms needed tlc especially bathrooms Horrendously uncomfortable bed and pillows. Strong smell of cleaning fluid
Stayed 1 night in Oct 2025

6/10 Okay

Jordan

Liked: Cleanliness, staff & service
Room was not ready on time
Stayed 1 night in Sep 2025

10/10 Excellent

Hema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and surroundings, parking was a bit of a distance away. Really enjoyed the atmosphere and service in the bar and restaurant. Staff were great! Would love to go back and stay a little longer !
Stayed 1 night in Sep 2025

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A lot of money for average accommodation. Shower head would not stay at top of pole kept sliding down ,crack in sink base. Room too hot even with radiator turned off ,opened window to cool down but could hear a generator running day and night.
Stayed 2 nights in Sep 2025

10/10 Excellent

Valdete

Liked: Cleanliness, staff & service, property conditions & facilities

Very happy

Amazing servuce, only issue was that mattress was uncofortable as well as the duvet too heavy.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay for our 25th Wedding Anniversary, we upgraded our room to Super Deluxe which was very spacious and had a great view of the lake. A card was left in our room wishing us a happy anniversary which was a nice touch. Perfect location, breakfast was good and staff were exceptional. Our room wasn’t ready until 4 which is what the hotel states as check in time, this is a bit later than most hotels but we enjoyed a drink at the bar while we waited. Overall a lovely relaxing stay and we would definitely return.
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas, Seaham

Stayed 1 night in Sep 2025