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4.0 out of 5

"Lovely Stay, friendly staff and clean rooms and facilities, great size bed. Loved the club facilities " More

By a verified traveller on Sun 18 Feb 2018

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Hotel Description

Shangri-la Hotel, Shenzhen places you in the heart of Shenzhen, connected to a shopping center and 1.6 km (1 mi) from Dongmen Pedestrian Street. Highlights at this luxury hotel include in-room free WiFi, free Internet, and LED TVs.

All 522 rooms feature TVs with satellite channels, and you can enjoy coffee/tea makers, free bottled water, and safes. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include soaking tubs, bathrobes, and slippers. Additionally, hair dryers, irons/ironing boards, and desks are available.

The buffet restaurant, Coffee Garden, is open for breakfast, lunch, and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the outdoor swimming pool, fitness center, sauna, and kids' swimming pool. Business travelers can take advantage of a business center and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/café, and massage/treatment rooms. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 5-star Luohu hotel include Shenzhen Convention and Exhibition Center and Huaqiangbei.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$93* Per night/room 8 Nov. - 9 Nov.

Horizon Club, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Twin Beds (Weekend Deal)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room, 1 King Bed (Weekend Deal)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-la Hotel, Shenzhen ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shangri-la Hotel, Shenzhen

Everyone (4)
5 out of 5

Posted by on 21 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Rebecca Yan

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and leave your good comments. We are very glad that you have a pleasant stay here as usual, we will keep moving on and deliver the true Shangri-La experience to each and every guest. Wish to see you soon! Yours Sincerely, Rebecca Yan Acting General Manager “

5 out of 5

Great stay close to train station

Pros: All round nice hotel
Cons: Spa was probably over priced for the quality of service.
Lovely Stay, friendly staff and clean rooms and facilities, great size bed. Loved the club facilities

Posted by , from Australia on 18 Feb. 2018

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Comment from Hotel Management

27 Feb. 2018 by George Baird

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your positive review with us. We are glad to learn that our convenient location close to Shenzhen train station, tidy and comfortable guest room, good room and club facility , and also service from our colleagues delighted you. Your other comment has been noted and shared with the team for future improvement. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager

2 out of 5

Disappointing

Pros: Room was comfortable
Cons: Upkeep. Pricing
Location: Close to facilities.
Breakfast Offered only Buffet: Over$30 AUD PP Later find out we could have ordered Eggs on Toast. etc Coffee and Haagen Daaz (small tub) $29 AUD. Extortionate Staff were pleasant and helpful. However upon arrival the hotel appears run down. Stayed here several times. Probably the last. Staff

Posted by , from Perth Australia on 2 Jan. 2018

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Comment from Hotel Management

8 Jan. 2018 by George Baird

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your feedback with us. We are glad to learn that our tidy and comfortable room delighted you. Your other comment has been noted and shared with the team. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager

4 out of 5
The location is superb for traveler taking train from Hong Kong to Luohu

Posted by , from SINGAPORE on 26 Jul. 2016

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Property Features

Shangri-la Hotel, Shenzhen offers its guests an outdoor pool, a children's pool, a sauna, and a fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center and limo/town car service are available. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the luxury Shangri-la Hotel, Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Shenzhen hotel is smoke free.

  • 1 building
  • 522 guestrooms or units
  • 32 levels
  • 4 dining venues
  • Built in 1992
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Shenzhen Intl. Airport (SZX) (39.2 km / 24.3 mi)
  • Train station: Shenzhen Station (2.1 km / 1.3 mi)
  • Metro station: Luohu Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Shangri-la Hotel, Shenzhen offers 522 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. 40-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Coffee Garden - This buffet restaurant serves breakfast, lunch, and dinner.

Shang Palace - This restaurant serves lunch and dinner.

Champs Bar and Grill - This restaurant serves dinner only.

360 Bar and Restaurant - This fine-dining restaurant serves dinner and light fare. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

  • Number of treatment rooms 19

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at noon

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 161 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Shangri-la Shenzhen
  • Shangri-la Hotel Shenzhen
  • Shangri-la Shenzhen
  • Shangri-la Shenzhen Hotel
  • Shenzhen Hotel Shangri-la
  • Shenzhen Shangri-la
  • Shenzhen Shangri-la Hotel
  • Futian Shangri-La Shenzhen Hotel Shenzhen
  • Shangri La Hotel Shenzhen
  • Shangri La Hotel, Shenzhen
  • Shangri-la Hotel, Shenzhen Hotel
  • Shangri-la Hotel, Shenzhen Shenzhen
  • Shangri-la Hotel, Shenzhen Hotel Shenzhen

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.