- Check-in time starts at 2:00 PM
- Minimum check-in age is: 18
- Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Kempinski Hotel Shenzhen China offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.
- No rollaway/extra beds available
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Debit cards
- UnionPay
- Staffed front desk
- Carbon monoxide detector
- Smoke detector
- Security system
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Protective clothing is not available for guests
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Social distancing measures are in place
- Contactless check-in is not available
- Property does not follow regional sanitisation guidelines
- Property confirms they are implementing enhanced cleaning measures
- Individually wrapped food options are not available
- gap period enforced between guest stays 24 hours
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is not available
- Property follows sanitisation practices of Safe Travels (WTTC - Global)
- Cashless transactions are available
- Masks are compulsory at the property
- Property does not offer on-site COVID-19 testing
- Property does not require health documentation at check-in
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: approximately CNY 219.21 per person
- Airport shuttle fee: CNY 750 per vehicle (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
url importing http://www.wotif.com/Shenzhen-Hotels-Kempinski-Hotel-Shenzhen-China.h1558967-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Shenzhen-Hotels-Kempinski-Hotel-Shenzhen-China.h1558967-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Shenzhen-Hotels-Kempinski-Hotel-Shenzhen-China.h1558967-p2.Hotel-Reviews?rm1=a2&
