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Grand Hyatt Shenzhen

5.0 star property

Photo gallery for Grand Hyatt Shenzhen

Outdoor pool, pool loungers
Property video
Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs
Lobby lounge
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$227
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
  • Place, The MixC Shopping Mall
    ‪6 min walk‬
  • Place, Dongmen Pedestrian Street
    ‪18 min walk‬
  • Place, Luohu Port
    ‪5 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪28 min drive‬

Room options

View all photos for 1 King Bed Club Access

1 King Bed Club Access | Lounge

1 King Bed Club Access

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite

Grand Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed

1 King Bed

1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom (with club access)

Apartment, 1 Bedroom (with club access) | Living area

Apartment, 1 Bedroom (with club access)

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually decorated, desk

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Suite (Chairman)

Minibar, in-room safe, individually decorated, desk

Suite (Chairman)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Futian Shangri-La Shenzhen

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  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 905 reviews
The price is AU$222
includes taxes & fees
6 Apr - 7 Apr
Futian Shangri-La Shenzhen

About the area

Shenzhen

You'll be connected to a shopping centre at Grand Hyatt Shenzhen, and within a 20-minute stroll of The MixC Shopping Mall and Dongmen Pedestrian Street. Highlights at this luxury hotel include 6 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, China Lodge, is open for lunch and dinner. The Lounge is the hotel's own lobby lounge. Enjoy the gym, steam room and pool loungers as well as access to yoga classes. 29805 square feet (2769 square metres) of event facilities include 13 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Luohu hotel include Luohu Port and Huaqiangbei.

What's nearby

  • The MixC Shopping Mall - 6 min walk - 0.6 km
  • Shenzhen Museum - 13 min walk - 1.1 km
  • Luohu Commercial City - 16 min walk - 1.3 km
  • Dongmen Pedestrian Street - 18 min walk - 1.6 km
  • Luohu Port - 5 min drive - 1.8 km

Getting around

  • Ludancun Station - 6 min walk
  • Shenzhen Station - 17 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 37 min drive

Restaurants

  • ‪尚连越泰料理 LIAN - ‬3 min walk
  • ‪蓉悦川菜 Rong Yue Sichuan Cuisine Restaurant - ‬3 min walk
  • ‪La Terrazza - ‬7 min walk
  • ‪Blue Bottle Coffee - ‬4 min walk
  • ‪The Show Kitchen - ‬4 min walk

About this property

Grand Hyatt Shenzhen

Grand Hyatt Shenzhen offers its guests a full-service spa, an outdoor pool, and a steam room. There are 6 restaurants on site. A business centre and 13 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 29805 square feet (2769 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hyatt Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

  • 1 building
  • 471 guestrooms or units
  • 38 levels
  • 6 dining venues
  • 29805 sq ft of conference space
  • 2769 sq. m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with minibars and a safe. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Similar properties

Bar (on property)
Shangri-La Shenzhen
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$125
includes taxes & fees
25 Mar - 26 Mar
Shangri-La Shenzhen

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 6 restaurants
  • Couples/private dining

Restaurants on site

  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Lounge
  • The Show Kitchen

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-width doorways (76 centimetre wide)

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

What is the cancellation policy at Grand Hyatt Shenzhen?

Grand Hyatt Shenzhen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Shenzhen?

As of 11 Mar 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Shenzhen on 5 Apr 2026 start from AU$227, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Shenzhen?

Yep, Grand Hyatt Shenzhen has a free self car park.

Is there a spa on site at Grand Hyatt Shenzhen?

Yep, there is an onsite spa at Grand Hyatt Shenzhen. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grand Hyatt Shenzhen have a pool?

Grand Hyatt Shenzhen has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Grand Hyatt Shenzhen?

Grand Hyatt Shenzhen features a full-service spa, an outdoor pool and 6 restaurants.

Does Grand Hyatt Shenzhen serve breakfast?

Yep, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hyatt Shenzhen?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Hyatt Shenzhen?

Yep, you can grab a meal at Grand Hyatt Shenzhen's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Grand Hyatt Shenzhen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Shenzhen?

No, pets and service animals are not allowed.

Grand Hyatt Shenzhen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 394 out of 601 reviews
Rating 8 - Good. 150 out of 601 reviews
Rating 6 - Okay. 33 out of 601 reviews
Rating 4 - Poor. 12 out of 601 reviews
Rating 2 - Terrible. 12 out of 601 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities
Room was as usual.
Stayed 2 nights in Dec 2025

10/10 Excellent

Si Xin

Business traveller
Liked: Cleanliness, staff & service, amenities
The room is spacious and clean. The staff are friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.
Stayed 6 nights in Nov 2025

10/10 Excellent

Keith

Stayed 3 nights in Nov 2025

8/10 Good

Robin

Stayed 7 nights in Oct 2025

10/10 Excellent

Ian

Stayed 4 nights in Oct 2025

10/10 Excellent

Elizabeth, San Bruno

Liked: Cleanliness, property conditions & facilities
Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Stayed 3 nights in Oct 2025

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Something else
Stayed 3 nights in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

10/10 Excellent

Yerim

Liked: Cleanliness
Stayed 4 nights in Oct 2025

10/10 Excellent

jonathan

Stayed 7 nights in Oct 2025

10/10 Excellent

XUANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Hock Neo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fall before the trip & the Hotel did not want to refund my bookings for me & my family. As a family we will never stay in any of the Hyatt Hotels around the world. The Conrad HK refunded our bookings. Hyatt did not & ignored my pleas through Expedia. Reservations Manager did a poor job of no support. I will write in with a poor report for your hotel.
Stayed 3 nights in Sep 2025

8/10 Good

Chin Kiang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff was extremely helpful, very courteous and professional.. kudos to her..
Stayed 1 night in Sep 2025

10/10 Excellent

Sik Ming

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade.
Stayed 2 nights in Sep 2025

10/10 Excellent

Axel

Stayed 1 night in Sep 2025

8/10 Good

Andrea

Stayed 4 nights in Sep 2025

8/10 Good

Yew Meng

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is link with Mix C mall
Stayed 3 nights in Sep 2025

10/10 Excellent

SHUNCHIEH, Quarry Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to Luo Hu MixC shopping mall (not the same as the one in Nan Shan). Very convenient for shopping. Breakfast buffet also great. But try to book rooms in higher floors as there seems to be construction nearby and there may be noise even during the the weekend.
Stayed 1 night in Aug 2025

6/10 Okay

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok. Second stay here. Big hotel. Love the bar on 38th floor Breakfast. Best in shenzhen. Location excellent. Staff excellent. My only frustration is the bizarre lift configuration. Like 3 separate lifts you need to take in some cases. Hotel designed this way so cannot fix. The air con doesn’t cope with the heat. Even at lowest point it cannot coo effectively. Two other business companions said the same thing. I would stay here again because of the positives outweigh the negatives.
Stayed 2 nights in Jul 2025

10/10 Excellent

Winnie Wei Li

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect environment
Stayed 1 night in Jun 2025

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel

A fantastic business hotel in close proximity to restaurants and shopping mall.... great views !
Stayed 1 night in Jun 2025

10/10 Excellent

Wai Cheung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Huanshi

Stayed 2 nights in Jun 2025