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4.7 out of 5

"The property is very private and the apartment was large, great location for walking to beach and cafes. Pool is large and grounds beautifully kept " More

By a verified traveller on Wed 31 Mar 2021

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Hotel Description

A luxury stay in Hervey Bay awaits you at The Bay. You'll be within a 15-minute walk of Hervey Bay Historical Village Museum and 1.8 km (1.1 mi) from Duggan Conservation Park. Highlights at this beach property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features free WiFi, a living room, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. In-room massages, a hair dryer, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the 24-hour fitness center, outdoor tennis court, spa tub, and sauna. Added amenities include free WiFi in public areas, a kids' swimming pool, and laundry facilities. There's also the convenience of free self parking.

Places within a 30-minute walk of this 5-star Scarness property include Shelly Beach and WetSide Water Education Park.

Apartment, 3 Bedrooms, Pool Access, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Apartment, 3 Bedrooms, Hot Tub, Bay View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Apartment, 2 Bedrooms, Hot Tub, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Apartment, 1 Bedroom, Hot Tub, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Bay ratings based on 96 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Bay

Everyone (27) Couples (29) Family (42)
4 out of 5
The property is very private and the apartment was large, great location for walking to beach and cafes. Pool is large and grounds beautifully kept

Posted by on 31 Mar. 2021

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Comment from Hotel Management

1 Apr. 2021 by The Team at The Bay

We are pleased that you enjoyed your stay and the facilities we have to offer. We hope to welcome you again next time you choose to visit the Fraser Coast

5 out of 5
Good location, you can walk to the beach, shops and restaurants.

Posted by on 2 Mar. 2021

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Comment from Hotel Management

2 Mar. 2021 by Kim and the team at The Bay

Thanks for your review, wonderful to hear you enjoyed our super location :) Regards, Kim

4 out of 5

Posted by on 14 Feb. 2021

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5 out of 5
Highly recommend staying here. Cant fault it. We will come back for sure. 🙂 clean, well maintained, great view and a versatile pool with spa that caters for all ages. 👌

Posted by on 2 Oct. 2020

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Comment from Hotel Management

5 Oct. 2020 by Kim

Thank you so much for such a wonderful review, we love that you enjoyed your stay with us and look forward to welcoming you back another time! Kind Regards

5 out of 5
It is clean and comfortable great location Has everything you need in the units Good car parking spaces Reception staff are friendly and helpful

Posted by , from Brisbane on 15 Aug. 2020

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Comment from Hotel Management

16 Aug. 2020 by Kim

Hey Jo, thanks so much for such a lovely review, so great to hear your enjoyed your stay with us! Kind Regards

5 out of 5
Sensational Complex, Great Location, everything about the accommodation was brilliant, I would recommend this place

Posted by , from Brisbane on 2 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by Kim

Hi there Gavin, thanks so much for taking the time to post a review, wonderful to hear you enjoyed your stay with us! Hope to see you again another time, Cheers, Kim

5 out of 5
Great communication, very clean, we will definitely return.

Posted by , from Brisbane on 12 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by The Team

Thank you Megan! We will be very happy to see you return to The Bay :)

5 out of 5
Beautiful apartment, well equipped, with fantastic views

Posted by on 5 Jul. 2020

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Comment from Hotel Management

5 Jul. 2020 by Kim

Thanks so much for your lovely review! Much appreciated and wonderful to hear you enjoyed your stay :)

5 out of 5

Posted by on 4 Nov. 2019

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Comment from Hotel Management

10 Nov. 2019 by Kim

Thanks so much for your review!

2 out of 5
We booked a room for 3 adults and 4 children only to be told on arrival that we can't have 7 people in the room. The stove and oven didn't work. The drier had to be fixed while we were there..

Posted by on 9 Oct. 2019

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Comment from Hotel Management

9 Oct. 2019 by Front Office Manager

Dear Jane, We are sincerely sorry that the apartment did not meet your expectations. We believe there was some misunderstanding about the number of guests and we acknowledge that your booking did indicate 7 people. However, our 3 bedroom rates only provide for bedding for 6 people which we confirmed with you and we note that you brought along a camp bed for the additional person. In any building, appliances can malfunction unexpectedly and the drier was fixed as soon as we were told of the issue. If we would have been advised of the problem with the stove and oven, we could also have attended to this promptly but we were only told of this on checkout. However, we do appreciate you informing us of this and we have now attended to the necessary repairs. Thank you for booking with us and we do hope to see you again when you next return to Hervey Bay.

Property Features

The Bay offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a spa tub. WiFi is free in public spaces. A 24-hour fitness center, a sauna, and tour/ticket assistance are also featured at the luxury The Bay. Self parking is free. This 5-star Hervey Bay apartment is smoke free.

  • 36 guestrooms or units
  • 6 levels
  • Built in 2005
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (8.3 km / 5.1 mi)
  • Parking: Free self parking

Room Amenities

The Bay offers 36 accommodations with washers/dryers and hair dryers. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. This Hervey Bay apartment provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered weekly and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 4:00 PM
  • Saturday - Sunday: 10:00 AM - 3:00 PM
The check-in location differs from the property location. To check in, go to 48 Freshwater Street To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Guests can access their accommodation through a private entrance.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 4:00 PM
  • Saturday - Sunday: 10:00 AM - 3:00 PM
The check-in location differs from the property location. To check in, guests will need to go to 48 Freshwater Street
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Private entrance
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Apartment Scarness
  • Bay Scarness
  • The Bay Scarness
  • The Bay Apartment
  • The Bay Apartment Scarness

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.