The Royal Sonesta San Juan

4.0 star property
Beach resort with 6 restaurants and full-service spa

Photo gallery for The Royal Sonesta San Juan

Outdoor pool, open 7:00 AM to 9:00 AM, pool cabanas (surcharge)
2 bars/lounges, 2 beach bars, swim-up bar, poolside bar
On the beach, white sand, sun-loungers, beach umbrellas
1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated
1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
The current price is AU$532
includes taxes & fees
10 Nov - 11 Nov

Explore the area

View map
5961 Isla Verde Avenue, Carolina, 00979
  • Place, Isla Verde Beach
    ‪4 min walk‬
  • Place, Carolina Beach
    ‪5 min walk‬
  • Place, Balneario de Carolina
    ‪19 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony (Club)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Flat-screen TV
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Balcony (Club)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Flat-screen TV
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Terrace, Pool View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Ocean View

9.4 out of 10
Exceptional
(60 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(139 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

7.8 out of 10
Good
(6 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Room, 1 Queen Bed, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Queen Beds, City View

8.6 out of 10
Excellent
(28 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Garden View

8.6 out of 10
Excellent
(12 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(106 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Garden View

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Ocean View (Mobility Accesible)

8.0 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Dining table
  • 99 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 2 Double Beds, City View (Junior)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

About the area

Carolina

At The Royal Sonesta San Juan you'll be within just a 10-minute stroll of popular attractions like Isla Verde Beach and Carolina Beach. Highlights at this beachfront resort include 6 restaurants, 2 beach bars and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and steam room. The restaurant, Aleli Restaurant, is open for breakfast and lunch. Karaya is the resort's own bar, serving drinks along with dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. 24000 square feet (2230 square metres) of event facilities include 16 meeting rooms and conference space. Other amenities include Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:00 AM and noon. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Isla Verde resort include Pan American Pier and Puerto Rico Convention Center.

What's nearby

  • Isla Verde Beach - 4 min walk - 0.4 km
  • Carolina Beach - 5 min walk - 0.5 km
  • Balneario de Carolina - 19 min walk - 1.6 km
  • Casino del Mar at La Concha Resort - 7 min drive - 7.5 km
  • Jose Miguel Agrelot Coliseum - 7 min drive - 6.9 km

Getting around

  • Pinero Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 6 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬1 min walk
  • ‪Chili's Grill & Bar - ‬3 min walk
  • ‪Lifeguards Of The Reef - ‬4 min walk
  • ‪Karaya - ‬1 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬3 min walk

About this property

The Royal Sonesta San Juan

Beach resort with 6 restaurants and full-service spa
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Royal Sonesta San Juan such as an outdoor pool and a fitness centre.

There are 6 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is available in public spaces for a fee. This beach resort also offers a garden and a terrace. For a fee, parking is available. The property offers extended parking privileges.

This 4-star Carolina resort is smoke free.

  • 398 guestrooms or units
  • 15 levels
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • 24000 sq ft of conference space
  • 2230 sq. m of conference space
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and a safe. This individually decorated and furnished accommodation has separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include offices, desks and desk chairs. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open selected days.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 27 per day; includes in/out privileges)
  • Valet parking on site (USD 33 per day; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Extended parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 36 for adults and USD 19.99 for children
  • 2 bars/lounges
  • 2 beach bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Akua Bar
  • Aleli Restaurant
  • Karaya
  • La Bodeguita
  • Ocean Breeze

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • 24,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • In a nature reserve
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: 22 per cent of room rate
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 36.00 for adults and from USD 19.99 for children
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per stay (rates may vary)
  • Self-parking fee: USD 27 per day (in/out privileges)
  • Valet parking fee: USD 33 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 7:00 AM to 9:00 AM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin

Frequently asked questions

What is the cancellation policy at The Royal Sonesta San Juan?

The Royal Sonesta San Juan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Sonesta San Juan?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at The Royal Sonesta San Juan on 10 Nov 2025 start from AU$435.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Sonesta San Juan?

Yep, The Royal Sonesta San Juan has a self car park with in/out privileges for USD 27 per day.

Are there any beaches close to The Royal Sonesta San Juan?

Yep, The Royal Sonesta San Juan is a short 4-minute walk from Isla Verde Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Royal Sonesta San Juan?

Yep, there is an onsite spa at The Royal Sonesta San Juan. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does The Royal Sonesta San Juan have a pool?

Yep, and guests love it! The Royal Sonesta San Juan has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 9:00 AM.

What luxury perks are available at The Royal Sonesta San Juan?

The Royal Sonesta San Juan features 2 beach bars, a full-service spa and an outdoor pool.

Does The Royal Sonesta San Juan serve breakfast?

Sure does, buffet brekkie is served on weekdays between 6:00 AM and 11:00 AM and weekends between 6:00 AM and noon.

Is there a free airport shuttle available at The Royal Sonesta San Juan?

No, The Royal Sonesta San Juan does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Sonesta San Juan?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at The Royal Sonesta San Juan?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

The Royal Sonesta San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1445 out of 2089 reviews
Rating 8 - Good. 341 out of 2089 reviews
Rating 6 - Okay. 164 out of 2089 reviews
Rating 4 - Poor. 62 out of 2089 reviews
Rating 2 - Terrible. 77 out of 2089 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Sara, Woodland Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it had full easy access directly to the beach and pool at the same time.
Stayed 7 nights in Jul 2025

10/10 Excellent

Britany Emily, Watsonville

Stayed 7 nights in Jun 2025

2/10 Terrible

Anuradha

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool is small, staff is not helpful at all. Restaurants inside are overpriced and limited choice in menu and food taste is terrible.
Stayed 5 nights in Jul 2025

10/10 Excellent

ESMERALDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Royal Sonesta Hotel for its location on the beach, cleanliness, polite staff and overall, just a beautiful hotel. What I did not like was their parking which is across the street and there is no stop light or stop sign for pedestrians to cross the street to get to the parking lot.
Stayed 6 nights in Jul 2025

8/10 Good

Naomi

Stayed 5 nights in Jul 2025

2/10 Terrible

JUSTIN

Stayed 3 nights in Jul 2025

8/10 Good

LEONELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was okay the place is clean and it’s pretty safe to walk to places for the most part everyone was very friendly and nice. The hostess at their breakfast buffet were rude but the servers were really nice and attentive.
Stayed 4 nights in Jul 2025

10/10 Excellent

Morgan

Stayed 2 nights in Jul 2025

4/10 Poor

Ian Ramirez

Disliked: Staff & service
Stayed 3 nights in Jul 2025

2/10 Terrible

LEVETTE

Travelled with group
Disliked: Staff & service
The property was nice . The food was good. I hate the staff at the bar Mr. Calcano was racist and discrimination against me multiple times. I brought it to his manager attention Mr.Diaz who brush it off telling me sorry. It’s wasn’t until her did it again that I spoke with General Hotel director whom help me. I won’t recommend anyone to this hotel ever
Stayed 4 nights in Jul 2025

2/10 Terrible

Alexis

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I stayed at the Royal Sonesta San Juan for my 30th birthday and unfortunately had a very disappointing and concerning experience—mainly due to serious cleanliness and health issues. Upon arrival, I recorded birds flying into the outdoor kitchen and eating directly from uncovered pizza ingredients while staff looked on. The spa was also unclean, with hair and food crumbs in the locker and relaxation areas. My body wrap started 20 minutes late and was poorly executed, leaving me covered in clay streaks. They took off 20% for the issue. The worst part was our room (928). I woke up with what turned out to be 99+ bedbug bites, despite using bug spray and taking precautions. The pattern of the bites resembled the eating habits of bedbugs, and was confirmed by my doctor. My friend, who didn’t use spray and slept on the sofa bed, had none. The mattress was visibly stained and didn’t have a proper protective cover. Though staff moved us to another room (1430) it took hours and they broke personal items in the process. Other cleanliness issues included dirty glasses, hair in cups, and greasy fingerprints throughout the room. The resort refunded only the resort fees (~$280) but denied a full refund. I’ve had to escalate to Expedia, my bank, and will be filing a complaint with BBB. For the price we paid, this stay fell far below expectations and ruined what should have been a special milestone trip. Proceed with caution—especially if health and cleanliness are priorities.
Stayed 4 nights in Jul 2025

10/10 Excellent

Samantha

Stayed 4 nights in Jul 2025

8/10 Good

John

Disliked: Cleanliness
Stayed 3 nights in Jul 2025

6/10 Okay

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very well maintained and the staff was very friendly. However, the food is incredibly expensive, as well as the drinks and not (in my opinion) special enough to justify! Breakfast for 2 will undoubtedly cost you 75 bucks if you both have the buffet after tip. The food is decent but not worth that kind of money! Again, my opinion. Walk to Dennys which is just down the street! They lock everything up early meaning you cannot access the beach after 7 or 8. I say 7 or 8 because it was sporadic. Sometimes it was 7 and other times it was closer to 8. Pool closes very early as well. I understand why they do it from their standpoint, but if you want to take a night walk on the beach or a late swim, not going to happen here. If those are Puerto Rican laws, then by all means advertise that! I just could not find anything special enough to justify the high cost! I was definitely expecting alot more and not a 27 dollar burger that you could get anywhere for a fraction of the cost! Also, the bed is VERY hard and the balcony is tiny and standing room only. No furniture out there to sit and enjoy the expensive oceanfront view you pay so much for! Im thankful for the kind staff and overall enjoyed the stay, but i would not choose this property for my next visit.
Stayed 4 nights in Jul 2025

6/10 Okay

LAVEISHIA

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property was well kept. They had a nice swim up bar, but the out door restaurant was over priced for the food served. There was not any entertainment or music outdoors as most resorts offer. Most guests recommended to walk to the Fairmont hotel next door. The bed was a bit hard for my liking. Beware if you book with Expedia, the front desk takes a while to find your reservation as they say it’s common that your first and last name is flipped in their system.
Stayed 2 nights in Jul 2025

8/10 Good

Jerel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

George T., Redondo Beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only issue we had with the beach towels were not available one day, and we had to wait about half an hour!!!!!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with clean rooms and friendly staff. Had an issue with new restaurant that was recently added but maitre’d was very helpful and addressed our issue. Also liked that there were quite a few dining options within walking distance of the resort. Also, the beach and pool areas were great. Overall, I’d recommend this place
Stayed 3 nights in May 2025

10/10 Excellent

Flerida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Sonesta PR for your hospitality and fabulous service i will forever remember our stay . I will definitely be back ,plans changed and added another night to our stay. Thank you for your accommodation and prompt services.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The majority of the staff was extremely courteous and welcoming. Eimy at the front desk treated us like family, and the female supervisor over food and beverage provided exceptional service in accommodating my food allergies. Brenda and Wanda in Aleli were excellent waitresses. The staff at Oceans Pool Bar were great as well. Meals were a little pricey but the food quality was above standard. There were several dining options in walking distance that were reasonably priced. The ocean side view on the 16th floor was everything one could ask for on a vacation. The proximity of the beach was a huge plus. Comfortable bed, huge shower, and updated rooms. The renovation was done well.
Stayed 4 nights in Jul 2025

10/10 Excellent

Victoria E

Liked: Staff & service, property conditions & facilities
This hotel is in a great location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jewan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities. Clean and friendly staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Clarissa Monique

Stayed 4 nights in Jul 2025