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4.2 out of 5

"Fantastic location. Hotel is a bit dated for the price but everything is clean. The rooms look great, awesome TV if that’s your thing. Bed was okay, ... " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

At Hotel Riu Plaza Fisherman's Wharf you'll be within just a 10-minute stroll of Aquarium of the Bay and Pier 39. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

Flat-screen TVs with satellite channels are featured in all 531 rooms, and you can enjoy free WiFi, sitting areas, and coffee/tea makers. Nice touches to enhance your stay include free toiletries and premium bedding. Additionally, safes, hair dryers, and phones are available.

The restaurant, Northpoint Restaurant, serves American cuisine and is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. 2436 square feet (226 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4-star North Beach hotel include Ghirardelli Square and Lombard Street.

Deluxe Room (Hotwire ROH)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Riu Plaza Fisherman's Wharf ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Riu Plaza Fisherman's Wharf

Everyone (4) Couples (2) Family (3)
3 out of 5
Fantastic location. Hotel is a bit dated for the price but everything is clean. The rooms look great, awesome TV if that’s your thing. Bed was okay, bit sinking, pillows too soft for me. Honestly I don’t sleep great there. The heater/air conditioner was really loud and turning it off was problematic. Tried calling for help but to no end. Wasn’t allowed to use the pool, apparently I didn’t pay enough?! All the staff were great but I couldn’t call the hotel, no one answered from the desk, had to call other numbers to get put through only to be hung up on. They were good with check out but I still haven’t got my money back from my deposit and it’s been 4 days. I’d stay here again but I’d be asking for a room with a quite heater/air con and a better bed. Didn’t sleep well Here.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

9 Jun. 2020 by Online Reputation Manager

Dear guest, Thank you for choosing our hotel and for taking the time to write a comment about your stay. We are glad to know you fully enjoyed our location, our facilities and the room! However, we regret to read that you found the bed uncomfortable; we would have liked to have been informed about this during your stay in order to help you upon request with additional mattress toppers. Furthermore, it is disappointing to hear that you had some issue contacting our front desk. Please rest assured that we will follow up on this as our usual standards are always to be available to properly address our guest’s needs. In regards to the deposit, we kindly invite you to contact our After Travel Customer Care via complaints@riu.com to adequately follow up on your case. We hope that, despite all, your time in San Francisco overall was a positive one; it would be great to have another opportunity to host you again in a close future! Greetings, Hotel Riu Plaza Fisherman’s Wharf Online Reputation Manager

4 out of 5
This is in a very good location. Walking distance to a lot of places. Very comfortable beds and modern bathroom. An abundance of staff to help. Rooms fairly spacious for a family.

Posted by on 9 Jan. 2020

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4 out of 5

Posted by on 29 Nov. 2019

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4 out of 5
Large hotel rooms, great Location and Friendly staff. Highly recommend.

Posted by on 28 Oct. 2019

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4 out of 5
The location for this property is amazing, the pool was great, the property could do with a spa or sauna as well. The sound transfer from the room above is terrible and sounds like the people will fall through to your room when they walk around. The buffet breakfast was ok and my teenage children (13 and 15) were charged adult rates, which i thought was excessive. Otherwise a wonderful hotel.

Posted by on 16 Aug. 2019

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5 out of 5
Top location only a walk to all the top areas, fair price and great King room.

Posted by on 25 Apr. 2019

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5 out of 5
very helpful handy to all stores attractions great place

Posted by on 4 Jan. 2019

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4 out of 5
Great location, if you want to park at the hotel though it will cost you $56 a day which I think is very high

Posted by on 9 Apr. 2018

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5 out of 5

Good position

Enjoyed our stay. Found the staff excellent. The room was very comfortable.

Posted by on 4 Dec. 2017

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About the Hotel Riu Plaza Fisherman's Wharf

Location 2500 Mason St, San Francisco, CA 94133

Property Features

Hotel Riu Plaza Fisherman's Wharf offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 2436 square feet (226 square meters) and includes conference space. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hotel Riu Plaza Fisherman's Wharf. Parking is available for a fee. A complete renovation of Hotel Riu Plaza Fisherman's Wharf was completed in November 2019. This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 531 guestrooms or units
  • 4 levels
  • 2436 sq ft of conference space
  • 226 sq m of conference space
  • Built in 1975
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (25.6 km / 15.9 mi)
  • Train station: San Francisco Station (4.1 km / 2.6 mi)
  • Metro station: Beach St & Mason St Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Riu Plaza Fisherman's Wharf offers 531 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 50-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Northpoint Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.30 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28.95 per person (approximately)
  • Self parking fee: USD 45 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fisherman's Wharf Sheraton
  • Sheraton Fisherman's Wharf
  • Sheraton Hotel Fisherman's Wharf
  • San Francisco Sheraton
  • Sheraton Fishermans Wharf
  • Sheraton San Francisco
  • Sheraton Fisherman's Wharf Hotel
  • Sheraton Fisherman's Wharf
  • Riu Plaza Fisherman's Wharf
  • Sheraton Fisherman's Wharf Hotel
  • Hotel Riu Plaza Fisherman's Wharf Hotel
  • Hotel Riu Plaza Fisherman's Wharf San Francisco
  • Hotel Riu Plaza Fisherman's Wharf Hotel San Francisco
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.