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Viceroy Riviera Maya, a Luxury Villa Resort

5.0 star property
Adults-only beachfront hotel with outdoor pool

Photo gallery for Viceroy Riviera Maya, a Luxury Villa Resort

Property grounds
On the beach, white sand, sun-loungers, beach umbrellas
Couples treatment room(s), sauna, hot tub, body treatments, aromatherapy
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Library

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • Pet-friendly
  • Hot tub
The current price is AU$938
includes taxes & fees
31 May - 1 June

Explore the area

Map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Quinta Avenida
    ‪11 min drive‬
  • Playa del Carmen Main Beach
    ‪20 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck)

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Beachfront (with Private Pool and Deck)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Villa, Beachfront (with Private Pool and Deck)

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • Beach view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck)

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Villa, 1 King Bed (with Private Plunge Pool)

Terrace/patio

Luxury Villa, 1 King Bed (with Private Plunge Pool)

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Terrace/patio

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Partial ocean view
  • 269 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Villa (with Private Plunge Pool)

Premium Villa (with Private Plunge Pool)

Premium Villa (with Private Plunge Pool)

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Viceroy Riviera Maya, a Luxury Villa Resort. You'll be 4.5 km (2.8 mi) from El Camaleón Mayakoba Golf Course and 8.5 km (5.3 mi) from Playa del Carmen Main Beach. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Wayak Spa can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and hot tub. The restaurant, La Marea Restaurant, serves Mexican cuisine and is open for dinner. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Continental breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 5-property class Playa del Carmen hotel include Quinta Avenida and Maroma Beach.

What's nearby

  • Playa Xcalacoco - 17 min walk - 1.5 km
  • Gran Coyote Golf - 6 min drive - 4.2 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 5.7 km
  • Quinta Avenida - 11 min drive - 9.2 km
  • Playa del Carmen Main Beach - 20 min drive - 8.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Amaranto - ‬5 min drive
  • ‪Alberca - Pool - ‬6 min drive
  • ‪Privilege Lounge - ‬5 min drive
  • ‪Piano Bar - ‬6 min drive
  • ‪Buffet Sunset - ‬18 min walk

About this property

Viceroy Riviera Maya, a Luxury Villa Resort

Adults-only beachfront hotel with outdoor pool
Some rates at Viceroy Riviera Maya, a Luxury Villa Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya, a Luxury Villa Resort such as an outdoor pool and a health club.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a hot tub, a steam room and a garden. For a fee, parking is available.

This 5-star Playa del Carmen hotel is smoke free.

  • 41 guestrooms or units
  • 2 dining venues
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viceroy Riviera Maya, a Luxury Villa Resort offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Wayak Spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (USD 8 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coral Restaurant + Bar
  • La Marea Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Private plunge pool

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Weight limit: 20 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are available for USD 136.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 13.21 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 35 to 50 per person
  • Airport shuttle fee: USD 348 per vehicle (return, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • This is an adults-only property and guests under 13 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen

Frequently asked questions

What is the cancellation policy at Viceroy Riviera Maya, a Luxury Villa Resort?

Viceroy Riviera Maya, a Luxury Villa Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viceroy Riviera Maya, a Luxury Villa Resort?

As of 2 May 2025, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya, a Luxury Villa Resort on 31 May 2025 start from AU$829.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viceroy Riviera Maya, a Luxury Villa Resort?

Yep, Viceroy Riviera Maya, a Luxury Villa Resort has valet parking for USD 8 per day.

Are there any beaches close to Viceroy Riviera Maya, a Luxury Villa Resort?

Yep, Viceroy Riviera Maya, a Luxury Villa Resort is a short 17-minute walk from Playa Xcalacoco. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Viceroy Riviera Maya, a Luxury Villa Resort?

Yep, Wayak Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Viceroy Riviera Maya, a Luxury Villa Resort have a pool?

Viceroy Riviera Maya, a Luxury Villa Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Viceroy Riviera Maya, a Luxury Villa Resort?

Viceroy Riviera Maya, a Luxury Villa Resort features a full-service spa, a health club and an outdoor pool. All guestrooms come with private plunge pools, pillowtop beds and premium bedding.

What makes Viceroy Riviera Maya, a Luxury Villa Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as private plunge pools and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Viceroy Riviera Maya, a Luxury Villa Resort.

Is Viceroy Riviera Maya, a Luxury Villa Resort family-friendly?

No, Viceroy Riviera Maya, a Luxury Villa Resort is an adults-only property.

Are there hot tubs in the rooms at Viceroy Riviera Maya, a Luxury Villa Resort?

No, but there are private plunge pools in the guestrooms.

Does Viceroy Riviera Maya, a Luxury Villa Resort serve breakfast?

Sure does, continental brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Viceroy Riviera Maya, a Luxury Villa Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Viceroy Riviera Maya, a Luxury Villa Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viceroy Riviera Maya, a Luxury Villa Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Viceroy Riviera Maya, a Luxury Villa Resort?

Furry friends are welcome at Viceroy Riviera Maya, a Luxury Villa Resort, with food and water bowls on offer. Just so you know, there's a weight limit of up to 9 kg per pet.

Viceroy Riviera Maya, a Luxury Villa Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 304 out of 379 reviews
Rating 8 - Good. 48 out of 379 reviews
Rating 6 - Okay. 10 out of 379 reviews
Rating 4 - Poor. 9 out of 379 reviews
Rating 2 - Terrible. 8 out of 379 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Quiet. Lush. Easy beach access. Private. Rooms with pool and outdoor shower. Staff
Stayed 9 nights in Jan 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and remote
Stayed 4 nights in Jan 2025

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was superb from the moment we arrived to tequila shots of local tequila to hand cut handmade soaps. The food was exquisite and was served by extremely friendly staff. Thank you for making my trip with my daughter and niece so special before my daughter’s wedding!! I’ll be back!
Stayed 4 nights in Jan 2025

8/10 Good

Dennis Bernard, Erwinna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying. It is quite beautiful and unique, and you feel like a million bucks staying there. Impeccable cleanliness and upkeep. Very high ancillary prices in restaurants, minibar and spa. Remote location with little to walk to to buy snacks and sundries -- you are at the mercy of the very expensive minibar and the on-site boutique offers very little of a practical nature.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably one of the nicest and most accommodating hotels i’ve ever stayed at.
Stayed 1 night in Jan 2025

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is tranquil, the villas are well designed, very large, and private. The staff are incredibly attentive, polite, personalble, intuitive, professional and take pride in what they do. This was a one week getaway for my wife and I to celebrate her birthday and generally unwind. This is our 8th time to the area and our taste has evolved from the big resorts that cater to everyone to the small boutique resorts such as Viceroy. We appreciate the personal attention we received by all, from Alberto's welcome upon arrival, to Christina and her teams perfection in the kitchen, to sommelier Carlos(1)' expertise, with waiters Pablo & Carlos(2)' attention (honorable mention to Mario) in the main dining restaurant "La Marea". Abner, Victor, Jesus, and Fransisco were spot on in the "Coral Restarurant & Bar". Jose, Juan, and Pepe were kickin' it poolside with snack, lounger, sunglass, chilled towel, and drink service. We'll not soon forget the salsa dance lessons put together by Alberto & Carla just for my wife on her birthday, from a simple mention my wife made to Pablo and Carlos a day prior. I don't know how we're going top this one... perhaps only by a second visit.
Stayed 7 nights in Nov 2024

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just got home from Viceroy last night - I loved the quiet atmosphere of the resort, but at times it seemed too quiet. I’m not sure if it was the time of year I went, but there was at most 3 other people out at the pool/beach. It was raining off and on, so maybe that’s why too. Otherwise, the service and staff were amazing and went above and beyond every single interaction. The walking distance from my room to the common areas was not bad at all and the hotel has many umbrella stations around for when it is raining. There are a lot of animals, granted it is in the jungle, but there were multiple around the plunge pool, very frequently throughout the day. The food and drinks were okay, not bad, but I have had better at other resorts. Overall, I would go back, but maybe a different time of year with (hopefully) better weather since it rained literally every day of my stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Maria, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique property with beautiful grounds, excellent service, spacious and very private villas with private pools. It is best for very quiet, relaxing, secluded type of vacations, even though Playa del Carmen is only a short taxi drive away. I think they strike a great balance between eco friendliness, nature and comfort. They have a very nice SPA as well
Stayed 3 nights in Sep 2024

10/10 Excellent

Brie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

JJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I first booked this trip, I noticed some mixed reviews that I’d like to address. My experience was outstanding! The location is beautiful and peaceful, yet welcoming. You truly feel immersed in the jungle. The rooms are more spacious and comfortable than typical resort rooms. I was initially concerned about the beach being described as rocky, fearing it might be unusable. However, the ocean was very close and perfectly enjoyable. While there are some rocks, it didn’t hinder my ability to relax and soak in the waves. Additionally, a short walk down the beach offers a different experience if desired. Another review mentioned mosquitos as an issue. Expecting the resort to control mosquitos is like expecting a hotel in Seattle to control the rain. Yes, there are bugs in the jungle, but the resort provides ample mosquito repellent. One reviewer complained about a long uphill walk at the resort, but I found everything to be easily accessible. There was a slight uphill climb for about 20 yards, which is hardly worth mentioning. Compared to other resorts where I’ve had to walk 20 minutes to get food, navigating this resort was a breeze, and the surroundings are incredibly beautiful. Finally, I really enjoyed the food. Yes, it’s expensive to eat and drink, but that’s expected at a non-inclusive resort. Frankly, I’ve stayed at similar places, and the experience here was worth every penny. Alberto and others made the the experience so easy. I'd absolutely go again.
Stayed 7 nights in Jun 2024

10/10 Excellent

Efren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and beautiful. Me and my wife loved it. We will definitely come back.
Stayed 6 nights in Jun 2024

10/10 Excellent

David, Alameda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff set the viceroy apart. Beach front location.
Stayed 4 nights in Jan 2024

4/10 Poor

Cuauhtemoc

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Engañosos los cobros. Pagas todo por Expedia y lo primero que hacen al recibirte en el hotel es cobrarte los resort fees y otras que están carisimas. Aguas La comida no se si cambiaron al chef pero terrible.
Stayed 4 nights in Mar 2024

10/10 Excellent

jeanne Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa was beautiful and the staff was so friendly.
Stayed 4 nights in Feb 2024

8/10 Good

natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place out of the busy city

This hotel is quaint and adorable for a quiet couples trip. The staff and service is impeccable. They are so very kind and attentive to every detail. The villas and very private and the grounds are lush jungle and really lovely
Stayed 4 nights in Feb 2024

10/10 Excellent

Linda I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are a dream and the walk path to the pool with access to the beach is just a dream.
Stayed 3 nights in Feb 2024

4/10 Poor

Sally J

Travelled with partner
Disliked: Amenities
Very dark rooms. Inadequate lighting on the casitas, as you go outside and all over the property. Hard to see steps and I fell. Waiters got something wrong with every order.
Stayed 5 nights in Dec 2023

10/10 Excellent

CHIA-TENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.
Stayed 5 nights in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went. Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back. Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone. Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices. Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great. All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced. Bottom line is we will be back and excited for another trip. You won’t be disappointed. Could be a bit noisy on the weekends from neighbor resort. It was on Friday.

6/10 Okay

hussein M

Liked: Cleanliness
Disliked: Staff & service
The staff wants to suck your blood , not friendly at all.
Stayed 6 nights in Aug 2023

8/10 Good

Percy

Stayed 3 nights in Oct 2023

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience. The staff was fantastic!
Stayed 4 nights in Jul 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, relaxing and excellent staff
Stayed 4 nights in Jun 2023

8/10 Good

Svitlana

Stayed 3 nights in Jun 2023