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Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Photo gallery for Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Outdoor pool
Property video
Outdoor pool
Villa, Beachfront (with Private Pool and Deck)
2 restaurants; breakfast, lunch and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is AU$903
includes taxes & fees
30 July - 31 July

Explore the area

View map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪26 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Villa, Beachfront (with Private Pool and Deck)

Villa, Beachfront (with Private Pool and Deck) | Beach/ocean view

Villa, Beachfront (with Private Pool and Deck)

  • Beach view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Villa (with Private Plunge Pool)

Premium Villa (with Private Plunge Pool) | Garden view

Premium Villa (with Private Plunge Pool)

  • Garden view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck | Garden view

Viceroy Villa with Private Plunge Pool and Deck

  • Garden view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck)

  • Garden view
  • 130 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool | Garden view

Ocean View Two Level Villa with Large Private Pool

  • Partial ocean view
  • 269 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Villa, 1 King Bed (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Luxury Villa, 1 King Bed (with Private Plunge Pool)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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Exterior

Alila Mayakoba

Playa del Carmen
  • On private beach
  • Pool
  • Spa pool
  • Spa
6.0 out of 10, 1 review
The price is AU$787
includes taxes & fees
28 July - 29 July
Alila Mayakoba

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only. You'll be 4.5 km (2.8 mi) from El Camaleón Mayakoba Golf Course and 8.5 km (5.3 mi) from Playa del Carmen Main Beach. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Wayak Spa can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and hot tub. The restaurant, La Marea Restaurant, serves Mexican cuisine and is open for dinner. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Continental breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 5-property class Playa del Carmen hotel include Quinta Avenida and Maroma Beach.

What's nearby

  • Playa Xcalacoco - 6 min walk - 0.6 km
  • Quinta Avenida - 13 min drive - 6.0 km
  • Playa del Carmen Main Beach - 13 min drive - 6.3 km
  • Maroma Beach - 21 min drive - 16.1 km
  • Xcaret Eco Theme Park - 26 min drive - 18.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Amaranto - ‬5 min drive
  • ‪La Laguna - ‬6 min drive
  • ‪El Templo - ‬7 min drive
  • ‪Las Máscaras - ‬6 min drive
  • ‪Fresco Bar - ‬6 min drive

About this property

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Some rates at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only such as an outdoor pool and a health club.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a hot tub, a steam room and a garden. For a fee, parking is available.

This 5-star Playa del Carmen hotel is smoke free.

  • 41 guestrooms or units
  • 2 dining venues
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Wayak Spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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  • Pool
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, 1,005 reviews
The price is AU$949
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Valet parking on site (USD 8 per day)
  • Limited on-site valet parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coral Restaurant + Bar
  • La Marea Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Private plunge pool

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Weight limit: 20 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are available for USD 136.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 13.21 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 35 to 50 per person
  • Airport shuttle fee: USD 348 per vehicle (return, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • This is an adults-only property and guests under 13 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen

Frequently asked questions

What is the cancellation policy at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

As of 29 June 2026, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only on 30 July 2026 start from AU$903, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yep, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only has valet parking for USD 8 per day.

Are there any beaches close to Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yep, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only is a short 17-minute walk from Playa Xcalacoco. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yep, Wayak Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only have a pool?

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only features a full-service spa, a health club and an outdoor pool. All guestrooms come with private plunge pools, pillowtop beds and premium bedding.

What makes Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as private plunge pools and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only.

Is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only family-friendly?

No, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

No, but there are private plunge pools in the guestrooms.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only serve breakfast?

Sure does, continental brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Furry friends are welcome at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only, with food and water bowls on offer. Just so you know, there's a weight limit of up to 9 kg per pet.

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 337 out of 417 reviews
Rating 8 - Good. 50 out of 417 reviews
Rating 6 - Okay. 12 out of 417 reviews
Rating 4 - Poor. 10 out of 417 reviews
Rating 2 - Terrible. 8 out of 417 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property! Me and my wife could not have had a better time and the entire staff could not be more attentive and polite and fun! We will be back!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional small resort with truly outstanding service, on par with what you’d expect from a five-star hotel in a major European or US city. The staff is always attentive, ensuring every need is met before you even have to ask. The villas offer complete privacy, making it an ideal setting for couples looking to enjoy a special getaway. I will definitely return
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Jared

Drinks are inconsistent. Food is average at best.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was exactly what I was looking for! I wanted something quiet and relaxing and the Viceroy delivered. I have never felt so relaxed and well taken care of. The accomodations were private and you could just relax there because you felt like you were living in the jungle. The walk to the beach was filled with nature and we even saw monkeys. The staff was amazing and the food delivered. I will definitely come back I am so glad I found this gem.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Anthony thomas

Liked: Cleanliness, amenities, property conditions & facilities
beautiful, spacious room with all amenities in jungle setting, friendly staff
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Anant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to the Yucatan Peninsula many times and this small resort is the best I have experienced. If you are looking for a relaxing time, no loud music, kids or loud adults, this is your place. My sisters and I travel to Mexico each year together and although this is more of a couple's retreat, we thoroughly enjoyed our stay. They accommodated a third party in the room with an actual bed, and not just a cot or sofa. The villas were perfectly attenuated and the spa experience was one of the best we've had. The food was very good and service was impeccable. We will be back, if they'll have us :)
Outside Shower in the garden of Villa
View of ocean from the pool
Painted a memory for our sister trip - the resort has a grove supplied with art supplies and canvases for guests to paint if they want
Private patio at Villa with heated pool
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Kenneth

Great property
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

elissa

Liked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful and the service is exceptional. The whole staff made a huge effort during my stay to make sure enjoyed my stay and had every I needed.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Agatha

Excellent hope
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Nice birthday gesture. No cake or song. :)
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning resort. So relaxing. Staff was unbelievable and so nice. Food, amazing.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, relaxing and excellent staff
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and remote
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for some R&R !!! Very Recommended!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viceroy Riviera Maya was the perfect spot for our honeymoon! Our villa was spacious and private. We loved the outdoor shower and patio area that was just for us. Restaurant service and food was TOP NOTCH. We were blown away at every meal. Viceroy staff anticipated our every need and provided personalized, detailed service that helped us take advantage of all the resort had to offer. From our welcome tour to being coached how to ensure we didn’t go hungry despite an early checkout before restaurants opened, we were truly pampered for the duration of our stay. A special note to La Marea server Yoshio — he gave expert menu recommendations and his passion and enthusiasm for food made every dinner that much more enjoyable. We can not wait to return. If I had to offer a critique: - The neighboring property’s entertainment carried on late into most evenings and could easily be heard throughout the property. - The jungle landscape is gorgeous but I wish we’d been able to enjoy a bit more sun from our private patio. The shade made the pool a bit too cool for our liking.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

jeanne Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa was beautiful and the staff was so friendly.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably one of the nicest and most accommodating hotels i’ve ever stayed at.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very very good, every night we ate at the resort it was top tier. Staff was amazing, all super friendly and helpful through the whole stay. Prepare for feather pillows, comfortable but different if you’re not used to them. Over top tier experience.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Grace

Liked: Cleanliness, amenities, property conditions & facilities
clean, beautiful, and the service is amazing. Every worker went above and beyond
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alberto and Karina were the best, they made our vow renewal special.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an outstanding stay at the Viceroy in Riveria Maya...incredible service at the highest level, quiet, peaceful and was the perfect place to unwind. I have traveled around the world and have stayed at all of the top resorts, including the Four Seasons, Auberge, Ritz Carlton, The Peninsula, Ranch at Rock Creek, etc. I cannot say enough about the staff and how they made us feel. Their outlook on life and how they love this property is something that I have never witnessed before. Unfortunately they are closing end of April 2026 for a full remodel and will not be opening again until spring of 2027. I highly recommend getting there before they close!
Morning Sunrise
Pathway through the jungle...stunning!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this place! It is amazing! The rooms are stunning. It’s one of the nicest places I’ve ever stayed. The staff are superb. Like over the top amazing. The butler service is attentive and incredible. The spa was lovely and the food is dreamy! I’ll definitely be visiting more Viceroy hotels because of this place!
Stayed 4 nights in Jun 2025