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The Reef Playacar Beach Resort & Spa

3.5 star property
On private beach with outdoor pool, near Playacar Golf Club

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Property video
Private beach, white sand, sun-loungers, beach umbrellas
Exterior
Sauna, body treatments, hot stone massages, deep-tissue massages

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Bar
The current price is AU$242
includes taxes & fees
15 Oct - 16 Oct

Explore the area

View map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Blackout curtains
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Blackout curtains
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(144 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Room Superior with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Room Premium with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Room Premium with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium with Garden View

  • 27 sq m
  • Sleeps 2

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Playacar Beach Resort & Spa. Within a 20-minute stroll, you'll find popular places like Playacar Beach and Quinta Avenida. Highlights at this beachfront resort include 3 restaurants, a full-service spa and a private beach. .A relaxing visit to Ome can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. At the resort's own lounge bar or beach bar, you can enjoy a drink. Enjoy the outdoor swimming pool, marina, free kids' club and gym. 5167 square feet (480 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute walk of this 3.5-property class Playacar resort include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 3 min walk - 0.3 km
  • Playacar Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Quinta Avenida - 19 min walk - 1.7 km
  • Playa del Carmen Main Beach - 4 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪La Terraza - ‬13 min walk
  • ‪Turquesa - ‬9 min walk
  • ‪Occidental Allegro - ‬5 min walk
  • ‪La Barra Artesanal - ‬8 min walk
  • ‪Cancun Pool Bar - ‬6 min walk

About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playacar Golf Club
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 198 guestrooms or units
  • 3 levels
  • 18 buildings
  • 3 dining venues
  • 5167 sq ft of conference space
  • 480 sq. m of conference space
  • Built in 1998
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Reef Playacar Beach Resort & Spa offers 198 accommodations with a safe and a hairdryer. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.9 out of 5, Good, 1,013 reviews
The price is AU$186
includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

Frequently asked questions

What is the cancellation policy at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Playacar Beach Resort & Spa?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at The Reef Playacar Beach Resort & Spa on 15 Oct 2025 start from AU$234.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Playacar Beach Resort & Spa?

Yep, The Reef Playacar Beach Resort & Spa has a free self car park.

Are there any beaches close to The Reef Playacar Beach Resort & Spa?

Yep, The Reef Playacar Beach Resort & Spa is a short 5-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Playacar Beach Resort & Spa?

Yep, Ome is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does The Reef Playacar Beach Resort & Spa have a pool?

The Reef Playacar Beach Resort & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa features a private beach, a full-service spa and an outdoor pool.

What makes The Reef Playacar Beach Resort & Spa a romantic place to stay?

A private beach and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Playacar Beach Resort & Spa.

Is The Reef Playacar Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that The Reef Playacar Beach Resort & Spa is a hit with families.

Is there a free airport shuttle available at The Reef Playacar Beach Resort & Spa?

No, The Reef Playacar Beach Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Playacar Beach Resort & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Playacar Beach Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Playacar Beach Resort & Spa?

No, pets and service animals are not allowed.

Is there a golf course on site at The Reef Playacar Beach Resort & Spa?

There is a golf course next to The Reef Playacar Beach Resort & Spa.

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 462 out of 1016 reviews
Rating 8 - Good. 284 out of 1016 reviews
Rating 6 - Okay. 145 out of 1016 reviews
Rating 4 - Poor. 62 out of 1016 reviews
Rating 2 - Terrible. 63 out of 1016 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the jungle theme, the staff was very friendly and helpful, the restaurant food was very good, but the breakfast buffet did not have bacon or sausage and the bed was very hard.
Stayed 5 nights in Jun 2025

10/10 Excellent

Javier Ochoa, Antioch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Will be bringing the entire family back.
Stayed 6 nights in Jun 2025

10/10 Excellent

SANDRA P, Loganville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was very nice
Stayed 4 nights in Jun 2025

10/10 Excellent

herman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The nature around the area
Stayed 1 night in Jun 2025

10/10 Excellent

Laysa, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk employees were very kind and the Chula Vista restaurant staff were the friendliest and most attentive people ever! The food was delicious and our favorite night was when they served the tacos al pastor, with an actual trompo. We stayed a total of 6 days and every employee we interacted with was nice and very helpful; starting with the group bookings employee, the gift shop employees to the cleaning crew. The hotel is a true retreat in nature and the immense amount of greenery creates a peaceful and calming atmosphere. It felt great getting back to a clean room every night thanks to room service. The person in charge of hiring the staff is doing a great job because this is by far one of the best teams we have ever encountered.
Stayed 5 nights in Jun 2025

6/10 Okay

ZOILA

Stayed 5 nights in Jun 2025

10/10 Excellent

Aliah

Liked: Staff & service, property conditions & facilities
Great family resort, everyone was so nice and accommodating. The food was good especially the Mexican restaurant loved the black beans. The drinks definitely on point love the mojito and the pool was never crowded my kids had a ball
Stayed 4 nights in Jun 2025

6/10 Okay

yvette m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beds are not comfortable at all phone didn’t work the whole stay
Stayed 4 nights in Jun 2025

8/10 Good

Mathieu

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed at The Reef Playacar as a last minute change of plans while we arrived in PDC. As we arrived, the staff was very nice and upgraded our room as it was our Honeymoon. The servers and bartenders were all very nice and we had minimal problems with the language barrier. Food at the buffet was mediocre and kinda feel like it was geared towards the bland American cuisine. Late night tacos on the other hand were amazing. The biggest issue we experienced at The Reef was how pushy the front staff was about their “platform” and how hard they pushed it on us. Almost felt like they were shoving it down our throats and when we said we weren’t interested, their demeanour towards us changed almost instantly and we didn’t feel as welcome or comfortable there. Cleanliness of the property was good, but minor things like rusty shower door hinges in the room left a lasting impression
Stayed 4 nights in Jun 2025

4/10 Poor

Kristian, Lynbrook

Stayed 5 nights in May 2025

8/10 Good

Pearl Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind, respectful and helpful. I loved how clean, and close to everything you want to do.
Stayed 4 nights in Jun 2025

8/10 Good

Vicki, Chandler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartenders and activity folks were amazing they made vacation great for me
Stayed 7 nights in May 2025

10/10 Excellent

Vessma Mary

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Enjoyed our stay, recommended
Stayed 4 nights in Jun 2025

8/10 Good

ROBIN

Liked: Cleanliness, amenities, property conditions & facilities
This property is beautiful. The food needs to be better
Stayed 6 nights in Jun 2025

8/10 Good

Maria

Stayed 4 nights in Jun 2025

10/10 Excellent

ammaro

Stayed 1 night in Jun 2025

10/10 Excellent

Maricela

Stayed 5 nights in Jun 2025

4/10 Poor

Alecia

Travelled with family
Liked: Cleanliness
This is just a sub-par resort. There are definitely better options like the Xcaret Arte. This is where we went to next and there is no comparison.
Stayed 1 night in May 2025

8/10 Good

Parker

Stayed 5 nights in May 2025

10/10 Excellent

daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in May 2025

10/10 Excellent

Dr. Dennis

Love love love the staff
Stayed 5 nights in May 2025

10/10 Excellent

Sharla

Stayed 6 nights in Feb 2025

6/10 Okay

Maricruz

Travelled with family
Disliked: Room comfort

May vacation

When you arrive and check in they expect you to listen to a representative about setting up a tour. They are very persistent even if you tell them that you are tired from the trip. Most of the staff are polite and friendly. The rooms and outside have a sewer smell.
Stayed 4 nights in May 2025

10/10 Excellent

Phil

Hotel is very nice yet not overwhelming. Multiple small buildings reduces the number of neighbors near by. One was a loud child, but not bad. Nice pools on way to beach. I liked the natural style and jungle garden. Room had a hair dryer and fridge.
Stayed 1 night in May 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how small and private it was. Great for people who want to get away from the busy life. The staff was super friendly as well. I would recommend it 100%
Stayed 10 nights in May 2025