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The Palm at Playa

4.0 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Photo gallery for The Palm at Playa

Rooftop terrace
Down duvets, in-room safe, individually furnished, blackout curtains
40-inch Smart TV with cable channels, TV
40-inch Smart TV with cable channels, TV
Garden

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
  • Room service
  • Housekeeping
The current price is AU$123
includes taxes & fees
5 May - 6 May

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪9 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Living area

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Down duvet
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Sofa bed - single
Down duvet
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Down duvet
Blackout curtains
Day bed
Separate bedroom
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

The Palm at Playa puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool, a poolside bar and a bar/lounge. .Rooftop serves local cuisine and is open for breakfast. Enjoy the Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas, a rooftop terrace and a 24-hour front desk. Local cuisine breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also the convenience of an area shuttle. .Attractions within a 10-minute walk of this 4-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playacar Golf Club - 5 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Hotel with a rooftop terrace, steps from Quinta Avenida
The Palm at Playa offers its guests an outdoor pool and Access to hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Palm at Playa?

The Palm at Playa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palm at Playa?

As of 2 May 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on 5 May 2025 start from AU$122.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Palm at Playa?

Yep, The Palm at Playa is a short 6-minute walk from Playa del Carmen Main Beach.

Does The Palm at Playa have a pool?

Yep, and guests love it! The Palm at Playa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 9:00 PM.

What makes The Palm at Playa a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Palm at Playa.

Does The Palm at Playa serve breakfast?

Sure does, local cuisine breakfast is served weekdays from 7:00 AM to 11:00 AM and on weekends between 7:00 AM and noon.

Is there a free airport shuttle available at The Palm at Playa?

No, The Palm at Playa does not offer an airport shuttle service.

What time are check-in & check-out at The Palm at Playa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Palm at Playa?

No, only service animals are allowed.

The Palm at Playa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 454 out of 1006 reviews
Rating 8 - Good. 243 out of 1006 reviews
Rating 6 - Okay. 146 out of 1006 reviews
Rating 4 - Poor. 76 out of 1006 reviews
Rating 2 - Terrible. 87 out of 1006 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Junior

Stayed 2 nights in Jan 2025

2/10 Terrible

luisa

Stayed 2 nights in Jan 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the king suite, living room and kitchenette with a big balcony. The Palm was exactly what we wanted. Close to everything. If you don’t like noise being kitty corner to 5th Ave strip there are a few places with loud music close by, we still didn’t find it bothersome. The staff was friendly and very helpful. We had a wonderful experience!
Stayed 9 nights in Dec 2024

2/10 Terrible

Sean van

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel. Pounding music till late in the morning, front desk staff were terrible, bed only had a sheet, water temp in shower was cold, a 2 star at best, but more like a 1 star.
Stayed 2 nights in Jan 2025

2/10 Terrible

Pedro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very outdated. Is not a 4 star hotel. Pictures don’t look nothing like in this site. The rooms smell like mold very bad. They lies about the way it looks and they refuse to cancel my reservation that I made prior. They keep all of my money and we did not end up staying in this filthy place. We walked right out after checking out the room. SHAME ON THEM AND EXPEDIA !! For stealing my money. Not even my bank could have do anything about to dispute the charges.

8/10 Good

juan

Travelled with family
Liked: Room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Rex

Stayed 1 night in Jan 2025

2/10 Terrible

Andrew, coquitlam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2025

4/10 Poor

Heron

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Armando

Disliked: Staff & service
We didn't like the loud music of surrounding Area.,and musty smell.
Stayed 5 nights in Jan 2025

10/10 Excellent

leydelvis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lo único q faltaría un poco más de toallas y sábanas de taparse . Pero todo lo demás 10 punto
Stayed 3 nights in Dec 2024

2/10 Terrible

Daneesha

Disliked: Cleanliness, property conditions & facilities
I found bugs in my bed, under the covers. I was told the room would be cleaned properly with a replacement of sheets. When I went back to my room after spending the day outside as I couldn’t stand to be in the room I check under the made up bed to find that nothing was changed out, same sheets. I couldn’t stay there another night so I reached out to Expedia and let them know the situation. They tried to reach out to the front desk for almost a week to get a response and no one answered the phone. Expedia also didn’t want to reach out to the parent company of the palm which I believe was Kaia hotels to let them know of this extremely disappointing experience and that the palm is failing to provide a sanitary room for guests. I left the hotel after the first night and booked somewhere else. The palm refused to refund the other nights that I didn’t stay due to their lack of proper cleaning of the room and not having a different room available to move to. The pros of the place, its centrally located, it has a roof you can sit in the sun and a small rooftop pool. The rooms are large and the air on works. The cons, everything else, slow elevators, door keys that constantly stop working ( I saw many guests come down to complain about this), the smell of mildew throughout the property. All in all I’d only recommend this place to my worst enemy if I’d want to ruin their vacation.
Stayed 3 nights in Dec 2024

2/10 Terrible

Grace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever stayed in. This is why: 1. You will have no hot water. The shower has hot water two minutes then cold as ice. 2. The place is dirty. The sheets that were once white are now gray or yellowish. The floor is disgusting and they literally have me used towels! Couldn’t be filthier if they tried. 3. The service is non existent. Not even Expedia could get a hold of these people. There is a 18 year old for the whole hotel at night and a mean lady during the day. They don’t have any cleaning staff. 4. The condition of the common areas is terrible. The floor is all chipped, the swimming pool full of yellow areas. What you see in the pictures is from a decade ago and they haven’t painted or maintained the place since. It is simply falling apart. 5. The pillows in the swimming pool area are literally broken. 6. Expect zero from staff or hotel. 7. Lack of security - the place to leave your bags is a room that smells like urine and it is leave at your own risk. They won’t give you a ticket or have someone that could help. 8. Outside the hotel is all party and in the morning there are passed out drunks sleeping by the entrance. Really look for another place if you can.

2/10 Terrible

Sameer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run down. The pool had dead flies and asked the lady to get it clean. Deluxe room says pull out sofa. Front lady said that the description on Expedia not correct. Guy at night speaks no English. Lot of issues in room lights, phone, safe. He said he would come in 10 minutes via interpreter but never showed up. Asked him why next day he laughed at me. Location is best part of hotel. It is depressing place so we mostly stayed out of the room. The lady said no beach towels in am and asked her to get some normal towers from cleaning staff but no response or effort to make it happen. We asked for more pillows and blankets they did not have any or gave us any next days. You get 2 welcome drinks but guy upstairs had stipulations on type of drinks count.
Stayed 5 nights in Dec 2024

8/10 Good

maria

Stayed 6 nights in Dec 2024

8/10 Good

Rachel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Decent stay, sheets could use replacing otherwise our room was clean! Rooms were cleaned every day! Staff was friendly
Stayed 7 nights in Dec 2024

2/10 Terrible

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible overall
Stayed 5 nights in Dec 2024

2/10 Terrible

Latoya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like sewage ( water smells) bedding smells. No blankets. Ac did not work properly. Check in took hours.
Stayed 6 nights in Dec 2024

4/10 Poor

Marcos

Disliked: Property conditions & facilities

Hotel needs improvements.

We stayed for over a week. First room given was horrible and too noisy. After changing it was better. Breakfast very simple and with no variety. Last 2 days the drain in the bathroom was very stinky. Poor maintenance as the shower leaked every time we used it. For sure not coming back.
Stayed 9 nights in Dec 2024

2/10 Terrible

Joey

Disliked: Cleanliness, amenities, property conditions & facilities
Property is very poorly maintained. Our room was filthy and below the standard of other hotels. My partner and I have stayed in plenty of hotels and this was the worst. The floors were dirty, there was mold and mildew throughout the room. The mirrors were unwashed, the curtains and bed sheet was stained, the toilet did not flush properly, and the sink sprayed water. Additionally the bed did not have a blanket, just a sheet and the shower shelf was broken (just hanging off the wall)
Stayed 1 night in Dec 2024

8/10 Good

Richard

Stayed 6 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable w huge living room. Close to everything
Stayed 2 nights in Dec 2024

10/10 Excellent

Xavier

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.
Stayed 7 nights in Dec 2024

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 3 nights in Dec 2024

2/10 Terrible

Ronak

Stayed 2 nights in Dec 2024