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The Palm at Playa

4.0 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Photo gallery for The Palm at Playa

Rooftop terrace
Rooftop terrace
Down duvets, in-room safe, individually furnished, blackout curtains
Lobby
Garden

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
The current price is AU$169
includes taxes & fees
27 Feb - 28 Feb

Explore the area

View map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(27 reviews)

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft

Loft

Loft

7.6 out of 10
Good
(14 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

7.8 out of 10
Good
(28 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Furnished balcony
Individually furnished
Air conditioning
Smart TV
Day bed
Blackout curtains
Ceiling fan
Down duvet
  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Double Room

Highlights

Furnished balcony
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Separate bedroom
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Down duvets, in-room safe, individually furnished, blackout curtains

Family Room

Highlights

Furnished balcony
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Separate bedroom
  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the area

Playa del Carmen

The Palm at Playa puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool, a poolside bar and a bar/lounge. .Rooftop serves local cuisine and is open for breakfast. Enjoy the Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas, a rooftop terrace and a 24-hour front desk. Local cuisine breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also the convenience of an area shuttle. .Attractions within a 10-minute walk of this 4-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Playacar Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Hotel with a rooftop terrace, steps from Quinta Avenida
The Palm at Playa offers its guests an outdoor pool and Access to hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.

Property Registration Number 008-007-004904/2025

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Palm at Playa?

The Palm at Playa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palm at Playa?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at The Palm at Playa on 27 Feb 2026 start from AU$164.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Palm at Playa?

Yep, The Palm at Playa is a short 6-minute walk from Playa del Carmen Main Beach.

Does The Palm at Playa have a pool?

Yep, and guests love it! The Palm at Playa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 9:00 PM.

What makes The Palm at Playa a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Palm at Playa.

Does The Palm at Playa serve breakfast?

Sure does, local cuisine breakfast is served weekdays from 7:00 AM to 11:00 AM and on weekends between 7:00 AM and noon.

Is there a free airport shuttle available at The Palm at Playa?

No, The Palm at Playa does not offer an airport shuttle service.

What time are check-in & check-out at The Palm at Playa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Palm at Playa?

No, pets are not allowed.

The Palm at Playa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 459 out of 1026 reviews
Rating 8 - Good. 252 out of 1026 reviews
Rating 6 - Okay. 152 out of 1026 reviews
Rating 4 - Poor. 77 out of 1026 reviews
Rating 2 - Terrible. 86 out of 1026 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros: Excellent location to town and beach. Room was spacious and clean. Full kitchen with all you need to cook meals. Cons: our 10% off food was not honored, nor were our 2 free drinks that were included in our package. Some of the food at Breakfast were ice cold upon arrival. No lounge chairs at the pool..only 3 beds in the pool. Front desk did not communicate anything about the hotel, where to find things, amenities…had to ask for hairdryer and found out you need to put a deposit down. Not a big deal but could have been told up front instead of going back and forth from room to front desk.
Stayed 5 nights in Nov 2025

6/10 Okay

Henry

Stayed 1 night in Nov 2025

2/10 Terrible

Kevin

Water was hot for 2 min
Stayed 1 night in Nov 2025

4/10 Poor

Antonio

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Los muebles del cuarto olian mal la yave del laba manos estaba mal
Stayed 4 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness
Very clean and spacious
Stayed 2 nights in Oct 2025

2/10 Terrible

jonathon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is nothing like the photos,run down ,needs alot of tlc.
Stayed 3 nights in Oct 2025

8/10 Good

Caroline

Stayed 2 nights in Sep 2025

10/10 Excellent

Victor hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

kingsley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super limpio, personal atento y buena vibra, apto para ir en pareja o en familia. Recomendable para estar relax y cerquita de la 5ta avenida. 🏪 Super clean, attentive staff and good vibes, suitable for going as a couple or as a family. Recommended to be relaxing and close to 5th Avenue. 🏪
Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was closed early. Did not get to enjoy anything but the room.
Stayed 1 night in Oct 2025

10/10 Excellent

Leticia

Stayed 1 night in Oct 2025

10/10 Excellent

Leticia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and amenities were great! only thing was its so loud at night (parties in the area)
Stayed 1 night in Oct 2025

8/10 Good

Uriel

Stayed 1 night in Oct 2025

8/10 Good

Marius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeremy, HUDSON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax
Stayed 1 night in Sep 2025

8/10 Good

Adriana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach, great eats, and entertainment. We were able to park our car rental in their lot and that was really convenient to access. The only thing the rooftop bar is a separate entity and there was slight miscommunication but they were able to rectify it without a problem.
Stayed 2 nights in Sep 2025

6/10 Okay

Pedro H

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Jeanelle

Travelled with family
Disliked: Amenities, property conditions & facilities
No air conditioner
Stayed 1 night in Aug 2025

2/10 Terrible

Neulin

Stayed 1 night in Aug 2025

6/10 Okay

Elsa, Hollywood

Disliked: Staff & service
I think they have to work in Better cleaning especially in the room, some cool air in the lobby and waiting area the shampoo,body wash and conditioner has all the same things
Stayed 4 nights in Aug 2025

4/10 Poor

miriam, raeford

Travelled with family
Liked: Staff & service
Disliked: Amenities
Not everything that they offered is available, they list it so you will book it and when you arrive they tell you they don’t have it.
Stayed 7 nights in Aug 2025

8/10 Good

Ana

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Stayed 4 nights in Aug 2025

10/10 Excellent

Gindra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien! Muy cómodo, quizás algún edredón por el A/A
Stayed 6 nights in Aug 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025