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Hotel Kavia 5th Avenida

Property class: 3.5

Photo gallery for Hotel Kavia 5th Avenida

Indoor pool, outdoor pool, pool umbrellas, pool loungers
Desk, blackout curtains, free WiFi, bed sheets
Reception
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Twin Room

Desk, blackout curtains, free WiFi, bed sheets

Deluxe Twin Room

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe King Room

Desk, blackout curtains, free WiFi, bed sheets

Deluxe King Room

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

Hotel Kavia 5th Avenida puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this boutique hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Additionally, you'll find free Wi-Fi in public areas, a rooftop terrace and a 24-hour front desk. There's also the convenience of car rentals on site. .Attractions within a 20-minute walk of this 3.5-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Central Square - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪McCarthy's Irish Pub - ‬2 min walk
  • ‪La Vagabunda - ‬3 min walk

About this property

Hotel Kavia 5th Avenida

Hotel Kavia 5th Avenida offers its guests an indoor pool and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the boutique Hotel Kavia 5th Avenida.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 3 levels
  • Built in 2009
  • Terrace on the roof
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Kavia 5th Avenida offers 63 air-conditioned accommodations with free toiletries and a ceiling fan. 42-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: USD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reina Roja
Reina Roja Hotel
Reina Roja Hotel Playa del Carmen
Reina Roja Playa del Carmen
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

What is the cancellation policy at Hotel Kavia 5th Avenida?

Hotel Kavia 5th Avenida offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Kavia 5th Avenida?

Yep, Hotel Kavia 5th Avenida is a short 7-minute walk from Playa del Carmen Main Beach.

Does Hotel Kavia 5th Avenida have a pool?

Hotel Kavia 5th Avenida has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Hotel Kavia 5th Avenida a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Kavia 5th Avenida.

Is there a free airport shuttle available at Hotel Kavia 5th Avenida?

No, Hotel Kavia 5th Avenida does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Kavia 5th Avenida?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Kavia 5th Avenida?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Kavia 5th Avenida?

No, only service animals are allowed.

Hotel Kavia 5th Avenida Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 355 out of 991 reviews
Rating 8 - Good. 320 out of 991 reviews
Rating 6 - Okay. 152 out of 991 reviews
Rating 4 - Poor. 74 out of 991 reviews
Rating 2 - Terrible. 90 out of 991 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Hotel was very clean. Very walkable to restaurants, shopping and the beach.
Stayed 7 nights in Jan 2024
Verified review

8/10 Good

Marla Mae

Liked: Staff & service, property conditions & facilities
I liked so close to tour meeting places so close to beach 7 11 1 minute walk extra friendly staff
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Cool atmosphere for adults. Quiet and safe.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great area. Faith avenue is right around the corner. Lots of restaurants and shops walked by distance. Very clean and big bed.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Justine Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a little Gem, just tucked up a side street but close to everything. Pool on rooftop was great, room had everything we needed and beds were comfortable. A quiet hotel for those who want a relaxing stay. I would definitely go back.
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

watson

Liked: Cleanliness, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in May 2025
Verified review

2/10 Terrible

Felipe

Disliked: Cleanliness, property conditions & facilities, communication
Horrible place but the staff was friendly
Stayed 1 night in May 2023
Verified review

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was cleaned most days of the 5 day stay. Breakfast buffet was good - we stayed for 5 days and it was the same food every day. Had cash stolen and hotel only refunded 50 percent.
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently changed to Kavia. Service was good.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

George Dennis

Disliked: Amenities, property conditions & facilities
Not a bautique hotel.
Stayed 8 nights in Nov 2023
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice hotel in Playa Del Carmen. Staff is very friendly. Natalia was great. She helped with everything we needed. Room is unique, sexy and comfortable. Rooftop is such a vibe! Loved the Open Bar on beers. Close to 5th Ave which is close to everything.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Jesus Ramirez

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Yevhen

Good
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Gabriel

Disliked: Cleanliness, property conditions & facilities, communication
If you like to be sweaty in your room smelling like wet towels then this is the place for you. Make sure you don’t get set up for a kidnap. Enjoy your vacation
Stayed 5 nights in Jul 2022
Verified review

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No thank you.

This is a motel at best. It should be rated above a 1 star. Needs to be rebuilt from the ground up.
Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Fernando Brogan

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and the roof top closed plus bar closed
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in construction don have pool and is dirty
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This place is kind of horrible they wanna charge extra for everything including inviting someone over to you room . Cleaning could be so much better
Stayed 4 nights in Jun 2022
Verified review

6/10 Okay

Adril

Liked: Cleanliness
Disliked: Amenities
Location is the perk of hotel but it is in dire need of renovation. Did not have working lighting in restroom and no water pressure.
Verified review

6/10 Okay

rachelle

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve stayed at this property a few times they only give you a sheet on the bed as a blanket. The pillows are horrible. The rooftop pool was closed and found two cockroaches.This property is going downhill from the first time I stayed
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Jay

Liked: Amenities
The cleaning staff makes too much noise from very early on, it's the second time this has happened to me in that hotel.
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Brian D

Disliked: Room comfort, communication

HORRIBLE HOTEL

Do NOT book at this hotel. It is under-staffed, not prepared for customer reservations and extremely unprofessional. More importantly, unless you plan not to sleep until 2am every night then you will not get any rest at this hotel.
Stayed 4 nights in Jan 2023
Verified review

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2024