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Hotel Ambra

Property class: 2.5

Photo gallery for Hotel Ambra

A modern living room with a glass coffee table, two sofas, and a large tropical mural on the wall.
A hotel room with two beds, a desk, and a window with a view of the sky.
Reception
A swimming pool with a tiled edge, surrounded by a low wall and palm trees. There are chairs and a table on the patio area.
A modern lobby with a vibrant mural, a seating area with wicker furniture, and a staircase leading to an elevator.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Housekeeping
The current price is AU$56
includes taxes & fees
28 Aug - 29 Aug

Explore the area

View map
Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, QROO, 77712
  • Place, Centro Maya Shopping Center
    ‪3 min walk‬
  • Place, Xaman Ha Aviary
    ‪4 min drive‬
  • Place, Playacar Golf Club
    ‪8 min drive‬

Room options

View all photos for Deluxe Double Room

A bedroom with a bed, a desk, a chair, a TV, and an air conditioning unit.

Deluxe Double Room

8.8 out of 10
Excellent
(15 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A neatly made bed with white and red bedding, a dark headboard, and a window with blinds.

Deluxe Room

8.6 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Room

A hotel room with a bed, a bathroom with a shower, and a kitchenette.

Junior Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Playa del Carmen

At Hotel Ambra you'll be 2.8 km (1.7 mi) from Quinta Avenida and 3.1 km (1.9 mi) from Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include laundry facilities, a terrace and a garden. Cooked-to-order breakfast is available daily between 7:30 AM and 11:30 AM. .Attractions within a 10-minute drive of this Ejidal hotel include Xplor Theme Park and Ferry to Cozumel.

What's nearby

  • Centro Maya Shopping Center - 3 min walk - 0.3 km
  • Plaza Paraiso - 3 min drive - 2.8 km
  • Paseo del Carmen - 4 min drive - 3.2 km
  • Xaman Ha Aviary - 4 min drive - 3.2 km
  • Playacar Golf Club - 8 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • McDonald's
  • ‪Starbucks - ‬7 min walk
  • ‪La brioche - ‬4 min drive
  • ‪Vips - ‬5 min walk
  • ‪Maria Bonita - ‬20 min walk

About this property

Hotel Ambra

As a guest of Hotel Ambra, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Ambra also features a garden, a picnic area, and concierge services.

This Playa del Carmen hotel is smoke free.

  • 39 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
Hotel Ambra offers 39 accommodations with air conditioning. 50-inch LED televisions come with satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Junior Studio Suite
WIN DAY Playa - Hotel Express
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  • Pool
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
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The price is AU$51
includes taxes & fees
13 Sept - 14 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels
  • Netflix

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 200 for adults and from MXN 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 008-007-004902/2025

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Ambra?

Hotel Ambra offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ambra?

As of 16 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Ambra on 28 Aug 2026 start from AU$56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Ambra?

The closest beach to Hotel Ambra is Playa del Carmen Main Beach (3 km).

Does Hotel Ambra have a pool?

Hotel Ambra has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

Does Hotel Ambra serve breakfast?

Sure does, cooked-to-order breakfast is offered daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Ambra?

No, Hotel Ambra does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Ambra?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Ambra?

No, only service animals are allowed.

Hotel Ambra Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 260 out of 433 reviews
Rating 8 - Good. 105 out of 433 reviews
Rating 6 - Okay. 41 out of 433 reviews
Rating 4 - Poor. 15 out of 433 reviews
Rating 2 - Terrible. 12 out of 433 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and location. Friendly staff.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Would certainly stay there again
Stayed 5 nights in Nov 2022
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quaint hotel was well worth the money.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Good hotel
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

Sybia S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome no frill accommodations

Great stay!! Straight to the point and all the staff were friendly.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Mokhtar

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean the staff was very friendly and Carlos at the front desk was very nice. I highly recommend this Hotel.
Stayed 7 nights in Mar 2023
Verified review

10/10 Excellent

HUGO ALFONSO CARMONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Edgar Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Edgar Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Edgar Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !!
Stayed 12 nights in Jul 2022
Verified review

8/10 Good

ALEX

Liked: Staff & service
Good service
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Jesus

Liked: Cleanliness, staff & service
This hotel is not really for tourists. If you just want a nice clean place to stay for a night or two and you have your own transportation to get to the local attractions you will be satisfied. We reserved a room with a kitchenette but it was not useful because there are no plates, utensils or pots and pans, so there is no way to cook unless you know this ahead of time. The little pool is nice with a few deck chairs around for relaxing.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Semah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

9/10 service

We had an amazing 3-nights stay here, the location is very close to a lot of places. The place is nice, simple, and clean, especially for its price. The staffs has been super friendly as well, they provided all we need you just got to ask, they also showed us a close local food place which we really loved! Will definitely book with them again!
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Soriana across the street, oxxo next door. Clean room and good a/c. The only bad thing is that the parking.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Good property. Only about a 10 minute drive from the city centre but 40 min walk, So either be prepared to get at least 10,000 steps everyday or take out extra pesos to catch taxis. Right across the street from centro maya(strip mall) and there’s an otto right down the street (2min walk). Never felt unsafe walking alone at night.
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities

Does the Job!

We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, incredibly clean and wonderful staff. Bare bones hotel but there is a cafecito one block away for breakfast and a shopping mall across the street. You are about a 10 minute drive to the beach and 5th Avenue. Can't beat the price. There is a small pool and parking in the front and rear of the building.
Stayed 5 nights in Jul 2022
Verified review

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities
Service
Stayed 1 night in Oct 2024
Verified review

8/10 Good

roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms View to the streets are very noisy. Other than that location and property very nice
Stayed 2 nights in Jun 2023
Verified review

2/10 Terrible

Chrystal

Disliked: Cleanliness, amenities, property conditions & facilities
I had to leave early because the night clerk was agressive. He accosted me and said I did not pay the day before when I was going for coffee at 0700. The truth was dayshift did not record my cash payment, he also did not tell the truth. It took two hours to sort out. I was there on a business trip for two more weeks and checked out. Ive stayed at this hotel several times before. I will never be back. The nightshift worker is atrocious.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Javier Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Boris

It would just be nice if the guest didn't have to ask the staff for 2 days to get the dishes to the kitchen. Especially if you book a room with a kitchen, which you need for a diet. Everything else was ok.
Stayed 10 nights in Feb 2024
Verified review

8/10 Good

Noam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic, very clean. Charmless.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Personal servicial
Stayed 1 night in Jul 2023

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