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Excel Sense Playacar Boutique Hotel

3.5 star property

Photo gallery for Excel Sense Playacar Boutique Hotel

Outdoor pool
Outdoor pool
Luxury Suite, 1 Bedroom
Porch
Interior entrance

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View map
Paseo Xaman Ha Manzana 16 Lote 16, Plaza Maya Pakal, Playa Car Fase 2, Playa del Carmen, QROO, 77717
  • Place, Playacar Golf Club
    ‪16 min walk‬
  • Place, Quinta Avenida
    ‪19 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪4 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Garden view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Luxury Suite, 1 Bedroom

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Studio, Multiple Beds, Private Bathroom

Executive Studio, Multiple Beds, Private Bathroom

Executive Studio, Multiple Beds, Private Bathroom

  • Garden view
  • 36 sq m
  • Sleeps 4
  • 4 Single Bunk Beds
  • Free Wi-Fi

View all photos for Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Family Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 6
  • 6 Single Bunk Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

At Excel Sense Playacar Boutique Hotel you'll be within a 20-minute stroll of popular places like Quinta Avenida and Playacar Golf Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .This smoke-free hotel offers free WiFi in public areas, a rooftop terrace and concierge services. Added amenities include a children's swimming pool and laundry facilities. There's also free parking nearby, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 3.5-property class Playacar hotel, attractions include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Xaman Ha Aviary - 16 min walk - 1.4 km
  • Playacar Golf Club - 16 min walk - 1.4 km
  • Playacar Beach - 19 min walk - 1.6 km
  • Quinta Avenida - 19 min walk - 1.6 km
  • Playa del Carmen Main Beach - 4 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Don Rafael - ‬5 min drive
  • ‪La brioche - ‬1 min walk
  • ‪Il Portico - ‬4 min drive
  • ‪The Admiral - ‬9 min walk
  • ‪Bar Pappos - ‬5 min drive

About this property

Excel Sense Playacar Boutique Hotel

There's a restaurant on site. Public spaces have free WiFi. Excel Sense Playacar Boutique Hotel offers its guests an outdoor pool and a children's pool. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, barbecue grills, and tour/ticket assistance are also featured at Excel Sense Playacar Boutique Hotel. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 13 guestrooms or units
  • Terrace on the roof
  • Towels for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • 1 conference room
  • Dining venue
Excel Sense Playacar Boutique Hotel offers 13 air-conditioned accommodations with a safe and an iron/ironing board. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2000 per vehicle (one way)
  • Rollaway bed fee: MXN 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard.

Property is also known as

Blue Bay Grand Esmeralda Mayan Riviera
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Grand Esmeralda
Blue Bay Grand Esmerelda
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Bluebay Grand Esmeralda Hotel
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Frequently asked questions

Is parking available at Excel Sense Playacar Boutique Hotel?

Yep, Excel Sense Playacar Boutique Hotel has a free self car park.

Are there any beaches close to Excel Sense Playacar Boutique Hotel?

The closest beach to Excel Sense Playacar Boutique Hotel is Playa del Carmen Main Beach (2.2 km).

Does Excel Sense Playacar Boutique Hotel have a pool?

Excel Sense Playacar Boutique Hotel has an outdoor pool and a kids' pool.

What makes Excel Sense Playacar Boutique Hotel a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Excel Sense Playacar Boutique Hotel.

Is there a free airport shuttle available at Excel Sense Playacar Boutique Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excel Sense Playacar Boutique Hotel?

Yep, you can grab a meal at Excel Sense Playacar Boutique Hotel's onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Excel Sense Playacar Boutique Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Excel Sense Playacar Boutique Hotel?

No, pets are not allowed.

Is there a golf course on site at Excel Sense Playacar Boutique Hotel?

There is a golf course next to Excel Sense Playacar Boutique Hotel.

Excel Sense Playacar Boutique Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 117 reviews
Rating 8 - Good. 38 out of 117 reviews
Rating 6 - Okay. 25 out of 117 reviews
Rating 4 - Poor. 13 out of 117 reviews
Rating 2 - Terrible. 13 out of 117 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente relación precio calidad. Solo estaría bien e dentro del mismo hotel tuvieran servicio de alimentos. Jaja bueno nuestra habitación tenía cocina pero no queríamos cocinar.
Stayed 5 nights in Nov 2018
Verified

2/10 Terrible

CElia

Disliked: Cleanliness, staff & service, property conditions & facilities
No respetaron la reservación y muy mal trato del recepcionista
Stayed 3 nights in Mar 2019
Verified

2/10 Terrible

javier omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malo atención.

Me cancelaron la reserva, esperar a que ni me. Cobren
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
It was not as they showed in pictures, the room I booked was not the one I booked through Expedia
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were exceptionally gracious and helpful. The hotel is a lovely, well maintained building. The rooms aren’t fancy but they are clean and comfortable.
Stayed 1 night in Feb 2019
Verified

6/10 Okay

Leo

Liked: Cleanliness, staff & service, room comfort

Hodnocení

Služby hotelu výborné,jediné co nám vadilo hluk z ulice a restaurace přímo pod ložnicí.
Stayed 12 nights in Feb 2019
Verified

6/10 Okay

Verified traveller

Buena ubicacion, estacionamiento no siempre disponible, viejo en general, cama comoda, huele a humedad, aire acondicionado muy ruidoso.
Stayed 4 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, spacious rooms. The staff was very friendly. The onsite restaurants were exceptional. There was a rooftop pool no one used but us.
Stayed 3 nights in Jan 2019
Verified

2/10 Terrible

Ed

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty all over the place. Broken light bulbs. Dusty doors. Beds are made of nailed pieces of cheap wood put together. Not even a chair in the room. Stained bed sheets with hairs. Rude personnel. Run away from this place.
Stayed 6 nights in Dec 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty towels, noisy aircon, no hot water

Dirty towels, noisy aircon, no hot water
Stayed 6 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
No está cerca de la playa el hotel es algo viejo y hace mucho ruido
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel agradable, excelente relación precio/calidad. El único inconveniente es que no hay mucho lugar de estacionamiento y eso puede ser complicado
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy céntrico, en una zona súper segura, muy tranquilo
Stayed 4 nights in Nov 2018
Verified

8/10 Good

WILLIAM TELL MARENCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa del Carmen de Paso

Importante mencionar la responsabilidad del dueño de este hotel con sus clientes. El hotel tenía problemas de electricidad y fuimos fuimos transferidos al "KLR The City Condos By Sercotel" fue un cambio inesperado bajo otras condiciones pero funcionales y cómodas.
Stayed 4 nights in Nov 2018
Verified

10/10 Excellent

Carloz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicacion. Seguro y accesible para la familia
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Christian

Liked: Property conditions & facilities, room comfort
Lugar muy seguro, las camas muy comodas, en general todo muy bien, nada mas la limpieza quedaba un poco a deber, en especial con los hornos de microondas, pero en general muy recomendable, volveremos pronto.
Stayed 6 nights in Nov 2018
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una grata sorpresa

La verdad este hotel nos sorprendió gratamente el área es muy tranquila rodeada de naturaleza y casas de vacaciones está relativamente cerca de la playa y de la 5ta avenida La habitación era cómoda y tenía todo lo necesario hasta tina de baño A escasos metros hay 3 restaurantes y un Oxxo así q si de ultima hora ocupas algo o quieres comprar una bebida es muy fácil hacerlo La terraza es fantástica para descansar y estar un poco en la alberca Lo recomiendo ampliamente
Stayed 10 nights in Sep 2018
Verified

6/10 Okay

Mariana

Liked: Room comfort
Disliked: Cleanliness, staff & service

Nada

El hotel se que es muy barato, sin embargo, uno llega y nadie se preocupa en ningún momento por la estancia. Pasaban dias sin que se limpiara ni la terraza (la cual estaba llena de cucarachas por la misma suciedad) ni el lugar de las bancas de la entrada, todo lleno de basura y colillas. El aseo al cuarto era mínimo, claramente no se barria ni trapeaba diariamente. Las toallas me dijeron que las cambiaban un dia si y uno no, no lo hicieron. La bienvenida al hotel es sin el más minimo interés en uno, sólo saludan, piden la credencial y le leen a uno las reglas como si fuera uno a entrar a una clinica de seguro. No fue buena la atención y menos la limpieza, a mi me encanta por las noches leer al aire libre, cosa que no pudo ser por la suciedad y las cucarachas. Recomiendo pongan un poco mas de atención a esos detalles. La foto que sale en la publicidad se ve muy bonita cuando para nada lo es. Gracias
Stayed 5 nights in Aug 2018
Verified

10/10 Excellent

Frida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bonito y tranquilo

Es cómodo, cuenta con todos los servicios, tranquilo y sin ruido, limpio, buen precio, cercano a la playa (playacar), muelle ferry y centro comercial, personal amable
Stayed 4 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable

Muy cómodo, habitación amplia, limpia, muy seguro, familiar, tiene piscina y clases de yoga
Stayed 3 nights in Aug 2018
Verified

2/10 Terrible

Aldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was very dirty dirty sheets dirty towels no air conditioning dirty water in the pool
Stayed 5 nights in Aug 2018
Verified

4/10 Poor

manuel adhiel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos entregaron el cuarto con la cama sucia se veia q no la limpiaron cuando saluo el nterior huesped con sabanas regadas y el baño con los jabones utilizados , la puerta de entrada no se le podia poner seguro por dentro , las recamareras entraron. La habitacion estando nosotros durmiendo
Stayed 1 night in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in playacar, which means security sunce all access to playacar have security gates
Stayed 1 night in Aug 2018
Verified

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar, puede uno regresar con confianza
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, I liked the small pool for my children he is 5 years old and my Daugther is 8 years old perfect for them because they don’t know how to swing
Stayed 7 nights in Jun 2018