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Rosewood Phuket

Photo gallery for Rosewood Phuket

A beach with clear turquoise water, sandy shore, and a forested hill in the background.
Creator video
A modern house with a rooftop garden, a swimming pool, and a well-maintained garden.
A modern hotel room with a large bed, a sofa, a coffee table, and a TV. The room has a large window with a view of the sea and trees.
A pool area with lounge chairs and umbrellas, surrounded by palm trees and a view of the ocean.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$1,552
includes taxes & fees
26 Aug - 27 Aug

Explore the area

View map
88/28 Muen-Ngern Road, Tri-Trang Beach, Patong, Phuket, 83150
  • Place, Tri Trang Beach
    ‪3 min walk‬
  • Place, Merlin Beach
    ‪7 min walk‬
  • Place, Paradise Beach
    ‪2 min drive‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪59 min drive‬

Room options

View all photos for Lagoon Pool Pavilion King

A modern living room with a sofa, coffee table, and a dining table with chairs. There is a television mounted on the wall, and a large window offering a view of the outdoors.

Lagoon Pool Pavilion King

  • Partial ocean view
  • 146 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Beachfront Pool Villa King

A modern living room with a sofa, coffee table, and dining area. Large windows offer a view of the outdoors.

Beachfront Pool Villa King

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 326 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Partial Ocean View Pool Villa King

A modern kitchen with a marble countertop, a built-in sink, and a dining area with a pool view.

Partial Ocean View Pool Villa King

  • Partial ocean view
  • 211 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Partial Ocean View Pool Pavilion Two-Bedrooms

A modern outdoor pool area with a lounge chair, a table, and an umbrella.

Partial Ocean View Pool Pavilion Two-Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 253 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for The Beach House

A modern house with a swimming pool, glass-enclosed rooms, and outdoor seating.

The Beach House

  • Partial ocean view
  • 796 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for The Ocean House

A modern house with a rooftop garden, a swimming pool, and a well-maintained garden.

The Ocean House

  • Partial ocean view
  • 796 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Beachfront Pool Villa - Two Twins

A modern living room with a sofa, coffee table, and dining area. Large windows offer a view of the outdoors.

Beachfront Pool Villa - Two Twins

  • Partial ocean view
  • 326 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Partial Ocean View Pool Pavilion King

A modern living room with a sofa, armchairs, a coffee table, and a TV. There is a large window with a view of the outdoors.

Partial Ocean View Pool Pavilion King

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Partial Ocean View Pool Pavilion - Two Twins

A modern hotel room with a large bed, a seating area with a table and chairs, a flat-screen TV mounted on the wall, and a balcony with a view of greenery and mountains.

Partial Ocean View Pool Pavilion - Two Twins

  • Partial ocean view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Garden Pool Pavilion King

A modern outdoor seating area with a view of lush greenery and a pool.

Garden Pool Pavilion King

  • Garden view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Garden Pool Pavilion - Two Twins

A modern outdoor seating area with a view of lush greenery and a pool.

Garden Pool Pavilion - Two Twins

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Two Bedrooms Pavilion with Partial Ocean View Pool

Frette Italian sheets, free minibar items, in-room safe, free WiFi

Two Bedrooms Pavilion with Partial Ocean View Pool

  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Lagoon Pool Pavilion King

Frette Italian sheets, free minibar items, in-room safe, free WiFi

Lagoon Pool Pavilion King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Beachfront Pool Villa – Two Twins

Frette Italian sheets, free minibar items, in-room safe, free WiFi

Beachfront Pool Villa – Two Twins

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Mövenpick Myth Hotel Patong Phuket

Patong
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
9.0 out of 10, Wonderful, 410 reviews
The price is AU$177
includes taxes & fees
7 Sept - 8 Sept
Mövenpick Myth Hotel Patong Phuket

About the area

Patong

A luxury stay in Patong awaits you at Rosewood Phuket, a recipient of the prestigious Conde Nast Gold List award in 2020. You'll be 0.7 km (0.5 mi) from Tri Trang Beach and 2.6 km (1.6 mi) from Patong Beach. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages and Thai massages along with body wraps, body scrubs and aromatherapy. The restaurant, Ta Khai, serves Thai cuisine and is open for dinner. Mai is the hotel's own bar. Enjoy the free kids' club, 24-hour gym, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a free manager's reception and free use of bicycles. Free cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .With a stay at this 5-property class Patong hotel, you'll be 4.1 km (2.6 mi) from Jungceylon Shopping Center and 4.8 km (3 mi) from Bangla Boxing Stadium.

What's nearby

  • Tri Trang Beach - 3 min walk - 0.3 km
  • Merlin Beach - 7 min walk - 0.6 km
  • Paradise Beach - 2 min drive - 1.2 km
  • Patong Beach - 6 min drive - 3.1 km
  • Jungceylon Shopping Center - 8 min drive - 4.3 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 64 min drive

Restaurants

  • ‪Samutr Bar - ‬6 min drive
  • ‪Kinaree Restaurant - ‬6 min drive
  • ‪Amari Clubhouse Lounge - ‬7 min drive
  • ‪Tambu Restaurant - ‬9 min walk
  • ‪La Gritta Italian Restaurant - ‬6 min drive

About this property

Rosewood Phuket

Rosewood Phuket offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A children's pool, spa services, and a library are also featured at the luxury Rosewood Phuket. Free self parking and valet parking are available.

This 5-star Patong hotel is smoke free.

  • 71 guestrooms or units
  • 2 levels
  • 3 dining venues
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
Rosewood Phuket offers 71 air-conditioned accommodations with private pools and minibars (stocked with some free items). Rooms open to furnished patios. Beds feature Frette Italian sheets. LED televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

This Patong hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include espresso makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Rosewood Phuket is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay.

Similar properties

3 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Phuket Marriott Resort & Spa, Merlin Beach
Patong
  • Pool
  • Hot tub
  • Spa
  • All-inclusive available
4.7 out of 5, Exceptional, 1,000 reviews
The price is AU$203
includes taxes & fees
8 Sept - 9 Sept
Phuket Marriott Resort & Spa, Merlin Beach

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Free daily manager's reception

Restaurants on site

  • Mai
  • Red Sauce
  • Ta Khai
  • The Shack

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Kayaking
  • Library
  • Outdoor pool
  • Pilates classes
  • Playground
  • Water sports equipment
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Private pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • In a national park
  • On the bay
  • Pool loungers

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Thai massages

Accessibility

  • Lift

More

  • 2 floors
  • Banquet hall
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Smoking not allowed

Room amenities

Bedroom

  • Frette Italian sheets

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 48-inch LED TV
  • Private pool

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free minibar (limited items)

More

  • Air conditioning
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Late check-in fee for check-in between midnight and 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Rosewood Phuket

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee for check-in between midnight and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Rosewood Phuket Hotel Patong
Rosewood Phuket Patong

Frequently asked questions

What is the cancellation policy at Rosewood Phuket?

Rosewood Phuket offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rosewood Phuket?

As of 12 Aug 2026, prices found for a 1-night stay for 2 adults at Rosewood Phuket on 26 Aug 2026 start from AU$1,552, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rosewood Phuket?

Yep, Rosewood Phuket has a free self car park and free valet parking.

Are there any beaches close to Rosewood Phuket?

Yep, Rosewood Phuket is a short 5-minute walk from Merlin Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find water sports equipment and boat tours.

Is there a spa on site at Rosewood Phuket?

Yep, there is an onsite spa at Rosewood Phuket. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Rosewood Phuket have a pool?

Rosewood Phuket has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Rosewood Phuket?

Rosewood Phuket features a full-service spa, a health club and an outdoor pool. All guestrooms come with Frette Italian sheets, private pools and deep soaking tubs.

What makes Rosewood Phuket a romantic place to stay?

Couples spa treatments and beachfront dining, as well as private pools and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Rosewood Phuket.

Is Rosewood Phuket family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths in the guestrooms, it's no surprise that Rosewood Phuket is a hit with families.

Are there hot tubs in the rooms at Rosewood Phuket?

No, but there are deep-soaking baths and private pools in the guestrooms.

Does Rosewood Phuket serve breakfast?

Yep, complimentary cooked-to-order breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Rosewood Phuket?

No, Rosewood Phuket does not offer an airport shuttle service.

Is there a bar or restaurant at Rosewood Phuket?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Rosewood Phuket?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Rosewood Phuket?

No, pets and service animals are not allowed.

Rosewood Phuket Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 61 out of 73 reviews
Rating 8 - Good. 7 out of 73 reviews
Rating 6 - Okay. 3 out of 73 reviews
Rating 4 - Poor. 1 out of 73 reviews
Rating 2 - Terrible. 1 out of 73 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent decor in the room. Very high end. Great for small kids.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Victor

Liked: Amenities
Everything was absolute perfect!
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

suchart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb stay

Great stay, perfect food, wonderful service, top if my list.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym. I did a yoga class and a fitness class and they were both excellent. The Italian restaurant was excellent for a change from Thai food. I had the veal mayonnaise with pasta, which was top notch.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Kamelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort , great service with nicely decorated villas, spacious, clean and quiet. The staff are very kind and helpful. Recommended!
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! It was a pleasant stay we had.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Ishan

Liked: Cleanliness, staff & service, amenities
Excellent service overall
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

The setting is magical, the room was beautiful, the location is really good and all the staff were incredibly friendly.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful oasis. Highly recommend. Excellent views, amenities, spa and restaurants. Staff always go above and beyond (especially Nan in the Concierge team).
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Kerr

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible meals
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phuket, Just Book It!

Absolutely stunning hotel, amazing staff, delicious food and prime location! A big thank you to Alessandro at Front Desk for making our stay up to par with the hotel!
Stayed 8 nights in Apr 2024
Verified review

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect stay, the staff was amazing and the food was the best we had during our trip. Special mention to one of the restaurant members Bank who took excellent care of us, and the buggy staff team. Will definitely be back!
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Salar

A
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extraordinary hotel

It was one of most extraordinary stay I have ever and the cost is a little bit high but deserve it. Thank you for your amazing team and great design
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Sangyeol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

luciana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The contact with nature but at the same time all the comfort that i love.
Stayed 5 nights in Nov 2023
Verified review

6/10 Okay

Judit

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for 3 days and 2 nights and it was raining all the time.. There was any heated pool in the hotel (no the room , not the main pool ) no jacuzzi..i couldnt enjoy my stay ... there was no other activities to do. For been a luxury hotel few people of the staff didnr speak english , so sometimes didnt attemp correctly our demans. But they try to do their best.... very helpful
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフもとても気が利いていて素晴らしかったです。
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Rajai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything from staff welcoming service and property
Stayed 9 nights in Oct 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to plan a great relaxing experience with fantastic service-minded people ready to make it happen, then Rosewood Phuket should be at the top of the list. As a fairly seasoned traveller, I have stayed at many luxury resorts around the world, and I can with confidence say this is one of the best. It is not often I compose an email to the hotel, expressing how we truly enjoyed our stay at their resort, but this time I did. And it all comes down to the friendly and service-minded staff they have employed, it is their trump card, and as long as they keep them on I am certain Rosewood will be very successful. We were staying at the Ocen Front Villa 6 which was so beautiful and relaxing and the direct access to the beach is a great bonus. I can with confidence say for a 5-star hotel they live up and exceed expectations. And the super king-sized bed is a dream.
Stayed 6 nights in Aug 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort. Amazing pool area and kids club. Staff at Fitness are really good. Only thing I wasn’t overly impressed with was the spa. Staff were friendly but treatments massively overpriced and limited.
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Property was beautiful and breakfast was one of the nicest we have experienced. Service outstanding at breakfast, okay at Italian restaurant and terrible at Thai restaurant. Food served before wine, even after asking for the wine twice. Kids either screaming at Thai restaurant or playing loud movies on portable devices to keep them occupied. No staff bothered to tell the guests this was unacceptable. It happened on two separate occasions for dinner, and we just had to get out of there after the second time—so we didn’t have the dessert which was included with our set Thai dinner. The staff didn’t apologize or even send our dessert to our room; unacceptable when you are paying 8,000 Baht for dinner for two. Also, no service at the pool—had to get up and get water at the bar on multiple occasions. Then when I did, they wanted to bring it to where I was sitting—why? I’m already up-use your energy to go around and see if other guests need anything. The last breaking point was all the children at the pool. Although there is an “adults only” section, it is not. The “adults only” section is one row with families allowed to sit directly behind that row. Therefore they are screaming right behind you and splashing in the pool. Why even have an”adults only”? Have a “real one”with an entire section of chairs and pool available to “adults only”—-they certainly have the room. Not a five star resort—only In price. There are too many other nice resorts, we won’t be back!!
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and fantastic rooms. Thai restaurant is great and hotel grounds are nice
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Andy Wing Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property. We have a wonderful time. Service was the best I have ever experience in my 20 years traveling around the world. If you are looking for luxurious hotel, relaxing vacation, authentic Italian and Thai Food, this is the place!
Stayed 4 nights in Oct 2019