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Novotel Phuket Vintage Park

4.0 star property
Family-friendly hotel with full-service spa and bars/lounges

Photo gallery for Novotel Phuket Vintage Park

Exterior
Front of property - evening/night
Premium bedding, in-room safe, individually decorated, desk
Lobby
2 bars/lounges, swim-up bar, poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Spa
The current price is AU$136
includes taxes & fees
13 June - 14 June

Explore the area

Map
89 Rat U Thit 200 Pee Rd, Patong Beach, Patong, Phuket, 83150
  • Patong Beach
    ‪5 min walk‬
  • Bangla Road
    ‪9 min walk‬
  • Jungceylon Shopping Center
    ‪9 min walk‬
  • Phuket (HKT-Phuket Intl.)
    ‪40 min drive‬

Room options

Family Room, Multiple Beds

Highlights

Balcony
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, individually decorated, desk

Superior Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool Access (Pool Access)

Deluxe Room, 1 King Bed, Pool Access (Pool Access)

Deluxe Room, 1 King Bed, Pool Access (Pool Access)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Balcony
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Premium bedding, in-room safe, individually decorated, desk

Superior Room, 2 Single Beds

Highlights

Balcony
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Patong

A family-friendly stay in Patong awaits you at Novotel Phuket Vintage Park. You'll be 0.7 km (0.4 mi) from Bangla Road and 10.2 km (6.4 mi) from Andamanda Phuket. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to In Balance Spa can include Swedish massages and Thai massages along with body wraps, body scrubs and mani/pedis. The restaurant, The Square, serves international cuisine and is open for breakfast, lunch and dinner. Le Club Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the outdoor swimming pool, free kids' club, gym and kids' swimming pool. Meeting rooms and a conference centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Continental breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Patong hotel, you'll be 19.8 km (12.3 mi) from Nai Han Beach.

What's nearby

  • Patong Beach - 5 min walk - 0.5 km
  • Royal Paradise Night Market - 7 min walk - 0.6 km
  • Bangla Road - 9 min walk - 0.8 km
  • Jungceylon Shopping Center - 9 min walk - 0.8 km
  • Kalim Beach - 2 min drive - 2.3 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 55 min drive

Restaurants

  • ‪Butcher's Garden - ‬1 min walk
  • ‪Royal Palace Restaurant - ‬3 min walk
  • ‪Cappadocia Turkish Restaurant - ‬3 min walk
  • ‪ข้าวมันไก่ Briley สาขาสะพานหิน สาขาสะพานหิน - ‬2 min walk
  • ‪Samero's Icecream Paradise - ‬4 min walk

About this property

Novotel Phuket Vintage Park

Family-friendly hotel with full-service spa and bars/lounges
Novotel Phuket Vintage Park offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A children's pool, spa services, and a terrace are also featured at the family-friendly Novotel Phuket Vintage Park. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Patong hotel.

  • 303 guestrooms or units
  • 5 buildings
  • 2 bars or lounges
  • Conference rooms
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Novotel Phuket Vintage Park offers 303 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies. This individually decorated accommodation has separate sitting areas and includes single sofa beds. Beds feature premium bedding. 35-inch LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Patong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

In Balance Spa has 12 treatment rooms, including rooms for couples. Services include Swedish massages, Thai massages, facials and body wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Filipino, French, Thai

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The price is AU$141
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12 June - 13 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6 AM to 10:30 AM for a fee: THB 589 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Le Club Lounge
  • The Square
  • Velvet Pool Bar

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Pilates classes
  • Playground
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Highchair
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in hallways (91 centimetre high)
  • Lift (95 centimetre wide door)
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 35-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 20

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1425.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately THB 589 per person
  • Airport shuttle fee: THB 990 per vehicle (one-way)
  • Rollaway bed fee: THB 1425.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Phuket Vintage
Novotel Phuket Vintage Park
Novotel Phuket Vintage Park Kathu
Novotel Phuket Vintage Park Resort
Novotel Phuket Vintage Park Resort Kathu
Novotel Phuket Vintage Resort
Novotel Vintage
Novotel Vintage Phuket
Novotel Vintage Resort
Phuket Vintage Park Resort
Novotel Phuket Vintage Park Patong
Novotel Phuket Vintage Park Resort Patong
Novotel Phuket Vintage Park Hotel Patong
Novotel Phuket Vintage Park Hotel

Frequently asked questions

What is the cancellation policy at Novotel Phuket Vintage Park?

Novotel Phuket Vintage Park offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Phuket Vintage Park?

As of 9 June 2025, prices found for a 1-night stay for 2 adults at Novotel Phuket Vintage Park on 13 June 2025 start from AU$135.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Phuket Vintage Park?

Yep, Novotel Phuket Vintage Park has a free self car park. Onsite parking is limited.

Are there any beaches close to Novotel Phuket Vintage Park?

Yep, Novotel Phuket Vintage Park is a short 7-minute walk from Patong Beach. Fun beach activities include snorkelling, scuba diving and water tubing. You can also find water sports equipment and boat tours.

Is there a spa on site at Novotel Phuket Vintage Park?

Yep, In Balance Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Novotel Phuket Vintage Park have a pool?

Novotel Phuket Vintage Park has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 7:00 PM.

What luxury perks are available at Novotel Phuket Vintage Park?

Novotel Phuket Vintage Park features a full-service spa, an outdoor pool and 2 bars. All guestrooms come with premium bedding and 24-hour room service.

What makes Novotel Phuket Vintage Park a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Novotel Phuket Vintage Park.

Is Novotel Phuket Vintage Park family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs in the guestrooms, it's no surprise that Novotel Phuket Vintage Park is a hit with families.

Does Novotel Phuket Vintage Park serve breakfast?

Yeah, continental breakfast is served daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at Novotel Phuket Vintage Park?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Novotel Phuket Vintage Park?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Phuket Vintage Park?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Novotel Phuket Vintage Park?

No, only service animals are allowed.

Novotel Phuket Vintage Park Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 465 out of 1002 reviews
Rating 8 - Good. 371 out of 1002 reviews
Rating 6 - Okay. 107 out of 1002 reviews
Rating 4 - Poor. 33 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Other then check in which was late all good
Stayed 7 nights in Apr 2025

8/10 Good

HAELYUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4인가족 머물기에 적합!

큰애가 중학생이고 작은애가 초등6이라 호텔 고르는게 쉽지않았어요~ 성수기에 방두개 하려니 예산이 오버되어 고민하던중 나타난 노보텔! 수영장크고 방에 킹사이즈 침대랑 엑스트라베드가 있어서 4인이 자는데 불편함 없었습니다! 아쉬운점은 모기가 정말 많고 조식이 가짓수는 많지만 한국인들 입맛에는 안맞는 메뉴들로 구성되어 있네요
Stayed 2 nights in Feb 2025

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

2/10 Terrible

Evangelos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

They see customers as cash-cows

We were made to share a bed with one ☝️ f outer teenage daughters, despite booking a room for 4 people. The duty manager and the hotel manager did not provide an extra bed free of charge since they stated is policy and common practice to have 4 people in a king size plus single sofa bed room. We felt it was not appropriate and were disappointed to be treated as cash-cows by the management. Truly disappointing experience, never expected this from an Accor establishment and l, as an Accor member, have never experienced something like this at another property. Overall, very poor customer experience.
Stayed 2 nights in Feb 2025

10/10 Excellent

Pearlshtien

Stayed 3 nights in Feb 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2025

10/10 Excellent

junggil

Stayed 4 nights in Jan 2025

10/10 Excellent

wallace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice
Stayed 4 nights in Jan 2025

8/10 Good

Rekha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at this beautiful resort was overall good apart from the drainage stench. The staff were extremely good at trying to solve the problem, which didn’t affect our stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
very nice pool and great buffet. Service was excellent
Stayed 3 nights in Jan 2025

8/10 Good

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very adequate for what we needed and wanted. Breakfast could be much better. Fruit varieties very limited. But everything clean and delicious. Rooms dated but clean and bed comfortable. A very nice lobby and swimming pool.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
If you want the hustle and vibrancy of Phuket and still find quietness and peace in your hotel then this is perfect.
Stayed 7 nights in Dec 2024

4/10 Poor

Dipen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Ejaz M

Stayed 3 nights in Dec 2024

8/10 Good

Kanav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property , nice property. Me likey !
Stayed 4 nights in Jan 2025

10/10 Excellent

Mr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel and location.
Stayed 3 nights in Oct 2024

6/10 Okay

Fredrik

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Noisy

To noisy between room and u heard outside activity from the room loud and clear, roomcleaning always very late like 15:00 when we wanted siesta at the room But liked the pool,breakfast,bed,AC,bathroom
Stayed 3 nights in Dec 2024

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The staff was very friendly, kind, and helpful. We really enjoyed eating at the restaurant. The location was convenient. We definitely recommend staying here.
Stayed 7 nights in Dec 2024

8/10 Good

K

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location in the centre of the town property itself it is quite old and in need of in need of modernisation in need of refurbishing, but has a good size pool and lots of activity activities For the children.room was bit small and dark.overall it was ok .
Stayed 3 nights in Dec 2024

6/10 Okay

Anuj

Stayed 3 nights in Dec 2024

10/10 Excellent

Seulyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

아이들이 즐기기에 좋아요

아이들이랑 물놀이하기엔 너무 좋음 숙소 깨끗하긴 하지만 오래된 느낌은 있음 수영장이 최고~ 직원들도 친절했어요
Stayed 4 nights in Dec 2024

2/10 Terrible

Daniel, Orange

Disliked: Cleanliness, staff & service
It is a horrible experience to checkin with this hotel. They lied to me about the availability of rooms, particularly any room not on the first floor. I advised I wasn’t going to stay if they didn’t have another, and of course, astonishingly, another room on the 4th floor appeared haha. Then, they told me it was the policy of the hotel to not have any guest enter the property unless it was after 11pm at night, while saying “we don’t allow prostitutes here during the day”. The implication that I use prostitutes, or the blanket assumption that all their customers do was utterly disgusting and unprofessional. I did in fact have a friend I wanted to see, and planned to be near Patong instead of Rawai where my friend lives. As my friend is certainly not a prostitute, nor do I sleep with my friend, the 11pm policy was not going to work for me. It required firm discussions with every level of management in order to normalize my basic 2 day hotel stay. I’m appalled at the lack of customer service, and even more so the disgusting assumptions. Furthermore, I had to change the sheets on my bed due to soiled linens. This was an apparent hardship for them, even though it is their job. I wouldn’t stay here again if they paid me to do so. One star is more than they deserve.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping, beach, and dining.
Stayed 5 nights in Nov 2024