3.8 out of 5

"Tidy hotel with excellent facilities. Staff were helpful without being over the top. Condition of common areas could do with a bit of attention, altho ... " More

By a verified traveller on Sat 23 Jun 2018

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Hotel Description

A luxury stay in Patong awaits you at Phuket Graceland Resort And Spa. Within steps you'll find Patong Beach and Bangla Road within a 15-minute stroll. Highlights at this beachfront resort include 5 restaurants, 3 outdoor swimming pools and 2 poolside bars.

LCD TVs with satellite channels are featured in all 600 rooms, and you can enjoy free WiFi, in-room childcare and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. You'll find nice touches like bathrobes, slippers and free toiletries to enhance your stay. Additionally, free bottled water, safes and hairdryers are available.

A day of pampering can include Thai massages, body treatments and aromatherapy. The restaurant, Belgian Beer Cafe, serves Belgian cuisine and is open for lunch and dinner. With 3 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the on-site free kids' club, fitness centre and spa tub. Conference space, a business centre and limo/town car service are among the business amenities offered. Plus you'll find a sauna, a kids' swimming pool and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Patong resort, you'll be 1.7 km (1 mi) from Jungceylon Shopping Center and 4.7 km (2.9 mi) from Tri Trang Beach.

Deluxe Room (Main Wing)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$131* Per night/room 3 Sep. - 4 Sep.

Sunset Deluxe Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunset Deluxe Pool Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room ( New )

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Family Room, Pool Access ( New )

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Sunset Grand Deluxe

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Phuket Graceland Resort And Spa ratings based on 58 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Phuket Graceland Resort And Spa

Everyone (50) Couples (1) Family (6)
5 out of 5
Great Location & Friendly Staff. Adequate room size.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by VISHAL RAJAN

THANK YOU

5 out of 5
great service, staff, buffet breakfast and location.

Posted by on 27 May 2019

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Comment from Hotel Management

16 Jul. 2019 by Vishal Rajan

Dear Anonymous, Thank you for your feedback on your recent stay at Gracelands. Its good to know that you had a good time here. Looking forward for your revisit... Regards, Vishal Rajan Assistant Guest Relations Manager

3 out of 5
Close to beach. Hallway / Lift near room 8533 very dirty.

Posted by on 26 May 2019

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Comment from Hotel Management

16 Jul. 2019 by Vishal Rajan

Dear Anonymous, Thank you for taking some time out of your buzy schedule updating us on the recent stay at Graceland. We are taking your comments seriously and will do the needful to ensure guest satisfaction without further delay. Regards, Vishal Rajan Assistant Guest Relations Manager.

5 out of 5

Posted by on 17 May 2019

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Comment from Hotel Management

14 Jul. 2019 by Vishal Rajan

Dear Anonymous, Thank you for rating us on expedia with regards to you your stay at Graceland Resort and Spa. Regards, Vishal Rajan Assistant Guest Relations Manager

4 out of 5

Posted by on 15 Dec. 2018

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4 out of 5
So many pools loved it! So close to the beach and main roads

Posted by on 19 Nov. 2018

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Comment from Hotel Management

17 Dec. 2018 by Phuket Graceland Resort & Spa

Thank you for your kind feedback on your recent stay with us at Phuket Graceland. It's good to hear from you that you had a great time staying with us at Graceland Resort and Spa. Thank you very much and we hope that you will come back to stay with us again in the not too distant future. Regards, Vishal Rajan Assistant Guest Relations Manager.

2 out of 5
Absolutely disgusted on the way i was treated on check in.. i booked with wotif i booked 2 adults and 1 child my confirmation confirmed this however when we checked in they said i hadn't paid for a child. I showed my confirmation which said 2 adults 1 child but they still said their paperwork only said 2 adults. After half hour of arguing your staff member made me feel as if i was in the wrong the frustrating part is why would i not book my child in when travelling oversea??? To top it off it was my birthday and i had been unwell.. so i felt so sick and started crying at this point. Again your staff member did not really care! I decided to pay extra for the additional child just so i could go and relax. After checking in to the room that i believed was i the new wing (again new does not mean new wing .. just renovated room inside another mislead on wotif site ) and having a swim. We cone back to the room Where they added an additional stretcher bed?? I guessed as i paid extra child they must have thought i had 2 children so had to get them to remove from room! We stayed here for our honeymoon a few years back and it was amazing so we told everyone how great it was. Now this has totally changed my veiw all because 1 staff member ruined a stay that i had been looking forward to for months as the whole time i was there i was uspet on how i was treated!

Posted by , from Australia on 17 Nov. 2018

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Comment from Hotel Management

17 Dec. 2018 by Phuket Graceland Resort & Spa

Dear Rachael, Thank you for your detailed feedback regarding your recent visit to Phuket Graceland. I had walked through the logs and available information’s in your case from which I infer that : -Your booking was made for 2 Adults and 1 Infant(Infant stays for free) . -Up on check-in there were 3 persons all above the age of 12 years , hence you were asked to pay for the extra person(extra person charge includes extra bed, breakfast, access to all hotel facilities including pools/Fitness/Recreational activities). Kindly be informed that you were not overcharged at the hotel. I do apologize on behalf of the Phuket Graceland Resort and Spa Management for making you feel disturbed during your stay with us. Regards, Vishal Rajan Assistant Guest Relations Manager.

4 out of 5
Nice hotel, nice pool. Close to restaurants and beach.

Posted by on 9 Nov. 2018

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Comment from Hotel Management

13 Nov. 2018 by Phuket Graceland Resort & Spa

Thank you for this review and thank you for choosing to stay with us at Graceland. We appreciate all of your feedback. Thank you for coming to stay with us and we hope that you will come back to stay with us again.

3 out of 5
An OK resort. We only stayed one night and we were upgraded which was nice. Its a very large resort and aimed at families. It seems to be undergoing a facelift which it seems in desperate need of. Staff are not as friendly as the staff we are used to dealing with in Khao Lak and I would imagine it is due to some fairly demanding guests. We had breakfast in the dining room overlooking the pool and everything was cold- eggs, bacon, waffles. No friendly welcome, no offer of coffee, just write your room number and go for it. We wont be back, however this is as much of a reflection of the style of resort and location as it is about the resort itself.

Posted by , from Adelaide on 31 Oct. 2018

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Comment from Hotel Management

7 Nov. 2018 by Phuket Graceland Resort & Spa

I am sorry that you were disappointed with so many aspects of your stay at our resort. All of your comments have been passed on to the rest of the management team for their attention. We are so sad to learn that you won’t be coming back to stay with us. Yours Sincerely Stuart Roberts Concierge Manager

5 out of 5
Great resort close to the beach and shopping. Very helpful staff and enjoyed staying here.

Posted by , from Melbourne Australia on 31 Oct. 2018

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Comment from Hotel Management

7 Nov. 2018 by Phuket Graceland Resort & Spa

Thank you so much for this very kind and generous review and thank you for being such an appreciative and gracious guest. I am always pleased when guests comment favorably about our staff, thank you so very much. May I congratulate you on being able to travel with such a positive attitude, it is something that will always guarantee that you enjoy yourself. Thank you for choosing to stay with us and we hope that you will honor us by returning to stay with us again the next time you visit our beautiful part of the world . Yours Sincerely Stuart Roberts Concierge Manager

About the Phuket Graceland Resort And Spa

Location 190 Thaweewong Road, Patong, Phuket 83150

Property Features

Phuket Graceland Resort And Spa offers its guests 3 the outdoor swimming pools, a spa tub, a sauna, and a fitness centre. There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A business centre and a limo/town car service are available. A kid's pool, spa services, and a library are also featured at the luxury Phuket Graceland Resort And Spa. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Patong resort is smoke free.

  • 600 guestrooms or units
  • 5 levels
  • 15 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 3 bars or lounges
  • Coffee shop
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Bowling alley on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phuket (HKT-Phuket Intl.) (31.4 km / 19.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Phuket Graceland Resort And Spa offers 600 forms of air-conditioned accommodation with minibars and a safe. 42-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Belgian Beer Cafe – Overlooking the ocean, this restaurant specialises in Belgian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

The Flavor – This restaurant specialises in Thai cuisine and only serves dinner. Open daily.

Sunset Restaurant – This restaurant serves breakfast and lunch. Open daily.

The View Bar – This bar serves dinner and light fare. Open daily.

Bualuang Restaurant – This restaurant serves breakfast and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 1
  • Thai massage
  • Body treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

This property charges a general deposit per room booked at check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1250.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 500 for adults and THB 250 for children (approximately)
  • Airport shuttle fee: THB 1000 per vehicle (one-way)
  • Rollaway bed fee: THB 1250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Graceland Phuket
  • Graceland Phuket Resort
  • Graceland Resort Phuket
  • Phuket Graceland
  • Phuket Graceland Kathu
  • Phuket Graceland Resort
  • Phuket Graceland Resort Kathu
  • Phuket Graceland Hotel Patong
  • Phuket Graceland Resort & Spa Patong
  • Phuket Graceland Resort And Spa
  • Phuket Graceland Resort Patong
  • Phuket Graceland Patong
  • Phuket Graceland Resort Spa

You should know

  • Phuket Graceland Resort And Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.