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3.9 out of 5

"We had a newly renovated family room on the gnd floor, totally satisfied our needs, no complaints whats so ever, ***** " More

By a verified traveller on Sun 01 Dec 2019

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Hotel Description

A luxury stay in Patong awaits you at Phuket Graceland Resort And Spa. Within steps you'll find Patong Beach and Kalim Beach within a 10-minute stroll. Highlights at this beach resort include 5 restaurants, 3 outdoor swimming pools, and 2 poolside bars.

All 600 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include bathrobes, slippers, and free toiletries. Free bottled water, safes, and hair dryers are also available.

A day of pampering can include Thai massages, body treatments, and aromatherapy. The restaurant, Belgian Beer Cafe, serves Belgian cuisine and is open for lunch and dinner. The View Bar is the resort's own bar, serving drinks along with dinner and light fare. Enjoy the free kids' club, fitness center, spa tub, and sauna. Business amenities include conference space, a business center, and limo/town car service. Plus you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Within a 30-minute walk of this 4.5-star Patong resort, attractions include Bangla Road and Jungceylon Shopping Center.

Sunset Deluxe Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunset Deluxe Pool Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Family Room, Pool Access

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Sunset Grand Deluxe

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Family Suite, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Phuket Graceland Resort And Spa ratings based on 61 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Phuket Graceland Resort And Spa

Everyone (50) Couples (2) Family (8)
5 out of 5
We had a newly renovated family room on the gnd floor, totally satisfied our needs, no complaints whats so ever, *****

Posted by on 1 Dec. 2019

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Comment from Hotel Management

1 Dec. 2019 by Phuket Graceland Resort & Spa

Thank you very much for sharing your experience with us and other travelers. We are highly honored to know that our services and hospitality were satisfying to you and we hope to see you return to Phuket Graceland to spend your holidays with us again. Thank you for choosing Phuket Graceland and have a good day! Yours sincerely, Charlie Guest Relations Manager

3 out of 5
We liked the seahorses but the resort is looking very tired

Posted by on 27 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Phuket Graceland Resort & Spa

Thank you for sharing your feedback with us. It is good to know that you find joy in your stay at Phuket Graceland. It is unfamiliar to hear your tiredness perception as we normally bring quite electrifying experience to guests from our various activities and facilities. We hope to have a chance of hosting you again at Phuket Graceland to show you more interesting experience with our resort offerings. Yours sincerely, Charlie Guest Relations Manager

5 out of 5
The friendliness of the staff the professional attitude nothing was to much trouble

Posted by on 22 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by GRO

Thank you very much for taking your time to give us your feedback. We look for ward to welcoming you again at Phuket Graceland Resort & Spa. Best Regards, Supachet Thamrongvithavatpong Guest Relations Team

5 out of 5
Great Location & Friendly Staff. Adequate room size.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by VISHAL RAJAN

THANK YOU

5 out of 5
great service, staff, buffet breakfast and location.

Posted by on 27 May 2019

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Comment from Hotel Management

16 Jul. 2019 by Vishal Rajan

Dear Anonymous, Thank you for your feedback on your recent stay at Gracelands. Its good to know that you had a good time here. Looking forward for your revisit... Regards, Vishal Rajan Assistant Guest Relations Manager

3 out of 5
Close to beach. Hallway / Lift near room 8533 very dirty.

Posted by on 26 May 2019

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Comment from Hotel Management

16 Jul. 2019 by Vishal Rajan

Dear Anonymous, Thank you for taking some time out of your buzy schedule updating us on the recent stay at Graceland. We are taking your comments seriously and will do the needful to ensure guest satisfaction without further delay. Regards, Vishal Rajan Assistant Guest Relations Manager.

5 out of 5

Posted by on 17 May 2019

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Comment from Hotel Management

14 Jul. 2019 by Vishal Rajan

Dear Anonymous, Thank you for rating us on expedia with regards to you your stay at Graceland Resort and Spa. Regards, Vishal Rajan Assistant Guest Relations Manager

4 out of 5

Posted by on 15 Dec. 2018

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4 out of 5
So many pools loved it! So close to the beach and main roads

Posted by on 19 Nov. 2018

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Comment from Hotel Management

17 Dec. 2018 by Phuket Graceland Resort & Spa

Thank you for your kind feedback on your recent stay with us at Phuket Graceland. It's good to hear from you that you had a great time staying with us at Graceland Resort and Spa. Thank you very much and we hope that you will come back to stay with us again in the not too distant future. Regards, Vishal Rajan Assistant Guest Relations Manager.

2 out of 5
Absolutely disgusted on the way i was treated on check in.. i booked with wotif i booked 2 adults and 1 child my confirmation confirmed this however when we checked in they said i hadn't paid for a child. I showed my confirmation which said 2 adults 1 child but they still said their paperwork only said 2 adults. After half hour of arguing your staff member made me feel as if i was in the wrong the frustrating part is why would i not book my child in when travelling oversea??? To top it off it was my birthday and i had been unwell.. so i felt so sick and started crying at this point. Again your staff member did not really care! I decided to pay extra for the additional child just so i could go and relax. After checking in to the room that i believed was i the new wing (again new does not mean new wing .. just renovated room inside another mislead on wotif site ) and having a swim. We cone back to the room Where they added an additional stretcher bed?? I guessed as i paid extra child they must have thought i had 2 children so had to get them to remove from room! We stayed here for our honeymoon a few years back and it was amazing so we told everyone how great it was. Now this has totally changed my veiw all because 1 staff member ruined a stay that i had been looking forward to for months as the whole time i was there i was uspet on how i was treated!

Posted by , from Australia on 17 Nov. 2018

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Comment from Hotel Management

17 Dec. 2018 by Phuket Graceland Resort & Spa

Dear Rachael, Thank you for your detailed feedback regarding your recent visit to Phuket Graceland. I had walked through the logs and available information’s in your case from which I infer that : -Your booking was made for 2 Adults and 1 Infant(Infant stays for free) . -Up on check-in there were 3 persons all above the age of 12 years , hence you were asked to pay for the extra person(extra person charge includes extra bed, breakfast, access to all hotel facilities including pools/Fitness/Recreational activities). Kindly be informed that you were not overcharged at the hotel. I do apologize on behalf of the Phuket Graceland Resort and Spa Management for making you feel disturbed during your stay with us. Regards, Vishal Rajan Assistant Guest Relations Manager.

About the Phuket Graceland Resort And Spa

Location 190 Thaweewong Road, Patong, Phuket 83150

Property Features

Phuket Graceland Resort And Spa offers its guests 3 outdoor swimming pools, a spa tub, a sauna, and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A children's pool, spa services, and a library are also featured at the luxury Phuket Graceland Resort And Spa. An airport shuttle (available on request) is available for a fee. Free self parking is available. This 4.5-star Patong resort is smoke free.

  • 600 guestrooms or units
  • 5 levels
  • 15 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 3 bars or lounges
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Bowling alley on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phuket Intl. Airport (HKT) (40 km / 24.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Phuket Graceland Resort And Spa offers 600 accommodations with minibars and safes. 42-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Belgian Beer Cafe - Overlooking the ocean, this restaurant specializes in Belgian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

The Flavor - This restaurant specializes in Thai cuisine and serves dinner only. Open daily.

Sunset Restaurant - This restaurant serves breakfast and lunch. Open daily.

The View Bar - This bar serves dinner and light fare. Open daily.

Bualuang Restaurant - This restaurant serves breakfast and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 1
  • Thai massage
  • Body treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available on request from 6:00 AM to 10:00 PM. Fees may apply. Contact the property in advance to make arrangements.

This property charges a general deposit per room booked at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 6:00 AM to 10:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1250.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) guidelines.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 500 for adults and THB 250 for children (approximately)
  • Airport shuttle fee: THB 1000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: THB 1250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Graceland Phuket
  • Graceland Phuket Resort
  • Graceland Resort Phuket
  • Phuket Graceland
  • Phuket Graceland Kathu
  • Phuket Graceland Resort
  • Phuket Graceland Resort Kathu
  • Phuket Graceland Hotel Patong
  • Phuket Graceland Resort & Spa Patong
  • Phuket Graceland Resort And Spa
  • Phuket Graceland Resort Patong
  • Phuket Graceland Patong
  • Phuket Graceland Resort Spa
  • Phuket Graceland Spa Patong
  • Phuket Graceland Resort And Spa Resort
  • Phuket Graceland Resort And Spa Patong
  • Phuket Graceland Resort And Spa Resort Patong

You should know

  • Phuket Graceland Resort And Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.