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4.4 out of 5

"We stayed here several nights, and then returned for another night at the end of our holiday. The staff were all friendly and helpful with special tha ... " More

By a verified traveller on Fri 22 Nov 2019

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Hotel Description

You'll be connected to a shopping center at DoubleTree by Hilton Phuket Banthai Resort, and within just a 10-minute stroll of Patong Beach and Bangla Road. Highlights at this beachfront resort include 3 outdoor swimming pools, 3 poolside bars, and a restaurant.

You can enjoy LCD TVs with digital channels, and all 290 rooms feature free WiFi, free bottled water, and safes. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include bathrobes, slippers, and free toiletries. Hair dryers and toothbrushes and toothpaste are also available.

The restaurant, The Port , serves Thai cuisine and is open for breakfast, lunch, and dinner. Blah Blah Bar is the resort's own cocktail bar. Spend the day at the beach and enjoy the onsite 24-hour fitness center. Business amenities include a meeting room and a business center. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4-star Patong resort include Banzaan Fresh Market and Khao Rang Hill View Point.

Deluxe Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$51* Per night/room 25 Oct. - 26 Oct.

Premium Room, 2 Single Beds, Poolside

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Suite, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 9 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Phuket Banthai Resort ratings based on 45 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Phuket Banthai Resort

Everyone (25) Couples (14) Family (3)
5 out of 5
We stayed here several nights, and then returned for another night at the end of our holiday. The staff were all friendly and helpful with special thanks to Amo, Biwty, Ping and Ashi who all made sure our stay was enjoyable and fun. The buffet breakfast was amazing with so many options. Airport transfers made it stress free to get to/from the airport. Great location close to the beach and Bangla road, and plenty of places to eat and drink around including the hotels own bars and restaurants. Only thing I would say is book one of the newer rooms, we initially stayed in one of the older rooms which was a bit dated and the aircon was very noisy, but upgraded and absolutely loved the room, much more quiet and comfortable. We will return here if staying in Phuket again

Posted by on 22 Nov. 2019

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Comment from Hotel Management

23 Nov. 2019 by DoubleTree by Hilton Phuket Banthai Resort

Thank you very much for staying with us and taking the time to write a generous feedback. We are very delighted to read that you had a great stay experience with the resort location, room, breakfast, airport transfer, and helpful staffs. Your feedback will be definitely passed on to our team members and it will serve as an encouragement for them to continue enhancing guest experience. Regarding the older room, we are pleased to inform that we are carrying out an on-going product improvement program so that we are better able to serve the needs of our discerning travellers in the future. We look forward to welcoming you back to our resort upon your next visit.

5 out of 5
Helpful and friendly staff Great pool Close to everything

Posted by on 4 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by DoubleTree by Hilton Phuket Banthai Resort

Thank you for your generous review subsequent to your recent visit to Phuket. We are very happy to read that you found our location to be very convenient and our staffs are helpful. Your feedback will serve an an encouragement to all of our staffs. We look forward to welcoming you back in the near future.

4 out of 5
Location was great - staff excellent - breakfast very good. Checkin front desk a bit slow, temp of shower varied while using a little dangerous going very hot.

Posted by on 30 Sep. 2019

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Comment from Hotel Management

2 Oct. 2019 by DoubleTree by Hilton Phuket Banthai Resort

Thank you for taking a moment to share your experience after your stay. We are happy to hear that you enjoyed the stay. However, we noticed that there are still some points that we need to bear in mind in order to ensure that we will be able to provide you with a better next stay. Thank you very much once again for your constructive feedback. We are looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future. Regards,

5 out of 5
The hotel was amazing, staff were so friendly and so beautiful, nothing was a hassle, very clean, the appearance of the hotel is beautiful both interior and exterior. Would definitely recommend this hotel to others

Posted by on 13 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Banthai Team

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

4 out of 5
My son sliced his foot open in the pool on a brokem tile. He needed 5 stiches. Banthai were kind enough to take us to and from the hospital plus move us to a ground floor room but it would beem nice if they offered to pay for the hospital bill as well. The staff were awesome.

Posted by on 3 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Banthai Team

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

2 out of 5
Service from staff was poor. Three requests in one day, were required to arrange room to be cleaned. Fire alarm went off twice in one night, 2.40am and 4.10 am, and continued for circa 10 minutes each time. Obviously a very broken sleep that night, with not any attempt at an apology from management. Hotel is currently under renovation, with constant jack hammering and other very loud construction noise.

Posted by on 24 May 2019

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Comment from Hotel Management

27 May 2019 by Banthai Team

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
Location. Very clean. Very helpful staff. Quiet Q

Posted by on 7 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Banthai Team

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

5 out of 5

3rd Time at the Ban Thai

Pros: Close to everything. Beachfront location but set back from road so quiet at night. Great staff and facilities.
Cons: Slight language barriers with reception counter staff. Not insurmountable, just a little frustrating but their English is better than my Thai
Location: Location is fantastic. Within walking distance to shopping and easy commute to attractions in TukTuk or taxi.
This was our 3rd visit at the Ban Thai and they continue to impress. After the first two nights with noisy neighbours (undisciplined small children) the staff happily moved us (2 groups of 2 Adults in 2 separate rooms) to another part of the hotel which was much quieter and a better room. We did the Thai cooking classes and also the cocktail making classes and would highly recommend them. Great value and good fun. Staff continue to be fabulous at the Ban Thai. Can't do enough for you and always going out of their way to help. Great location. Beachfront but set back from main Patong Beach road with security staff constantly patrolling. Always feel very safe at the Ban Thai. Free WiFi which worked very well 90% of time (couple of slow days in a 2 week period). Definitely stay here if we go to Phuket again.

Posted by on 30 Jul. 2018

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3 out of 5
Lots or Consturction work going on. Not provided with the correct room or facilities. Had to pay more for the correct and it was very tired. Would not recommend or stay there again

Posted by on 20 Jun. 2018

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5 out of 5
This hotel ticks all the boxes and I would recommend that you should select here for a vacation,

Posted by on 28 May 2018

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About the DoubleTree by Hilton Phuket Banthai Resort

Location 94 Thaveewong Rd, Patong, Phuket 83150

Property Features

DoubleTree by Hilton Phuket Banthai Resort offers its guests 3 outdoor swimming pools and a 24-hour fitness center. There's a restaurant on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly DoubleTree by Hilton Phuket Banthai Resort. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of DoubleTree by Hilton Phuket Banthai Resort was completed in May 2016. This 4-star Patong resort is smoke free.

  • 290 guestrooms or units
  • 4 levels
  • 3 bars by the pool
  • 3 bars or lounges
  • Dining venue
  • Swim-up bar
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phuket Intl. Airport (HKT) (41.5 km / 25.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Phuket Banthai Resort offers 290 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch LCD televisions come with digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

The Port - This restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner.

Blah Blah Bar - Onsite cocktail bar. Open daily.

Lobby Bar - Onsite bar. Open daily.

Pool Bar - Onsite bar. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) and CleanStay (Hilton) guidelines.

  • No rollaway/extra beds available
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 500 for adults and THB 250 for children (approximately)
  • Airport shuttle fee: THB 1100 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: THB 1100 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banthai
  • Banthai Beach
  • Banthai Beach Kathu
  • Banthai Beach Resort
  • Banthai Beach Resort Kathu
  • Banthai Resort
  • Banthai Beach Hotel Patong
  • Banthai Beach Resort & Spa Patong, Phuket
  • Banthai Beach Resort And Spa
  • Banthai Beach Resort Patong
  • Banthai Beach Patong
  • Banthai Beach Resort Spa
  • Banthai Beach Resort Spa
  • DoubleTree by Hilton Phuket Banthai Resort Resort
  • DoubleTree by Hilton Phuket Banthai Resort Patong
  • DoubleTree by Hilton Phuket Banthai Resort Resort Patong

You should know

  • DoubleTree by Hilton Phuket Banthai Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.