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Patong Bay Hill Resort

5.0 star property
Luxury hotel with free valet parking and free local area shuttle

Photo gallery for Patong Bay Hill Resort

Front of property
Cottages Suite Seaview
Cottages Suite Seaview | Terrace/patio
Cottages Suite Seaview | Beach/ocean view
Premier Suite with Jacuzzi | Room amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Spa
  • Laundry
The current price is AU$127
includes taxes & fees
26 July - 27 July

Explore the area

Map
79 Hasib Pee Road, Patong, Phuket, 83150
  • Patong Beach
    ‪19 min walk‬
  • Jungceylon Shopping Center
    ‪19 min walk‬
  • Bangla Road
    ‪3 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
  • 120 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Premier Suite Seaview

Premier Suite Seaview | View from room

Premier Suite Seaview

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Cottages Suite Seaview

Cottages Suite Seaview

Cottages Suite Seaview

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite with Jacuzzi

Premier Suite with Jacuzzi | Terrace/patio

Premier Suite with Jacuzzi

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Dining table
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Suite Pool Access

Premier Suite Pool Access | View from room

Premier Suite Pool Access

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Dining table
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Suite Pool Access

One Bedroom Suite Pool Access | Terrace/patio

One Bedroom Suite Pool Access

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Duplex, 2 Bedrooms, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Duplex, 2 Bedrooms, Sea View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for One Bedroom Suite Seaview

View from room

One Bedroom Suite Seaview

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Suite

Premier Suite | View from room

Premier Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Pool Access Seaview

Minibar, in-room safe, individually decorated, individually furnished

One Bedroom Pool Access Seaview

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premier Suite Jacuzzi Seaview

Premier Suite Jacuzzi Seaview | Jetted tub

Premier Suite Jacuzzi Seaview

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Dining table
  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Suite

Minibar, in-room safe, individually decorated, individually furnished

One Bedroom Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About the area

Patong

A luxury stay in the heart of Patong awaits you at Patong Bay Hill Resort. Within a 20-minute stroll, you'll find popular places like Patong Beach and Jungceylon Shopping Center. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool and free valet parking. .A day of pampering can include Thai massages, body scrubs and aromatherapy. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of a free area shuttle. .This 5-property class Patong hotel is 2.4 km (1.5 mi) from Bangla Road and 4.1 km (2.6 mi) from Karon Beach.

What's nearby

  • Simon Cabaret - 14 min walk - 1.2 km
  • Patong Beach - 19 min walk - 1.6 km
  • Jungceylon Shopping Center - 19 min walk - 1.6 km
  • Bangla Road - 3 min drive - 2.7 km
  • Central Patong - 3 min drive - 2.3 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 61 min drive

Restaurants

  • ‪The Zula Phuket - Turkish, European & Thai Cuisine - ‬11 min walk
  • ‪Ali Baba - ‬9 min walk
  • ‪C-Food Zone - ‬9 min walk
  • ‪Lemongrass - ‬9 min walk
  • ‪Osmosis - ‬9 min walk

About this property

Patong Bay Hill Resort

Luxury hotel with free valet parking and free local area shuttle
Patong Bay Hill Resort offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and a complimentary children's club are also featured at the luxury Patong Bay Hill Resort. An area shuttle within 2.5 kilometres and A beach shuttle are free. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Patong hotel.

  • 389 guestrooms or units
  • 2 levels
  • 16 buildings
  • Conference rooms
  • Built in 2015
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Patong Bay Hill Resort offers 389 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

Arabic, English, Hindi, Indonesian, Italian, Lao, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle up to 2.5 kilometres
  • Free beach shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 400 for adults and THB 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Children's pool
  • Free children's club
  • Outdoor pool

Family friendly

  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Magnifying mirror
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 100% renewable energy
  • 16 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Hob
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: THB 1000

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 2000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Patong Bay Hill Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1500 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 400 for adults and from THB 175 for children
  • Airport shuttle fee: THB 1250 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: THB 1000 (subject to availability)
  • Late check-out fee: THB 2000 (subject to availability)
  • A kitchen/kitchenette is available for an additional fee
  • Rollaway bed fee: THB 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 0835548012121

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Patong Bay Hill Resort
Patong Bay Hill
Patong Bay Hill Resort & Spa Phuket
Patong Bay Hill Resort Spa

Frequently asked questions

What is the cancellation policy at Patong Bay Hill Resort?

Patong Bay Hill Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Patong Bay Hill Resort?

As of 3 July 2025, prices found for a 1-night stay for 2 adults at Patong Bay Hill Resort on 26 July 2025 start from AU$127.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Patong Bay Hill Resort?

Yep, Patong Bay Hill Resort has a free self car park and free valet parking.

Are there any beaches close to Patong Bay Hill Resort?

Yep, Patong Bay Hill Resort is a short 18-minute walk from Patong Beach.

Is there a spa on site at Patong Bay Hill Resort?

There's no onsite spa, but this property does offer services like body scrubs and body treatments, as well as Thai massages.

Does Patong Bay Hill Resort have a pool?

Patong Bay Hill Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Patong Bay Hill Resort a romantic place to stay?

Couples dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Patong Bay Hill Resort.

Is Patong Bay Hill Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and laundry facilities, it's no surprise that Patong Bay Hill Resort is a hit with families.

Does Patong Bay Hill Resort serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Patong Bay Hill Resort?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Patong Bay Hill Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Patong Bay Hill Resort?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Patong Bay Hill Resort?

No, pets and service animals are not allowed.

Patong Bay Hill Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 268 reviews
Rating 8 - Good. 82 out of 268 reviews
Rating 6 - Okay. 29 out of 268 reviews
Rating 4 - Poor. 24 out of 268 reviews
Rating 2 - Terrible. 23 out of 268 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Antoine

Disliked: Cleanliness, staff & service, property conditions & facilities
It better if i dont write anything!
Stayed 4 nights in Mar 2025

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
nice pool
Stayed 27 nights in Feb 2025

10/10 Excellent

Austin

Travelled with family and small children
We loved all the staff! They were so friendly every single day! They love children and are very informative
Stayed 7 nights in Mar 2025

10/10 Excellent

Cherell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This by far was my favorite hotel I stayed at in Thailand. It is located on a hill overlooking the city, Patong and the Sea. The views are absolutely beautiful. They have a beautiful pool area by the main lobby and all the buildings have multiple pools so you don't have to go to main pool by the lobby. They have a shuttle to take you to your room from the lobby. The rooms are sooo spacious 1 bedroom suite, kitchen dinning room and balcony. Minnie bar and free water and coffee is provided each day. The rooms are soo clean and well kept. They made my stay so comfortable we didn't want to leave. We will definitely be back and we pray we get the same service it was lovely
Stayed 4 nights in Mar 2025

10/10 Excellent

Sneh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Vacation

Beautiful hotel and grounds. Enjoyed the swimming pool. Enjoyed the beach. Buffet was great. Your Bar Staff Jessica is great. 5 stars for Jessica alone. Free ride to town and around. We were 9 of us in this family vacation. The only thing I would suggest would be to accommodate handicapped people. My sister and sister in-law had walking issues and not proper elevators to up level buildings.
Stayed 3 nights in Mar 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Mar 2025

6/10 Okay

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities

3 night stay

The positives were the large rooms and free shuttle bus service to Patong beach. The negatives were the breakfast quality and also the hotel requires refurbishment (especially the swimming pool area)
Stayed 3 nights in Mar 2025

10/10 Excellent

Adesoji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Mickey

Liked: Amenities
It’s okay
Stayed 7 nights in Jan 2025

4/10 Poor

Liudmila, Brooklyn

Disliked: Cleanliness
Stayed 2 nights in Feb 2025

4/10 Poor

claudia

Travelled with group
Disliked: Staff & service, room comfort

Avoid! Avoid! Do not stay at this hotel!!!!

From the moment i checked in..it was bad! The service at reception is shocking, very slow. The hotel is on a hill and you have to wait for a shuttle to your room, which you have to wait anywhere between 10 to 25 minutes. The shuttle drivers dont listen and i was told by the driver he makes the decisions on when he goes! I booked a studio, it had a stove top, microwave and fridge. No crockery or cutlery provided. What is the point?The swimming pool is in need of repair, many missing tiles that you can cut your feet on. There was building works going on, a crane was parked and i was told i cant go to to my room on 1 of the days. They moved my bike, tipping it over, leaving scratches and smashing the bottle i had in the seat. Housekeeping were really loud, always waking me up. The worst part thou is i had my JBL blue tooth headphones go missing. I advised reception and were told they know nothing. The 2 other groups of friends in my group also had personal items and cash go missing. There was issues with my key card, and it took me to demand to speak to the manager to get it fixed. I had to walk to reception on 2 occasions because it did not work. (Its a massive hill) The hotel is a little out of the way, thank goodness i had a bike. Ive stayed at better hotels for alot cheaper and better service!!!
Stayed 8 nights in Feb 2025

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Ishmeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to visit again!
Stayed 4 nights in Feb 2025

8/10 Good

Susan

8/10 Good

Susan

Travelled with family
Good service around the hotel. Especially shuttle bus upto our building. Also nice to have a shuttle bus to beach or shopping centre. Timings could be better. Shame the hotel shuttle didn’t go up and down the steep hill just outside the hotel. Breakfast was always exactly the same. If you went late on choice was very limited as they didn’t replenish some items eg fruit and pastries
Stayed 5 nights in Jan 2025

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a really nice property on the outskirts of Patong. I will be back again. I stayed in the cottage suite and everything was great except for the private pool. The water is always freezing, especially at night, and I'm sure there is something that can be done to warm up the pool.
Stayed 4 nights in Jan 2025

2/10 Terrible

EDANUR

Disliked: Cleanliness, property conditions & facilities, room comfort

The worst hotel experience ever!

We came for our honeymoon based on the photos and comments of the rooms, but it was a completely terrible experience. We chose the premium room with bathtub but the hot water for the bathtub was not working. On the second day, when we came from outside in the evening, the room was invaded by ants. We waited for the room attendant to come and change all the sheets and wipe the floor. On the 3rd day, the door's card reader was broken, so we waited for half an hour for someone to come and enter the room. On the 4th day, the city's electricity was out, so we could neither charge our phones nor stay in the room because of the heat. On the 5th evening, the air conditioner broke down and we waited for more than 1 hour for the air conditioner to be fixed. Since there were no fly screens on the windows, the room was filled with mosquitoes as soon as the light was turned on, and therefore we could not sleep comfortably at night. After all these bad experiences we had, they neither apologized nor did anything to compensate. Everything we experienced seemed normal to them. I would definitely advise anyone who looks at the photos and thinks of coming because the room looks nice, not to come.
Stayed 5 nights in Jan 2025

8/10 Good

Wafa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge and clean, we had access to the pool it was very nice. Staff is amazing and friendly ! This hotel is so huge they have free shuttle service to the rooms because they are up the hills, so it makes it rough to get to your room by walking. Also free shuttle service to the nearest beach which is nice!
Stayed 5 nights in Jan 2025

2/10 Terrible

Mandy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This by far is one of the worst hotels I have stayed in. The jacuzzi was dirty from when I arrived and looked like it had not been cleaned for years which is why I didn’t dare get in it. Requesting an iron they would take a picture of you with the iron as if you are going to steal it. They would then take it out the room and you would need to call almost everyday to request one. Would it not make more sense to make a note on their system rather than make guests feel horrible as if I was planning on stealing it. The room smelt and I assume it was from the air con vents but when hI called them all the maintenance man did was spray air freshener in the vent which obviously did not help. I was literally counting down until I could leave. The staff are rude and I understand there may be a language barrier but I have been places where another language is the main language used and staff were always very helpful. This resort I felt like they just didn’t care or try to care and understand. Even on the day we were checking out I got a call just after 9am (mind you it’s a 12pm checkout) telling me I can’t be late and I have to be out by 12. Seriously I was so disappointed with this. I was fully aware on the checkout time and didn’t need a rude call saying Don’t be late. Honestly I would not recommend this place. I think maybe the resort is too big for the staff they have so the place is going downhill. I loved Phuket but would never stay or recommend this hotel.
Stayed 5 nights in Jan 2025

6/10 Okay

Ashley, Dronten

Travelled with partner
The property was normal i had higher expectations
Stayed 4 nights in Jan 2025

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I just spent one amazing week here in a cottage and honestly we can not fault it one bit. We were greeted and made feel welcome as soon as we walked through the foyer doors. Ice and a few of the ladies made check in seamless and fast which we were grateful for after a long day of travel. Our cottage was 10/10 so clean and tidy, the bed was so big and comfortable, best sleep we have had in ages. The bathroom was perfect and having a large fridge was so convenient for us too keep stocked with snacks and drinks. The outside bath was amazing too, sitting in that in the afternoon after a long day of riding around and site seeing was the cherry on the cake. We are so impressed by Patong bay hill that we are already planning on returning for a week or two in July. Cannot wait to see you all again in July. Thank you for making our holiday perfect.
Stayed 6 nights in Jan 2025

8/10 Good

kayvan, morgan hill

Liked: Cleanliness, staff & service, amenities
I had the pool access room, and the pool was really nice. Room view was great. Room in general needs remodeling. Bathroom door paint is falling off.
Stayed 3 nights in Dec 2024

2/10 Terrible

Cecilie

Stayed 4 nights in Dec 2024