10/10 Excellent
Ashley
Travelled with family, Travelled with family and small children
25 Jan 2025
Liked: Cleanliness, staff & service, amenities
Review from a Type A person, who's also a germaphobe. I've previously stayed at this hotel 17 years prior. My recent trip was my first time back since. Lets start with the great things; staff, room (I am one of those people that HAVE to check for bed bugs, there were none), walls and ceiling a little outdated, but does not impact my review. The first night the heater in our room would not work, so it was cold, but after calling the front desk, they immediately sent maintenance and it was taken care of in no time. The pool was being renovated during our stay, but given it was during January, I have no complaints. Staff was superb, very accommodating, and friendly. Now the not so good. The surrounding location was not as nice as I remember it, but then again with the homeless population increasing in Phx, it was disheartening. There are many homeless people around the area. But there is a security onsite checking the parking area of the hotel, but I am not sure what their working hours are. Our vehicle and belongings were fine. If i had to, I would stay at this hotel again, given its cleanliness and staff.
Ashley
Stayed 2 nights in Jan 2025