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Hotel San Carlos - Downtown Convention Center

3.0 star property

Photo gallery for Hotel San Carlos - Downtown Convention Center

Lobby
Front of property
Interior
Room, 2 Double Beds, City View
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
The current price is AU$304
includes taxes & fees
18 Apr - 19 Apr

Explore the area

View map
202 N Central Ave, Phoenix, AZ, 85004
  • Place, Phoenix Convention Center
    ‪3 min walk‬
  • Place, Mortgage Matchup Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪8 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

7.6 out of 10
Good
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.6 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the area

Phoenix

Hotel San Carlos - Downtown Convention Center puts you in the heart of Phoenix, within just a 10-minute stroll of Phoenix Convention Center and Mortgage Matchup Center. Highlights at this historic hotel include a restaurant, a 24-hour gym and a 24-hour business centre. .The restaurant, Centrico, serves Mexican cuisine and is open for breakfast, lunch and dinner. 1302 square feet (121 square metres) of event facilities include 2 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas and a gym. .Sights within a 10-minute drive of this 3-property class Downtown Phoenix hotel include Chase Field and Biltmore Fashion Park.

What's nearby

  • Arizona State University - Downtown Phoenix - 2 min walk - 0.2 km
  • Phoenix Convention Center - 3 min walk - 0.3 km
  • The Van Buren - 7 min walk - 0.6 km
  • Mortgage Matchup Center - 7 min walk - 0.6 km
  • Chase Field - 8 min walk - 0.8 km

Getting around

  • Van Buren - Central Ave Station - 2 min walk
  • Sky Harbor International Airport (PHX) - 12 min drive

Restaurants

  • ‪Barrel & Bushel - ‬4 min walk
  • ‪Dog Haus Biergarten - ‬3 min walk
  • ‪Cornish Pasty Co - ‬1 min walk
  • ‪Jacy & Dakota's - ‬4 min walk
  • ‪Westin Executive Club - ‬3 min walk

About this property

Hotel San Carlos - Downtown Convention Center

There's a restaurant on site. Public spaces have free WiFi. A 24-hour business centre and 2 meeting rooms are available. Event space at this hotel measures 1302 square feet (121 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hotel San Carlos - Downtown Convention Center.

This 3-star Phoenix hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 7 levels
  • 1302 sq ft of conference space
  • 121 sq. m of conference space
  • Built in 1928
  • Business centre (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Hotel San Carlos - Downtown Convention Center offers 129 air-conditioned accommodations with coffee/tea makers and a hairdryer. LED televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Awards and affiliations

The property is a member of Historic Hotels of America.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 20 per day)

Food and drink

  • A restaurant

Restaurants on site

  • Centrico

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,302 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Built in 1928
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The property charges 1.85 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 9 January 2023 to 31 December 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel San Carlos Convention Center
Hotel San Carlos Downtown Convention Center
San Carlos Convention Center
San Carlos Downtown Convention Center
Hotel San Carlos Downtown Convention Center Phoenix
San Carlos Downtown Convention Center Phoenix
Carlos Convention Center
Hotel San Carlos - Downtown Convention Center Hotel
Hotel San Carlos - Downtown Convention Center Phoenix
Hotel San Carlos - Downtown Convention Center Hotel Phoenix

Frequently asked questions

What is the cancellation policy at Hotel San Carlos - Downtown Convention Center?

Hotel San Carlos - Downtown Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel San Carlos - Downtown Convention Center?

As of 26 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel San Carlos - Downtown Convention Center on 18 Apr 2026 start from AU$304, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Hotel San Carlos - Downtown Convention Center?

No, Hotel San Carlos - Downtown Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel San Carlos - Downtown Convention Center?

Yep, you can grab a meal at Hotel San Carlos - Downtown Convention Center's onsite restaurant.

What time are check-in & check-out at Hotel San Carlos - Downtown Convention Center?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel San Carlos - Downtown Convention Center?

No, only service animals are allowed.

Hotel San Carlos - Downtown Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 415 out of 1026 reviews
Rating 8 - Good. 239 out of 1026 reviews
Rating 6 - Okay. 168 out of 1026 reviews
Rating 4 - Poor. 118 out of 1026 reviews
Rating 2 - Terrible. 86 out of 1026 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Blake

Stayed 1 night in Dec 2025

6/10 Okay

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in several hotels and this hotel had the worst beds by far than any other hotel we have stayed at. It would have been more comfortable to sleep on the floor other than that everything else was perfectly acceptable.
Stayed 3 nights in Dec 2025

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful front desk staff!
Stayed 2 nights in Dec 2025

8/10 Good

Patricia T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful historic hotel in the center of downtown Phoenix. Every member of the staff was wonderful - friendly, professional, and helpful.
Stayed 3 nights in Dec 2025

6/10 Okay

Todd

Liked: Cleanliness, property conditions & facilities
If you want history and nostalgia 100% the staff was amazing! Function? Not so much
Stayed 4 nights in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Amazing stay! This place is a hidden gem! Tony at the front desk is great and will bend over backwards for you. Definitely will stay here again!!!
Stayed 3 nights in Dec 2025

8/10 Good

Chandan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Justin

Stayed 1 night in Dec 2025

6/10 Okay

Kenn

Travelled with partner
Liked: Cleanliness
Room was in good condition, staff was good. We love old hotels like this, the bed band pillows could use a serious upgrade, old and hard to sleep on.
Stayed 1 night in Dec 2025

6/10 Okay

Geneva

Stayed 1 night in Dec 2025

6/10 Okay

Raquel

Travelled with family
Disliked: Cleanliness, room comfort
Ac worked great. Room was clean. It is an older building so everything was outdated but nice for the experience. Beds and pillows are not comfortable at all so if you have back or hip problems it would be a no.
Stayed 1 night in Dec 2025

6/10 Okay

Mariah

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was clean, morning staff was very nice (evening staff not very friendly), and the bathroom had that historic charm. However, 4 of our 6 pillows (two beds) were like bricks. There was no thermostat in the room and the "air" kept blowing (not warm or cold). It made the room smell like a fart. In the middle of the night the radiator turned on and it got very hot, despite it not being that cold outside. There was only one outlet in our room that was accessible. I understand quirks, but there were just too many for my liking.
Stayed 1 night in Dec 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great other than a couple minor issues. No thermostat in the room and no thermal control in the shower. Water was constantly changing from hot to cold as other people around us used their water.
Stayed 1 night in Dec 2025

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed many times most have been very good experiences. This time to start with key card was not scanned properly. TV did not work in the room, then was told that nobody could come up right away. When I went down to the front desk was greeted with an attitude and explained that they could not fix the TV, and I knew that. Then, was told that maintenance would not be on the property until 8 or 9, and only until 11 o'clock at night. And I was trying to go out for the night. Ended up having to gather up everything in the room and change rooms and the front desk was again. Very rude to my guest, just not a good time at all.
Stayed 1 night in Dec 2025

10/10 Excellent

Jenifer

Stayed 2 nights in Dec 2025

4/10 Poor

Andrew

Disliked: Property conditions & facilities, room comfort
There was no thermostat in my room. The shower head was nearly falling off. The beds were a bit uncomfortable. I could hear other people's televisions all night making it nearly impossible to sleep between that and the tram. Clean, yes. I didn't get a chance to see the pool. I wouldn't recommend staying for the price.
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Maksym

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel ever. Recommend. Best ppl. Love it.
Stayed 1 night in Dec 2025

2/10 Terrible

Ashlyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away
Stayed 4 nights in Dec 2025

10/10 Excellent

christy T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at the San Carlos. I wanted to stay in an historic hotel. It was fun reading the information posted and looking at the artwork. The hotel also met the criteria for all hotels: clean, friendly and helpful staff, comfortable bed, good shower. The location was perfect. I could walk to the AMC theatre and restaurants. The train was outside the door. I will stay again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Michelle

Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Stayed 2 nights in Dec 2025

10/10 Excellent

Maksym

Liked: Cleanliness, amenities, property conditions & facilities
The Best place ever. Extremely classy. Would highly recommend. 😇
Stayed 1 night in Dec 2025

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Angela was wonderful
Stayed 3 nights in Dec 2025

2/10 Terrible

Deborah

Disliked: Cleanliness, property conditions & facilities
While I get the property is dated, it seems no effort has been put into updating and making it comfortable/pleasant for guests. The one restaurant with an entry inside the hotel Centrico, was closed for a private function which was quite frustrating as we wanted to enjoy a cocktail after attending the symphony. The bed was ridiculously uncomfortable and noise from the light rail made the stay very unenjoyable. We checked out by 6:30 am. Won't stay there again.
Stayed 1 night in Dec 2025