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Best Western Plus Surprise-Phoenix NW

3.5 star property
Hotel with free breakfast, near Surprise Stadium

Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Fitness facility
Lobby
Meeting facility
Premium bedding, pillow-top beds, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
The current price is AU$164
includes taxes & fees
18 Nov - 19 Nov

Explore the area

View map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Place, Destiny Springs Healthcare
    ‪10 min walk‬
  • Place, Centennial Friendship Park
    ‪1 min drive‬
  • Place, Sun Village Golf Course
    ‪3 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(31 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(63 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

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About the area

Surprise

Best Western Plus Surprise-Phoenix NW puts you in the centre of Surprise, 3.6 km (2.2 mi) from Surprise Stadium and 12.4 km (7.7 mi) from Arrowhead Towne Center. Highlights at this hotel include free buffet breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and Hot tub. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also RV/bus/truck parking, along with the convenience of an area shuttle. .Places within a 15-minute drive of this 3.5-property class Surprise hotel include Peoria Sports Complex and Desert Diamond Casino - West Valley.

What's nearby

  • Surprise Stadium - 4 min drive - 4.2 km
  • Peoria Sports Complex - 11 min drive - 12.8 km
  • Luke Air Force Base - 11 min drive - 13.9 km
  • Westgate Entertainment District - 16 min drive - 19.9 km
  • State Farm Stadium - 16 min drive - 20.6 km

Getting around

  • Sky Harbor International Airport (PHX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬8 min walk
  • ‪Dutch Bros Coffee - ‬15 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Jack in the Box - ‬14 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Hotel with free breakfast, near Surprise Stadium
Best Western Plus Surprise-Phoenix NW offers its guests an outdoor pool, Access to hot tub, and a fitness centre. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. An area shuttle within 35 mi is available for a fee. The business-friendly Best Western Plus Surprise-Phoenix NW also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Surprise hotel is smoke free.

  • 86 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • 1 conference room
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include a shower.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.3 out of 5, Excellent, 1,004 reviews
The price is AU$188
includes taxes & fees
24 Nov - 25 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

Is parking available at Best Western Plus Surprise-Phoenix NW?

Yep, Best Western Plus Surprise-Phoenix NW has a free self car park.

How much does it cost to stay at Best Western Plus Surprise-Phoenix NW?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Surprise-Phoenix NW on 18 Nov 2025 start from AU$164.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Surprise-Phoenix NW have a pool?

Best Western Plus Surprise-Phoenix NW has an outdoor pool.

What makes Best Western Plus Surprise-Phoenix NW a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Best Western Plus Surprise-Phoenix NW.

Does Best Western Plus Surprise-Phoenix NW serve breakfast?

You bet, travelers adore the free buffet breakfast here! Offered daily between 6:30 AM and 9:30 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Best Western Plus Surprise-Phoenix NW?

No, Best Western Plus Surprise-Phoenix NW does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Plus Surprise-Phoenix NW?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1002 reviews
Rating 8 - Good. 281 out of 1002 reviews
Rating 6 - Okay. 95 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 42 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peaceful atmosphere combined with the clear sense of safety made this one of the most relaxing stays I've had.
Stayed 5 nights in Aug 2025

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should send other Best Western staff here for training on hospitality! My recent stay at the Best Western in Surprise, AZ, was absolutely wonderful. The team, especially Kristi, Nicole (blonde..sorry I am bad with names), and Priscilla, went above and beyond. They were incredibly accommodating, ensuring every detail of my stay was perfect. Their hospitality was truly top-notch, and the team in the dining area was unbelievable—it's rare to find service like this anymore! They were also a fantastic resource, helping me plan sightseeing around Arizona and answering all of my random, and out of town questions about local points of interest. This level of service made my first trip to Arizona truly memorable and not my last. I can't recommend this hotel highly enough and look forward to staying here again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jennifer L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable hotel we have stayed in over the past week on a road trip with a different hotel every night. I was especially impressed with how the morning staff on 8/15/25 treated each other in addition to being polite and welcoming to us. Top tier team!
Stayed 1 night in Aug 2025

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2025

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude. Grounds/property were filthy Checked out 2 days early to move to different hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only thing that bothered us was the elevator broke down and it was a hassle to carry things up and down the stairs etc
Stayed 1 night in Jul 2025

10/10 Excellent

Marcus

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 4 nights in Aug 2025

2/10 Terrible

Mohsen

Travelled with family
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 5 nights in Jul 2025

8/10 Good

Paul

M
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay and the breakfast is really good!
Stayed 2 nights in Jul 2025

4/10 Poor

Dale

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Older and run down, problem with tv and shower.

I was not happy with the condition of the room. The pillows were so small I wouldn’t consider it a normal pillow, the tv didn’t get any sports channels, and our shower was not in normal working condition. The handles were stripped and just kept spinning. It was already late and we were tired so they had to come to our room the next day to fix the shower. I would never stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

GESELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is the same EVERYDAY! The whole 3 days I was there anyways. Otherwise, that’s the only negative I can think of.
Stayed 3 nights in Jul 2025

10/10 Excellent

Reilly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best, Best Western I’ve ever stayed at. The rooms are huge, comfy beds, and a very nice breakfast and breakfast area. The front desk staff was so kind and speedy!
Stayed 1 night in Jul 2025

8/10 Good

Jodi

Liked: Staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Jason

Stayed 1 night in Jul 2025

10/10 Excellent

Horacio

Stayed 1 night in Jul 2025

8/10 Good

Roberto

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Breakfast was great! Room was clean and beds comfortable!
Stayed 1 night in Jul 2025

6/10 Okay

Sarah

Liked: Cleanliness
Disliked: Amenities
The property was ok but my rooms AC was extremely loud and weird sounding and leaking water. I let them know in the morning and came back at night only to find out no one had even shared my concern or addressed it. I switched rooms and that was way better. I will say the cleaning staff do an amazing job and should be applauded.
Stayed 2 nights in Jul 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator was out of order, so we stayed on the first floor. They put us right next to the housekeeping area. The area wasn't quiet housekeepers yelling down the hallway at one another.
Stayed 1 night in Jul 2025

8/10 Good

Adriana

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Wasn’t really what I was expecting
Stayed 2 nights in Jul 2025

10/10 Excellent

Irma

Stayed 1 night in Jul 2025

10/10 Excellent

Jazmin

Travelled with family
Stayed 1 night in Jul 2025