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4.3 out of 5

"Very easy to get around the property " More

By a verified traveller on Mon 08 Aug 2022

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Hotel Description

At Novotel Swan Valley Vines Resort, you'll be 8.8 km (5.4 mi) from Swan Valley Wines and 9 km (5.6 mi) from Lamonts. Highlights at this hotel include 2 restaurants, 3 outdoor swimming pools, and a full-service spa.

A day of pampering at Keishi Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Muscats Restaurant, is open for breakfast and dinner. With 2 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the 4 outdoor tennis courts, golf course and 24-hour gym plus access to mini golf. 2540 square feet (236 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a spa tub, and a kids' swimming pool. Full breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of free self parking.

Sights within a 20-minute drive of this 4-star The Vines hotel include Houghton Winery and Caversham Wildlife Park.

Room, 2 Queen Beds (Resort)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$219* Per night/room 13 Aug. - 14 Aug.

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Novotel Swan Valley Vines Resort ratings based on 375 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Swan Valley Vines Resort

Everyone (167) Couples (125) Business (1) Family (77) Other (1)
5 out of 5
Very easy to get around the property

Posted by on 8 Aug. 2022

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Comment from Hotel Management

9 Aug. 2022 by Edith

Dear Stuart, Thank you for your time taken to review the Novotel Swan Valley Vines Resort. We hope to welcome you again in the future. Kind Regards, Edith Assistant Manager

4 out of 5
The staff were friendly and the food was great

Posted by on 18 Jul. 2022

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Comment from Hotel Management

9 Aug. 2022 by Edith

Dear Gavin, Thank you for taking the time to review the Novotel Swan Valley Vines Resort. Our staff pride themselves on giving each guest their 100%, I am pleased that you were able to experience this, will pass on the feedback to the teams. Hope to see you again in the near future. Kind Regards, Edith Assistant Manager

5 out of 5
Very clean and flash

Posted by on 15 Jul. 2022

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4 out of 5
Great room. Mini golf awesome. Pool/spa amazing. Easy parking. Room service food was very average. Check in @ reception only 1 staff member so had to wait in a big line could use more staff at busy check in times.

Posted by on 14 Jul. 2022

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2 out of 5
shower head was broken & coffee machine didn't work - terrible for a place to stay if you can't have a shower and that at $335 a night!

Posted by on 11 Jul. 2022

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5 out of 5
.

Posted by on 9 Jun. 2022

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4 out of 5
Enjoyed our stay.. the bed was really comfy ….

Posted by on 26 May 2022

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5 out of 5

Posted by on 7 May 2022

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5 out of 5

Posted by on 28 Apr. 2022

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3 out of 5
The golfing staff were fantastic, course beautiful & upgrade in rooms very nice but it took close to one hour for a group of nine golfers in five rooms to be checked in!! :-(

Posted by on 22 Apr. 2022

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About the Novotel Swan Valley Vines Resort

Location Verdelho Drive, The Vines, WA 6069

Property Features

As a guest of Novotel Swan Valley Vines Resort, you'll find a full-service spa, a golf course, and 3 outdoor swimming pools. There are 2 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 2540 square feet (236 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the eco-friendly Novotel Swan Valley Vines Resort. Self parking is free. This 4-star The Vines hotel is smoke free.

  • 150 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 3 coffee shops
  • 2540 sq ft of conference space
  • 236 sq m of conference space
  • Built in 1989
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 4
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Novotel Swan Valley Vines Resort offers 150 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies or patios. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Private balcony or patio (furnished)
  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.

Muscats Restaurant - Overlooking the golf course, this restaurant serves breakfast and dinner. A children's menu is available.

Thge Vines Cafe and Bar - Overlooking the golf course, this café serves lunch and dinner. Guests can enjoy drinks at the bar.

Greenside Cafe - Overlooking the golf course, this café serves breakfast and lunch.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 32 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Swan
  • Novotel Swan Resort
  • Novotel Swan Valley Vines
  • Novotel Swan Valley Vines Resort
  • Novotel Swan Valley The Vines Hotel The Vines
  • The Novotel Vines Resort Swan Valley The Vines
  • Novotel Swan Valley Vines
  • Novotel Swan Valley Vines Resort Hotel
  • Novotel Swan Valley Vines Resort The Vines
  • Novotel Swan Valley Vines Resort Hotel The Vines

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.