4/10 Poor
Alandra
Travelled with family, Travelled with group
22 Sept 2025
Disliked: Cleanliness, property conditions & facilities
Our room wasn’t cleaned our entire stay even after requests to the front desk, as well as having the service sign on our door everyday. We were told cleaning staff prioritize turnover rooms and then leave for the day immediately after. This shocked me as we had to swap rooms initially as the first room we got had gross black hair all over the bathroom, bed, drain, and hair dryer. There were issues with dead bugs in our second room on the shower and window seat, and functionality issues with the shower drainage.
I have stayed here many times before and I was shocked. The service has gone wildly down hill including the state of the breakfast (multiple mornings the hard boiled eggs were not even on ice) and the price has gone up. Was pretty upset but am hoping it was just an off week as this was not my previous experience. I stay here when visiting family but if my next stay isn’t back to their previous standard I would look into airbnb. Seems to be the same price in that area.
Alandra
Stayed 4 nights in Sep 2025