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MSK The Whiteley

2.0 star property
Hotel with a 24-hour front desk, 4-minute walk to Kensington Gardens

Photo gallery for MSK The Whiteley

In-room safe, individually furnished, laptop workspace
Restaurant
Bathroom
Terrace/patio
In-room safe, individually furnished, laptop workspace

Reviews

5.0 out of 10

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Kitchen
  • Free WiFi

Explore the area

View map
66-68 Inverness Terrace, London, England, W2 3LB
  • Place, Queensway
    ‪2 min walk‬
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Hyde Park
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪36 min drive‬

Room options

View all photos for Deluxe Double Studio

In-room safe, individually furnished, laptop workspace

Deluxe Double Studio

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
TV
Renovated in 2025
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

The Whiteley Executive Triple Studio

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
TV
Renovated in 2025
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Studio

In-room safe, individually furnished, laptop workspace

Superior Double Studio

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
TV
Renovated in 2025
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

The Whiteley Garden Double Studio

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
TV
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Whiteley Executive Triple Suite

In-room safe, individually furnished, laptop workspace

The Whiteley Executive Triple Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
TV
Renovated in 2025
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Single Studio

In-room safe, individually furnished, laptop workspace

Junior Single Studio

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
TV
Renovated in 2025
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

The Whiteley Garden Single Studio

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Kitchenette
Fridge
TV
Renovated in 2025
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

London

MSK The Whiteley places you in the centre of London, within just a 5-minute stroll of Kensington Gardens and within 15 minutes of Hyde Park. Highlights at this hotel include in-room kitchenettes, free WiFi and free high-speed Internet. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and express check-out. Plus you'll find multilingual staff, luggage storage and a ballroom. .Attractions within a 20-minute walk of this London City Centre hotel include Kensington Palace and Kensington High Street.

What's nearby

  • Queensway - 2 min walk - 0.2 km
  • Westbourne Grove - 2 min walk - 0.2 km
  • Kensington Gardens - 3 min walk - 0.3 km
  • Paddington Central - 10 min walk - 0.9 km
  • Hyde Park - 10 min walk - 0.9 km

Getting around

  • Bayswater Underground Station - 2 min walk
  • London (QQP-Paddington Train Station) - 14 min walk
  • London (LCY-London City) - 67 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪Bella Italia - ‬3 min walk
  • ‪Gold Mine - ‬3 min walk
  • ‪Bella Italia - ‬3 min walk

About this property

MSK The Whiteley

Hotel with a 24-hour front desk, 4-minute walk to Kensington Gardens
As a guest of MSK The Whiteley, you'll find multilingual staff, express check-out, and a lift. Public spaces have free WiFi. A complete renovation of MSK The Whiteley was completed in October 2025.

This London hotel is smoke free.

  • 43 guestrooms or units
  • 6 levels
  • 2 buildings
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Lift
  • No smoking on site
MSK The Whiteley offers 43 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished. Kitchenettes offer fridges, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a shower and hairdryers. This London hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 25+ Mbps. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Front entrance ramp
  • Handrails in stairways (102 centimetre high)
  • Lift (80 centimetre wide door)
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Renovated entire property - October 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 30
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 17 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 225 per accommodation, per stay
  • Breakage deposit: GBP 225 per stay
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards, cash and mobile payments. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas for unvaccinated guests.

We should mention

  • One child aged 17 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Whiteleaf
Whiteleaf Hotel
Whiteleaf Hotel London
Whiteleaf London
Whiteleaf Hotel London, England
Whiteleaf
Whiteleaf Hotel London England
Whiteleaf Hotel Hotel
Whiteleaf Hotel London
Whiteleaf Hotel Hotel London

Frequently asked questions

Is there a free airport shuttle available at MSK The Whiteley?

No, MSK The Whiteley does not offer an airport shuttle service.

What time are check-in & check-out at MSK The Whiteley?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at MSK The Whiteley?

No, pets are not allowed.

MSK The Whiteley Reviews

Reviews

5.0
Rating 10 - Excellent. 12 out of 250 reviews
Rating 8 - Good. 32 out of 250 reviews
Rating 6 - Okay. 65 out of 250 reviews
Rating 4 - Poor. 80 out of 250 reviews
Rating 2 - Terrible. 61 out of 250 reviews

5.0/10

Cleanliness

6.2/10

Staff & service

2.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appallingly

On arrival at the whiteleaf hotel we found it to be closed down and looking like a building site. The telephone number is invalid and hotels.com were no help at all. We had nowhere to stay and had to find a last minute hotel. We are still trying to get our money back and absolutely disgusted with the lack of customer service aftercare.
Inside the whiteleaf hotel
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Not great

No breakfast as advertised. Generally decor very tied although some evidence of maintenance underway. Mattress wad so far overdue replacement
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to be like for this property.... even the tube closeness def. is not a + point.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid!

The only good think about this hotel was location, close to tube station, shops and restaurants. With walking distance to Kensington Palace. Rooms were below standards, Room and bathroom were dirty and all you could smell was bleach. In the fridge were damp and juice which must have been there for weeks! Hotel is advertised with breakfast served, when we arrived it turned out that they do not serve breakfast since 6 months! That was the only reason why we picked this hotel. Overall very disappointing stay for the price we have payed. I do not recommend
Stayed 2 nights in Nov 2019

4/10 Poor

Oscar

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019

2/10 Terrible

Ala

Stayed 2 nights in Nov 2019

4/10 Poor

Mohamed Isbandi

Disliked: Cleanliness, property conditions & facilities, room comfort
if you looking for budget stay.. thats the place bt if you lookin for comfort..look for other hotel,overall cleanliness was ok..room was small with ensuite toilet.. shower was too small n sometime no hotwater.. not convenience if u bring lots of luggage coz no lift.. stairs all the way.. location was good, near 2 underground station, bayswater n queensway,restaurants open till late.
Stayed 2 nights in Dec 2018

8/10 Good

Daniele, malta

Liked: Cleanliness, staff & service, room comfort

Great

Great location. Reception and breakfast staff very nice. Room was great. Only downfall is that we had no hot water for over 3 nights of our stay.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is filthy, broken shower, no hot water, dirty walls, ripped stair carpets and general disregard. Appalling place... do not book this hotel
Stayed 2 nights in Dec 2018

2/10 Terrible

Stewart

Dirty room , poor check in-you need photo identification which I was not told about before. Breakfast was awful. I will stay with the bigger chains in future
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading

The pictures here on the app where misleading. The room my wife and I stayed in was not in the best condition. The room was not shown in any pictures posted on the app.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I took a single room with shared barhroom. Room was ok, but toilets and shower in a diferent floor. Shower's condition, very poor, small, not clean. I would not recommend this hotel. Paid way too much for what it offers.
Stayed 2 nights in Oct 2018

2/10 Terrible

James, Cambridge

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was supposed to be a superior room, unfortunately tje shower would only allow cold water to flow. After complaining about this 3 days in a row was told, they know theres a problem with the system but can't do anything about it. There was also no maid service, the bed was never made and the tea/coffee was never replenished. Very poor standard hotel.
Stayed 5 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Tired and needs complete renovation

Cheap but wouldnt recommend staying here. Dirty, tired, no hot water, collapsing bed, windows falling apart, mould in bathrooms, damp smell in corridors and room. Best avoided until refurbished.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Never again

The room was dusty and very damp
Stayed 1 night in Oct 2018

8/10 Good

Stephen

Liked: Staff & service

Budget Hotel In Great Location

The staff were friendly and helpful, but there was no lift so I could not carry my suitcase up to the third floor. Bayswater is a great location for food, drink and Kensington Gardens!
Stayed 1 night in Oct 2018

6/10 Okay

Yasser

Liked: Cleanliness, room comfort

Convenient, nothing exceptional,

convenient room - however in the basement, not the same room I booked online (the other one looked more spacious and special), wifi interrupts a lot
Stayed 1 night in Oct 2018

6/10 Okay

Clive

Disliked: Property conditions & facilities, room comfort

Ok just for 1 night literally as a base

Was ok just for the one night. Very shabby, curtains hanging off, room was scruffy. Were told that the door key card may not work as batteries on doors needed replacing and the maintenance guy had been called. We were lucky but there were others in the reception that couldn't get in their room!! Beds were extremely uncomfortable and pillows ere virtually non existant.
Stayed 1 night in Dec 2017

8/10 Good

Robin

Liked: Cleanliness, staff & service

WhiteLeaf stop over.

Room was small but adequate for three adults. Bathroom and linen super-clean and fresh, no stains, mould etc. Bed linen clean and fresh. Beds a little hard and pillows thin and not enough. Staff very friendly and helpful. Breakfast was excellent and plenty. Mix of Continental/American/British. On check out we asked to leave our bags and they immediately said yes. We collected it at around 3pm with no issues. If you want a luxury 4/5 star hotel that you can lounge around in, watch TV and ignore the sights of London then don't stay here. Somewhere to sleep have breakfast and spend the days sightseeing then it is a good place. Nearest tube 3/4 minutes walk, Hyde Park several minutes walk and from there Museums, Albert Hall therefore very close and Central London a pleasant walk through the Park as is Buckingham Palace.
Stayed 1 night in Oct 2017

4/10 Poor

michael, nyc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

I need a penicillin shot after staying here.

So much terribleness. It’s rundown. Plaster separated from the wall stimuli on the tables. Dirty bathrooms with tons of rust. And the shower didn’t drain. I had to actually stop the shower to avoid it over flowing. When I checked out I sat in the lobby for about 45 minutes planning my day trip and heard 4 people complain about their rooms: 1- no light in the bathroom 2- dirty 3- the best (a literal hole in the ceiling next to the light fixture). Free breakfast and it was scrambled eggs toast etc... not bad at all.
Stayed 1 night in Oct 2017

6/10 Okay

Miriam

Stayed 3 nights in Sep 2017

4/10 Poor

Mike, London

Disliked: Property conditions & facilities

Hotel near Queensway

I object to the fact that although I paid by card in advance, the hotel insisted on photo ID which i had not been warned about and was in any case unnecessary, and then for my credit card details again. I was made to feel like a criminal. The room was pokey and breakfast started too late for me to have any.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017