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ibis Styles London Excel

3.0 star property
Hotel with a restaurant, near O2 Arena

Photo gallery for ibis Styles London Excel

Pillow-top beds, in-room safe, desk, iron/ironing board
Exterior
Meeting facility
Breakfast, lunch, dinner served; British cuisine
Lobby sitting area

Popular amenities

  • Room service
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • Bar
  • 24/7 front desk

Explore the area

Map
272 Victoria Dock Road, London, England, E16 3BY
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪4 min drive‬
  • Tower of London
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪54 min drive‬

Room options

View all photos for Room, 1 Queen Bed (The Queen)

Room, 1 Queen Bed (The Queen)

Room, 1 Queen Bed (The Queen)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow-top bed
Private bathroom
Hairdryer
Coffee/tea maker
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Private bathroom
Hairdryer
Coffee/tea maker
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed (The Home from Home)

Room, 1 Double Bed (The Home from Home)

Room, 1 Double Bed (The Home from Home)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Pillow-top bed
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Double Beds (The Mansion from Home)

Room, 2 Double Beds (The Mansion from Home)

Room, 2 Double Beds (The Mansion from Home)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Pillow-top bed
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Single Beds (The Duet)

Room, 2 Single Beds (The Duet)

Room, 2 Single Beds (The Duet)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Private bathroom
Hairdryer
Coffee/tea maker
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

London

At ibis Styles London Excel, you'll be 3.4 km (2.1 mi) from O2 Arena and 8.1 km (5 mi) from Tower of London. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. Pub is the hotel's own pub, serving drinks along with dinner and light fare. Business amenities include meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning to-go breakfast is served between 5:00 AM and 11:30 AM. There's also the convenience of self parking. .Places within a 15-minute drive of this 3-property class Docklands hotel include South Park and Sky Garden.

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.3 km
  • O2 Arena - 4 min drive - 2.3 km
  • Tower of London - 13 min drive - 7.8 km
  • The Shard - 15 min drive - 9.1 km
  • London Bridge - 15 min drive - 9.1 km

Getting around

  • Custom House Station - 1 min walk
  • West Ham Station - 5 min drive
  • London (LCY-London City) - 3 min drive

Restaurants

  • ‪Subway - ‬7 min walk
  • ‪Costa Coffee - ‬5 min walk
  • ‪Sandwich & Co - ‬4 min walk
  • ‪E16 Café - ‬10 min walk
  • ‪Upper Deck Restaurant - ‬7 min walk

About this property

ibis Styles London Excel

Hotel with a restaurant, near O2 Arena
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly ibis Styles London Excel also features tour/ticket assistance, a garden, and coffee/tea in common area. For a fee, parking is available.

This 3-star London hotel is smoke free.

  • 1 building
  • 305 guestrooms or units
  • 5 levels
  • Conference rooms
  • 0 sq. m of conference space
  • Built in 2000
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Ibis Styles London Excel offers 305 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Languages

Afrikaans, English, Filipino, French, Hindi, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese, Romanian, Russian, Urdu

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ibis London Excel Docklands

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  • Free WiFi
  • Restaurant
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 5:00 AM to 11:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe
  • Pub
  • Restaurant

Things to do

  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2000
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 16 May 2023 to 31 December 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 40.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 5 for adults and from GBP 5 for children
  • Self-parking fee: GBP 15.00 per day
  • Rollaway bed fee: GBP 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

ibis Styles Excel
ibis Styles Excel Hotel
ibis Styles Excel Hotel London
ibis Styles Excel London
ibis Styles London
ibis Styles London Excel
London Excel ibis Styles
London ibis Styles Excel
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel England
ibis Styles London Excel Hotel
ibis Styles London Excel Hotel
ibis Styles London Excel London
ibis Styles London Excel Hotel London

Frequently asked questions

What is the cancellation policy at ibis Styles London Excel?

Ibis Styles London Excel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at ibis Styles London Excel?

Yep, ibis Styles London Excel has a self car park for GBP 15.00 per day.

What makes ibis Styles London Excel a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at ibis Styles London Excel.

Does ibis Styles London Excel serve breakfast?

Sure does, to-go breakfast is offered daily between 5:00 AM and 11:30 AM.

Is there a free airport shuttle available at ibis Styles London Excel?

No, ibis Styles London Excel does not offer an airport shuttle service.

Is there a bar or restaurant at ibis Styles London Excel?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at ibis Styles London Excel?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at ibis Styles London Excel?

No, pets are not allowed.

ibis Styles London Excel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 195 out of 999 reviews
Rating 8 - Good. 395 out of 999 reviews
Rating 6 - Okay. 245 out of 999 reviews
Rating 4 - Poor. 103 out of 999 reviews
Rating 2 - Terrible. 61 out of 999 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didnt get in to room as hotel was closed down due to lockdown
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

KMT NOT WORTH WASTING YOUR TIME

The breakfast was just not it, no hot food served at all in a pack it was from fridge breakfast bar, apple, crosant, orange juice and yoghurt is that what I really paid the extra for ? The queen room is tiny
Stayed 2 nights in Sep 2020

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

4/10 Poor

Effie

Travelled with group
Disliked: Room comfort

Below average stay

My room was okay when I entered it. I felt like it was manageable until i decided that I want to wash my hands and take a shower! The sink was completely clogged and would not drain itself properly at all. It also left a horrible residue of nasty dirt. The beds are quite uncomfortable. I did not have a good nights rest! Then that morning there was no hot water at all in my room and unfortunately the rooms do not have a telephone, you have to whatsapp reception which really annoyed me too. I complained via text and they offered to swap rooms for me. They did not however apologise for the inconvenience at all. My new room was alot better. But I paid for breakfast however there was non. No restaurant in the hotel was available and customer service is below average! Not at all professional in the least. Quite unhappy with my stay. I would not recommend it. Not all the lights in the room work either. and the fire alarm went off at 2am in the morning!!! Twice with again No apology. Horrible service. Definitely would NOT recommend!!!
Stayed 2 nights in Sep 2020

8/10 Good

Carl

Business traveller
Liked: Staff & service, room comfort

Comfortable and good value for what I paid

I stayed for one night as I had a meeting in London the next day. The hotel was undergoing renovations when I stayed. The car park is easily accessible but costs £16 per night which is very expensive. The staff are friendly and helpful. The bed was very comfortable and the shower was clean and modern. I did not stay for breakfast so I cannot comment on the food quality.
Stayed 1 night in Aug 2020

8/10 Good

Lynne, Essex

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Renovation work being carried out - room was very clean and bathroom looked newly renovated as extra clean - no complaints for price paid - although did state breakfast included on ad but no breakfast included!
Stayed 1 night in Aug 2020

2/10 Terrible

Andrius

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great refurbed rooms!

The refurbished rooms are really good. Although we were possibly the only guests due to the Coronavirus outbreak, the staff could not have been more helpful. They are a credit to the hotel. The room was bright, the new bathroom excellent, with lovely hot shower.
Bathroom
new bedroom
Stayed 1 night in Mar 2020

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to the Excel. Great having bar/restaurant attached to hotel where they serve meals late. Only downside was our heating in room did not work
Stayed 2 nights in Feb 2020

4/10 Poor

Karen Docherty

Travelled with family
Disliked: Room comfort

cold rooms noisy guests

the room had no heating and drafty windows it was freezing. we were moved to another room, sadly it was on a floor full of kids trip and they were extremely noisy til about 1 am, running along corridors, banging on doors, shouting, laughing loud, play music loud, until security told them off. dinner wasnt that great. breakfast was ok and rooms were clean
Stayed 1 night in Feb 2020

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service

Great staff

There were works going on amd near the hotel which I never knew about which resulted in a drilling and banging all night. No hot veggie option at brekkie either other tban beans and hash browns which was a shame and only side plates no larger plates which was odd. Overall, not an unpleasant stay and all the staff encountered were fab. Just could of done with some sleep!
Stayed 1 night in Feb 2020

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Ideal location for event at ExCel. Had a great nights sleep and lovely food in pub.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good receptionist definitely deserves management knows what she’s doing
Stayed 1 night in Feb 2020

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, quiet, well equipped hotel near ExCel

Clean, well equipped room with plenty of power and usb points. Great choice of buffet breakfast and adjacent pub serving excellent food in the evening. Bistro bar with coffee and snacks for during the day. Directly opposite train link but hotel is surprisingly quiet given location. Ideally located for London ExCel which is a short walk away.
Stayed 2 nights in Feb 2020

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never miss a beat!

This was our 2nd time staying at ibis Styles London Excel. Seeing a gig at the O2 we were looking for a hotel in the area and this one ticks all the boxes. Great service, nice rooms, good breakfast & a pub attached - what more could you ask for!
Stayed 1 night in Jan 2020

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Gareth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Room was horribly dirty with stains. Staff were unwelcoming Hotel is just overall grotty and poorly up kept.
Stayed 1 night in Feb 2020

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was a nice hotel in a quiet place. Everything was good apart from when the cleaners tried to come into my room at 8;30 and scared the life out of me especially as I was not wearing any trousers. I am aware there is a sign you can put on the door but 8;30am when check out is not until 11am is not an acceptable time to let yourself into someone’s room to see if they are still in there
Stayed 1 night in Feb 2020

8/10 Good

Nathalie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
We arrived on a day when the door cards weren't working and the pressure on the staff to get everything sorted out when it was a technical issue was huge. The staff were amazing - helpful, patient and calm, even when faced very disgruntled guests. As for the rest of the hotel, it was OK - breakfast was really nice, accessed up something akin to a prison staircase, pub area was OK, again with very helpful staff, our room (an apartment) was huge and really well equipped, although a bit fusty. The whole place just needs a bit of a refurb and it'll be great - the car park at the back looks pretty dodgy, as does the rear of the hotel for example. Location is great, a minute from Custom House DLR and the ExCel with really good eating options nearby. We'll definitely be back.
Stayed 1 night in Jan 2020

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice for ExCeL and good rooms.

Comfortable, clean and tidy room, exactly as described. Very convenient for ExCeL and train links, great pub downstairs. Nothing to not like. :-)
Stayed 2 nights in Jan 2020