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Embassy Suites by Hilton Niagara Falls Fallsview

3.5 star property
Hotel with 2 hot tubs, a quick walk to Fallsview Casino
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Embassy Suites by Hilton Niagara Falls Fallsview

Exterior
Indoor pool, pool loungers
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Flat-screen TV, pay films
View from room

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Gym
    Gym
  • Hot tub
    Hot tub
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
6700 Fallsview Blvd, Niagara Falls, ON, L2G3W6
  • Queen Victoria Park
    3 min walk
  • Fallsview Casino
    5 min walk
  • Niagara Falls Convention Centre
    6 min walk
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    44 min drive

Room options

2 Queen Beds Accessible Suite with Sofa Bed and view of Niagara Falls - Floors 10-24

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

3 Queens with view of Niagara Falls & American Falls - Floor 36

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 6
  • 3 Queen Beds

King Bed with Sofa Bed Studio

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 25 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Bed with Sofa Bed Cityview Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

3 Queens with view of Niagara Falls and American Falls - Floors 11-18

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 6
  • 3 Queen Beds

4 Beds with 2 Bathrooms and view of Niagara Falls - Floors 32-37

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 8
  • 2 Queen Beds and 2 Double Beds

Premium Corner Suite - King, Sofabed, Views Niagara Falls & American Falls - Floor 25-35

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

2 Queen Beds with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

4 Beds with view of Niagara Falls - Floor 30

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Water view
  • Sleeps 8
  • 2 Queen Beds and 2 Double Beds

2 Queen Beds with Sofa Bed and view of Niagara Falls & American Falls - Floors 11-20

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

2 Queen Beds with Sofa Bed and view of Niagara Falls American Falls - Floor 40

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Water view
  • Sleeps 6
  • 2 Queen Beds

Premium Family Suite with 1 King, 1 Double and view of Niagara Falls American Falls - Floors 11-24

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Water view
  • Sleeps 4
  • 1 King Bed

2 Queen Beds Premium with Sofa Bed and view of Niagara Falls & American Falls - Floor 40

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Premium Suite with 1 King, Sofa Bed and view of Niagara Falls and American Falls Floors 32-35

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

5 Beds with 2 Bathrooms and view of Niagara Falls & American Falls – Floor 39

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 63 sq m
  • Water view
  • Sleeps 12
  • 2 Queen Beds, 2 Double Beds and 2 Double Sofa Beds

2 Queen Beds with Sofa Bed City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 46 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

2 Queen Beds with Sofa Bed, Whirlpool and partial view of Niagara Falls - Floor 15

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

2 Queen Beds with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

1 King Bed - Cityview Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

King Bed with Whirlpool, Sofa Bed and partial view of Niagara Falls - Floor 30

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 26 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Bed with Sofa Bed and view of Niagara Falls & American Falls - Floor 15

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Bed Premium with Sofa Bed and view of Niagara Falls & American Falls - Floor 30

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 52 sq m
  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the area

Niagara Falls

Embassy Suites by Hilton Niagara Falls Fallsview places you in the centre of Niagara Falls, within just a 5-minute stroll of Fallsview Casino and within 15 minutes of Skylon Tower. Highlights at this hotel include 2 bars/lounges, 2 hot tubs and a restaurant. .The restaurant, TGI Fridays Restaurant, is open for lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym and pool loungers. 20000 square feet (1858 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include a free manager's reception, Wi-Fi in public areas and a coffee shop/cafe. Free full breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 3.5-property class Fallsview hotel include Journey Behind The Falls and Clifton Hill.

What's nearby

  • Fallsview Casino - 5 min walk
  • Journey Behind The Falls - 18 min walk
  • Clifton Hill - 3 min drive
  • Fallsview Indoor Waterpark - 3 min drive
  • Horseshoe Falls - 4 min drive

Getting around

  • Niagara Falls Station - 10 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 44 min drive

Restaurants

  • ‪IHOP - ‬4 min walk
  • ‪Grand Buffet - ‬7 min walk
  • ‪The 365 Club - ‬8 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Applebee's - ‬2 min walk

About this property

Embassy Suites by Hilton Niagara Falls Fallsview

Hotel with 2 hot tubs, a quick walk to Fallsview Casino
Embassy Suites by Hilton Niagara Falls Fallsview offers its guests 2 hot tubs, an indoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

A business centre, 10 meeting rooms, and limo/town car service are available. Event space at this hotel measures 20000 square feet (1858 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Niagara Falls Fallsview. For a fee, parking is available.

This 3.5-star Niagara Falls hotel is smoke free.

  • 613 guestrooms or units
  • 42 levels
  • 2 bars or lounges
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 2003
  • Full breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Niagara Falls Fallsview offers 613 accommodations with laptop-compatible safes and a safe. Flat-screen televisions come with digital channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Chinese (Mandarin), English, French

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 9.95 per day)
  • Available in some public areas: WiFi (CAD 9.95 per day)

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CAD 35 per night)
  • Limo/town car service
  • Secured, covered parking on site (CAD 70 per night)
  • Secured, covered valet parking on site (CAD 100 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • Starbucks
  • TGI Fridays Restaurant

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 20,000 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 42 floors
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 200 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: CAD 9.95 per day (rates may vary)
  • Covered self-parking fee: CAD 70 per night (in/out privileges)
  • Valet parking fee: CAD 100 per night (in/out privileges)
  • Nearby parking fee: CAD 35 per night (2297 ft away)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 5 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton Hotel Niagara Falls Fallsview
Embassy Suites Hilton Niagara Falls Fallsview
Embassy Suites Niagara Falls Fallsview
Niagara Falls Fallsview Embassy Suites
Embassy Suites Hilton Niagara Falls Fallsview Hotel
Embassy Suite Niagara Falls
Embassy Suites Niagara Falls
Niagara Falls Embassy Suites
Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Embassy Suites by Hilton Niagara Falls Fallsview Niagara Falls

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Niagara Falls Fallsview?

Embassy Suites by Hilton Niagara Falls Fallsview offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Niagara Falls Fallsview?

As of 23 Oct 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Niagara Falls Fallsview on 29 Oct 2024 start from AU$239.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Niagara Falls Fallsview?

Yep, Embassy Suites by Hilton Niagara Falls Fallsview has a secured covered self car park with in/out privileges for CAD 70 per night.

Is there a spa on site at Embassy Suites by Hilton Niagara Falls Fallsview?

No, there is no spa at this property. Burning Springs Spa & Thermal Pools is a short 1-minute walk away.

Does Embassy Suites by Hilton Niagara Falls Fallsview have a pool?

Embassy Suites by Hilton Niagara Falls Fallsview has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Embassy Suites by Hilton Niagara Falls Fallsview?

Embassy Suites by Hilton Niagara Falls Fallsview features 2 hot tubs, an indoor pool and 2 bars.

Is Embassy Suites by Hilton Niagara Falls Fallsview family-friendly?

You bet! With amenities such as children's meals and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Niagara Falls Fallsview is a hit with families.

Does Embassy Suites by Hilton Niagara Falls Fallsview serve breakfast?

Sure does, complimentary full brekkie is available daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Embassy Suites by Hilton Niagara Falls Fallsview?

No, Embassy Suites by Hilton Niagara Falls Fallsview does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Niagara Falls Fallsview?

Yep, you can grab a meal at Embassy Suites by Hilton Niagara Falls Fallsview's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton Niagara Falls Fallsview?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Embassy Suites by Hilton Niagara Falls Fallsview?

No, only service animals are allowed.

Embassy Suites by Hilton Niagara Falls Fallsview Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 4637 out of 10342 reviews" "
Rating 8 - Good. 2485 out of 10342 reviews" "
Rating 6 - Okay. 1451 out of 10342 reviews" "
Rating 4 - Poor. 892 out of 10342 reviews" "
Rating 2 - Terrible. 877 out of 10342 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
For the price of $650, I would never recommend.
Hotel was overpriced, but I booked anyways for the fallsview since it was for my parents. However, the bathroom wasn't clean, no free wifi and there was no direct way to Niagara fall unless you pay for little rail car (I don't know the name) for $7 each person. The store in lobby was also extremely overpriced. I have visited Niagara more than 10 times and stay several hotels and this was one of the worst hotel.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Elevators were a nightmare to catch
Stayed 3 nights in Jul 2024

6/10 Okay

Dongmei

Dirty on tables Front desk doesn't have patience, she hung up the phone twice until I know how to connect to the wifi
Stayed 1 night in Jul 2024

8/10 Good

Winnie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lift was slow and skip some floors from 20-30, people can’t get into 9/F and staff need to solve the queues during breakfast time
Stayed 1 night in Jul 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the falls was fabulous
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly gorgeous hotel, phenomenal staff and clean, clean, clean! This was our first time there as a family and we will not stay anywhere else when we go back! We were on the 24th floor. Fantastic job Embassy Suites! A++++
View from hotel window
Stayed 1 night in Jul 2024

10/10 Excellent

khou

Stayed 3 nights in Jul 2024

2/10 Terrible

Anil

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
1. Room is outdated, bathroom is outdated and it is filthy, the shower door does not close properly, the exhaust fan sounds like an helicopter. 2. Beds are not comfortable, they make noise when we move, they are old. 3. Rooms don’t get cool enough even though we put the AC low. 4. Breakfast is bad, and worst you have to stand in line for almost 45 minutes to get into breakfast room. 5. We were asked to use one blue elevator to come to 16th floor, every time it takes 3 to 6 minutes. 6. Room cleaning was not done, later we were told it is done only if we stay 4 nights. This was not communicated during booking or neither check-in. When I paid $500 a night I expected my room to be cleaned every day. This should be added to your hotel description so we can decide the booking. 7. Finally I was told that they would not allow my Hilton honors membership as I booked through 3rd party, this was not the case before, not in US. 8. The off-site parking is pain, the onsite parking amount is outrageous, hotel should disclose parking information in booking details so we can make decision. These are hidden costs. 9. Overall the experience is bad, I will never book this hotel again.
Stayed 2 nights in Jul 2024

4/10 Poor

Sohel

Stayed 1 night in Jul 2024

10/10 Excellent

Paula L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After Reunion
Great big hotel. Great staff willing to answer questions.
Stayed 2 nights in Jul 2024

8/10 Good

Nash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On site Parking is way too expensive - park around the block for half the price. The complimentary breakfast is absolute chaos but food is decent. Price for room (2 queen beds plus separate sitting area) was also inflated and not worth it. Shop around before you book here.
Stayed 1 night in Jul 2024

6/10 Okay

Mark, RACINE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
View was amazing! Expensive, but the view was worth it. Room was spacious, bed was comfortable. Although I would NEVER stay here again because the wait for the elevators is crazy. We were on the 29th floor, and waited a minimum of 10 minutes and a maximum of 20 minutes for an elevator to stop on that floor!! Extremely frustrating!
Stayed 3 nights in Jul 2024

4/10 Poor

Peerapat

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Joshua

Stayed 4 nights in Jul 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Leeni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like my stay, enjoy and staff is friendly
Stayed 1 night in Jul 2024

8/10 Good

Thu

Stayed 3 nights in Jul 2024

8/10 Good

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Rose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t think the room was properly cleaned. There was a hair brush left next to the bed. Be careful for extra charge they will offer room upgrade for exact room that you reserve. They charged me for same room they said it’s upgraded but it’s exactly what I reserved. They refused to refund the additional upgrade and said that the difference was the window size!
Stayed 1 night in Jul 2024

2/10 Terrible

Kyungnam

Stayed 1 night in Jul 2024

6/10 Okay

Benjamin

Stayed 1 night in Jul 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2024

2/10 Terrible

Gabriel

The room is poor unlike last year
Stayed 2 nights in Jul 2024

8/10 Good

Wafaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024