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4.2 out of 5

"We initially were sent to a room that hadn't been cleaned and so then had to wait to be helped move our luggage to another room when they sorted that ... " More

By a verified traveller on Mon 06 Jan 2020

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Hotel Description

Embassy Suites by Hilton Niagara Falls Fallsview places you in the center of Niagara Falls, within just a 5-minute stroll of Fallsview Casino and within 15 minutes of Skylon Tower. Highlights at this hotel include 3 restaurants, 2 bars/lounges, and an indoor swimming pool.

You can enjoy flat-screen TVs with digital channels, and all 613 rooms feature living rooms, WiFi, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators, microwaves, and room service. Free newspapers, safes, and hair dryers are also available.

The restaurant, T.G.I Fridays, is open for lunch and dinner. 20000 square feet (1858 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. There's also the convenience of self parking.

Places within a 30-minute walk of this 3.5-star Fallsview hotel include Journey Behind The Falls and Clifton Hill.

Studio, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$123* Per night/room 14 Jun. - 15 Jun.

2 Queen Beds - Fallsview Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Jr. Presidential - Whirlpool - Fireplace - Fallsview Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

One King Bed - Whirlpool - Fallsview Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Queen Beds - Cityview Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

3 Queen Beds - Fallsview Suite with Whirlpool

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Niagara Falls Fallsview ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Niagara Falls Fallsview

Everyone (4) Family (1)
4 out of 5
We initially were sent to a room that hadn't been cleaned and so then had to wait to be helped move our luggage to another room when they sorted that out. The room configuration was great for what we need for 2 families (4 adults and 2 children). The breakfast was pretty good, not as busy as we were expecting due to other reviews. We had some issues with the laundry - various machines didn't work but took our money, one washed but didn't spin so we had to move the very wet clothes to another machine and the dryers took a few goes before the clothes were dry so think all need to be serviced. The highlight was the view from our room - amazing, and the ease to the falls and other attractions nearby - our shuttle bus driver from Toronto told us we were staying in the best hotel at the falls and we definitely agreed.

Posted by , from Hobart, Tasmania, Australia on 6 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by AM

Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and appreciate your feedback. Please note that this information has been passed on to our concerned staff. Looking forward to having you back again!

4 out of 5
Fantastic hotel with beautiful views on fallsview side. Breakfast great. Close to everything. Restaurants adjoining are very expensive and the vouchers you get in room make you buy something you dont need. No real saving. I checked out before i could have a shower due to a fire and evac protocol in place. Unfortunately they would let me have a shower later that day despite being out out. Also had to carry my luggage down stairs from level 22

Posted by on 10 Nov. 2019

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Comment from Hotel Management

15 Nov. 2019 by AM

Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and hope that you will consider staying with us again.

5 out of 5
Views - spectacular Service- kind efficient Very busy hotel but staff aid in getting everyone a nice experience

Posted by on 4 Jun. 2019

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Comment from Hotel Management

7 Jun. 2019 by AK.GuestAssistance

I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

5 out of 5

Posted by on 12 Nov. 2018

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Comment from Hotel Management

13 Nov. 2018 by emb

Thank you for staying with us. We appreciate your feedback!

3 out of 5
Breakfast was a bit like a cattle trough. Churned through and pretty low quality

Posted by on 8 Oct. 2018

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Comment from Hotel Management

2 Nov. 2018 by emb

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

About the Embassy Suites by Hilton Niagara Falls Fallsview

Location 6700 Fallsview Blvd, Niagara Falls, ON L2G3W6

Property Features

There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. A business center and limo/town car service are available. Public spaces have WiFi for a fee. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. An indoor pool, tour/ticket assistance, and an arcade/game room are also featured at the business-friendly Embassy Suites by Hilton Niagara Falls Fallsview. You'll have access to the indoor pool at a partner property. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Niagara Falls Fallsview was completed in January 2016. This 3.5-star Niagara Falls hotel is smoke free.

  • 613 guestrooms or units
  • 42 levels
  • 3 dining venues
  • 2 bars or lounges
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 2003
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (45.6 km / 28.3 mi)
  • Train station: Niagara Falls, ON (XLV-Niagara Falls Train Station) (4.5 km / 2.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Niagara Falls Fallsview offers 613 accommodations with minibars and laptop-compatible safes. Accommodations offer separate living rooms. Flat-screen televisions come with digital channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and safes. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

T.G.I Fridays - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Keg Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving or departing on NFL game day are subject to additional parking and check-in restrictions.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 5
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 200 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: CAD 9.95 per day (rates may vary)
  • Secured self parking fee: CAD 60 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton Hotel Niagara Falls Fallsview
  • Embassy Suites Hilton Niagara Falls Fallsview
  • Embassy Suites Niagara Falls Fallsview
  • Niagara Falls Fallsview Embassy Suites
  • Embassy Suites Hilton Niagara Falls Fallsview Hotel
  • Embassy Suite Niagara Falls
  • Embassy Suites Niagara Falls
  • Niagara Falls Embassy Suites
  • Embassy Suites by Hilton Niagara Falls Fallsview Hotel
  • Embassy Suites by Hilton Niagara Falls Fallsview Niagara Falls

You should know

  • Up to 5 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.