Dingy, unkept, mildew odor room was in the basement and was essentially part of the dining room that served breakfasts to the guests. So early morning activity outside our bedroom door as well as 20 guests talking and eating each morning.
First day as I checked-in and I immediately called to ask about changing rooms. I was told they were sold out for the night, but several rooms were available for the next night and to simply call in the morning and they could change. When I called the next day I was told sorry but although there were open rooms, they booked them already. AWFUL ROOM, AWFUL NON-CUSTOMER SERVICE, AWFUL EXPERIENCE.