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5.0 out of 5

"We got such a good price for our 5 night stay through Wotif that I joked to my friends that I thought we might be staying in the broom cupboard. In fa ... " More

By a verified traveller on Fri 14 Apr 2017

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Hotel Description

A luxury stay in the heart of New York awaits you at Lotte New York Palace. Within steps you'll find 5th Avenue and St. Patrick's Cathedral within a short 5-minute stroll. Highlights at this family-friendly hotel include 3 bars/lounges, a full-service spa, and a restaurant.

WiFi, wired Internet, and plasma TVs are featured in all 909 rooms. Minibars provide refreshments, and 24-hour room service is also available. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Free weekday newspapers, in-room massages, and safes are also available.

A day of pampering at The Palace Spa can include hot stone massages, detox wraps, and mani/pedis. The restaurant, Villard, serves American cuisine and is open for breakfast, brunch, and lunch. Troubles Trust is the hotel's own cocktail bar. Enjoy the health club and steam room as well as access to free bike rentals. Business travelers can take advantage of a conference center, a business center, and limo/town car service. Additionally, you'll find WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Full breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Midtown hotel include Rockefeller Center and Top of the Rock.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$432* Per night/room 28 Feb. - 29 Feb.

Premier Room, 1 King Bed, View (Skyline)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Accessible, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Corner (Towers Corner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, View (Skyline)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (Cathedral View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lotte New York Palace ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lotte New York Palace

Everyone (2)
5 out of 5

Luxury hotel in good location

Pros: The blinds in the room were fantastic, and cut out all the light, so we didn't wake up early.
Location: It was about 9 blocks south of Central Park, so an easy walk. Close to the Rockerfeller Centre, and MOMA and the Subway to go other places.
We got such a good price for our 5 night stay through Wotif that I joked to my friends that I thought we might be staying in the broom cupboard. In fact we got a large bedroom, with seating, and windows on 2 sides, and beautiful furnishings and mirrors and lamps. We were on the 17th floor, with no particular view, but the lift zoomed up there in no time. When we looked around some of the facilities (function rooms) in the old part of the hotel, they were truly luxurious. The day we arrived, we couldn't get an early check in, but were offered use of the steam room and showers in the spa to freshen up, which was fantastic even after a relatively short travel time. There were no coffee or tea making facilities in the room, which was disappointing, especially as room service was pretty expensive, I think 33usd for a continental breakfast for example, although I am sure it would have been lovely. We got charged for items from the mini bar, as we moved them around to put something of our own in to cool down, but this charge was reversed. It was a lovely place to stay at the end of our holiday, and a respite from the madness of New York within it's walls!

Posted by , from Australia on 14 Apr. 2017

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Comment from Hotel Management

18 Apr. 2017 by Victor

Thank you very much for your excellent rating and feedback. We are delighted that you had an enjoyable holiday and stay with us. We look forward to serving you again. Sincerely, Victor

5 out of 5

Excellent staff

All staff very helpful - from Front Desk/ Reception to Concierge, Housekeeping and Doormen. Great location.

Posted by on 1 Dec. 2016

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About the Lotte New York Palace

Location 455 Madison Ave, New York, NY 10022

Property Features

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have WiFi and wired Internet for a fee. Business amenities include a business center and limo/town car service. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Lotte New York Palace. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • 3 bars or lounges
  • Built in 1981
  • Dining venue
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.2 km / 9.4 mi)
  • Train station: New York Grand Central Terminal Station (1.6 km / 1 mi)
  • Metro station: 51 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Lotte New York Palace offers 909 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Lotte New York Palace has a restaurant on site.

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 24 and USD 100 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 80 per night
  • Pet fee: USD 125 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte New York Palace Hotel
  • Lotte New York Palace New York
  • Lotte New York Palace Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.wotif.com/New-York-Hotels-Lotte-New-York-Palace.h4818-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.