2/10 Terrible
Philip
Travelled with family
1 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience Ever
This one of the worst Hotel experiences I have ever stayed in. We were Checking in with large suitcase for an our cruise and there was no porter available to help us. We booked 3 room and several of us had limited mobility issues. The front desk clerk was not willing to help us. He just pointed to a luggage cart in the lobby. We had to get our heavy suitcases up to our rooms ourselves. The next morning we went out for coffee and retired to find our we could not get back into our rooms and we got stuck in the elevator for 30 min. Them After we checked out we were waiting for our Uber in the lobby. I needed to use the restroom. It was Locked so I ask concierge to open the bathroom. She said I do not have a key. I asked her again can you get a key and open the bathroom. She looked at me like it was a big inconvenience to her. I asked again to get the key and open the locked bathroom in the lobby. Finally another staff member overheard me and unlocked the bathroom doors. Then when our uber arrived no staff member even offered to help with all our luggage. Never in all my years as a travel agent have I ever came across such an unprofessional hotel staff. I would never recommend this hotel to my clientele.
Philip
Stayed 1 night in Sep 2025