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DoubleTree by Hilton Metropolitan - New York City

4-star property
569 Lexington Ave, New York, NY 1800 796 370
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3.8 out of 5
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See all 11 Wotif Reviews

"Room was nice and extremely clean, the hotel is in a great location. Doorman, front desk and cleaning staff were so friendly and helpful. Definitely r ... " More

By a verified traveller on Wed 08 Jan 2020

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Hotel Description

DoubleTree by Hilton Metropolitan - New York City puts you in the heart of New York, within just a 10-minute stroll of popular attractions like 5th Avenue and St. Patrick's Cathedral. Highlights at this Art Deco hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

TVs with cable channels are featured in all 764 rooms, and you can enjoy WiFi, wired Internet, and free newspapers. Nice touches to enhance your stay include free toiletries and premium bedding. Safes, hair dryers, and phones are also available.

The restaurant, Met Grill, serves American cuisine and is open for breakfast. Met Bar is the hotel's own lobby lounge. 12000 square feet (1115 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a fitness center, and spa services. Buffet breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star Midtown hotel include Chrysler Building and Rockefeller Center.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Metropolitan - New York City ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Metropolitan - New York City

Everyone (7) Couples (1) Family (3)
2 out of 5
The room consistently lacked hot water. It was reported to the concierge but no action was taken. Safe didn't work in the room. It was reported and no tangible action occurred to resolve the matter.

Posted by on 18 Jan. 2020

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5 out of 5
Room was nice and extremely clean, the hotel is in a great location. Doorman, front desk and cleaning staff were so friendly and helpful. Definitely recommend.

Posted by on 8 Jan. 2020

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3 out of 5
Loved the location didn’t like the lack of free wifi , even as an hhoners member, staff couldn’t even sort out my membership details to obtain points, next time I’ll stay at the Marriott near by

Posted by on 23 Jul. 2019

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5 out of 5
Perfect position, amazing staff, great facilities.

Posted by on 3 Apr. 2019

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4 out of 5
Rooms were to cramp d for 4 people- one of us had to sleep on the floor

Posted by on 19 Dec. 2018

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5 out of 5
Great location, friendly staff and delicious cookies!

Posted by on 27 Oct. 2018

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3 out of 5

Posted by on 25 Sep. 2018

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4 out of 5

Nice

You have to ask for extras like a fridge. But general comfort location very good

Posted by , from atlanta on 18 Jul. 2018

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4 out of 5
It was nice, the bed was very comfy. But there was no fridge and we didn’t like the bathroom.

Posted by on 26 Jun. 2018

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3 out of 5
Very disappointed with the attitude of the reception staff.

Posted by on 9 Jun. 2018

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About the DoubleTree by Hilton Metropolitan - New York City

Location 569 Lexington Ave, New York, NY 10022

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton Metropolitan - New York City. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1 building
  • 764 guestrooms or units
  • 20 levels
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1961
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (18.3 km / 11.3 mi)
  • Train station: Grand Central - 42 St. Station (1.3 km / 0.8 mi)
  • Metro station: Lexington Av.-53 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Metropolitan - New York City offers 764 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • HD television
  • Cable channels
  • Movies for purchase
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Met Bar - Onsite lobby lounge.

Met Grill - This restaurant specializes in American cuisine and serves breakfast only.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100 per stay
  • Weight limit: 60 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Self parking fee: USD 55 per night
  • Valet parking fee: USD 65 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Metropolitan New York City Hotel
  • DoubleTree Hilton Metropolitan Hotel New York City
  • DoubleTree Hilton Metropolitan New York City
  • DoubleTree Hilton New York City
  • DoubleTree Metropolitan
  • DoubleTree Metropolitan Hilton
  • DoubleTree Metropolitan New York City
  • DoubleTree New York City Metropolitan
  • Hilton DoubleTree Metropolitan
  • Hilton Metropolitan New York City
  • DoubleTree Hilton Metropolitan Hotel
  • DoubleTree by Hilton Metropolitan - New York City Hotel
  • DoubleTree by Hilton Metropolitan - New York City New York
  • DoubleTree by Hilton Metropolitan - New York City Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.