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DoubleTree by Hilton Metropolitan - New York City

5.0 star property

Photo gallery for DoubleTree by Hilton Metropolitan - New York City

Exterior
Premium bedding, in-room safe, desk, blackout curtains
Dining
Interior
Lobby lounge

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
569 Lexington Ave, New York, NY, 10022
  • Place, Rockefeller Center
    ‪6 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Grand Central Terminal
    ‪10 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪43 min drive‬

Room options

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Hilton New York Times Square

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  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
8.6 out of 10, Excellent, 1,876 reviews
The price is AU$319
includes taxes & fees
20 July - 21 July
Hilton New York Times Square

About the area

New York

A luxury stay in the heart of New York awaits you at DoubleTree by Hilton Metropolitan - New York City. Within just a 10-minute stroll, you'll find popular attractions like 5th Avenue and Rockefeller Center. Highlights at this Art Deco inn include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Met Grill, serves American cuisine and is open for breakfast. Met Bar is the inn's own lobby lounge. 12000 square feet (1115 square metres) of event facilities include 12 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include a gym, spa services and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 5-property class Manhattan inn include St. Patrick's Cathedral and Madison Avenue.
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What's nearby

  • Rockefeller Center - 6 min walk - 0.6 km
  • 5th Avenue - 6 min walk - 0.6 km
  • Grand Central Terminal - 10 min walk - 0.8 km
  • Central Park - 12 min walk - 1.1 km
  • Times Square - 13 min walk - 1.1 km

Getting around

  • 51 St. Station - 1 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 29 min drive

Restaurants

  • ‪Schnipper's Quality Kitchen - ‬1 min walk
  • ‪The Mill - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Ess-a-Bagel - ‬2 min walk
  • ‪Paris Baguette - ‬2 min walk

About this property

DoubleTree by Hilton Metropolitan - New York City

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre, 12 meeting rooms, and limo/town car service are available.

Event space at this inn measures 12000 square feet (1115 square metres) and includes conference space. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury DoubleTree by Hilton Metropolitan - New York City. For a fee, parking is available.

This 5-star New York inn is smoke free.

  • 1 building
  • 764 guestrooms or units
  • 20 levels
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1961
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Metropolitan - New York City offers 764 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

Similar properties

Exterior
Hotel Edison Times Square
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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.3 out of 5, Excellent, 5,750 reviews
The price is AU$283
includes taxes & fees
1 July - 2 July
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)

Parking and transport

  • Limo/town car service
  • Parking on site (USD 55 per night)
  • Valet parking on site (USD 65 per day)
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Met Bar
  • Met Grill

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 12 meeting rooms
  • 12,000 square feet of conference space
  • Business centre

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 20 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1961
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch HDTV with cable channels
  • Pay films

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100 per stay
  • Weight limit: 60 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Self-parking fee: USD 55 per night
  • Valet parking fee: USD 65 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Metropolitan New York City Hotel
DoubleTree Hilton Metropolitan Hotel New York City
DoubleTree Hilton Metropolitan New York City
DoubleTree Hilton New York City
DoubleTree Metropolitan
DoubleTree Metropolitan Hilton
DoubleTree Metropolitan New York City
DoubleTree New York City Metropolitan
Hilton DoubleTree Metropolitan
Hilton Metropolitan New York City
DoubleTree Hilton Metropolitan Hotel
DoubleTree by Hilton Metropolitan New York City
DoubleTree by Hilton Metropolitan - New York City Hotel
DoubleTree by Hilton Metropolitan - New York City New York
DoubleTree by Hilton Metropolitan - New York City Hotel New York

Frequently asked questions

Is parking available at DoubleTree by Hilton Metropolitan - New York City?

Yep, DoubleTree by Hilton Metropolitan - New York City has a self car park for USD 55 per night. A self car park is also available, for a fee.

Is there a spa on site at DoubleTree by Hilton Metropolitan - New York City?

There's no onsite spa, but this property does offer spa services.

What makes DoubleTree by Hilton Metropolitan - New York City a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Metropolitan - New York City.

Does DoubleTree by Hilton Metropolitan - New York City serve breakfast?

Sure does, buffet brekkie is on offer weekdays from 6:30 AM to 11:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Metropolitan - New York City?

No, DoubleTree by Hilton Metropolitan - New York City does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Metropolitan - New York City?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Metropolitan - New York City?

Check-in begins at 3 PM. Check-out time is noon.

DoubleTree by Hilton Metropolitan - New York City Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 276 out of 1000 reviews
Rating 8 - Good. 347 out of 1000 reviews
Rating 6 - Okay. 170 out of 1000 reviews
Rating 4 - Poor. 95 out of 1000 reviews
Rating 2 - Terrible. 112 out of 1000 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property closed and didn’t let anyone know
Stayed 3 nights in Jan 2022
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber und hochwertig zum kleinen Preis
Stayed 5 nights in Jan 2022
Verified

2/10 Terrible

Joy Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closed when we arrived. We waited outside the hotel, freezing cold
Stayed 2 nights in Jan 2022
Verified

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled our booking a week before our stay and haven't refunded us
Stayed 2 nights in Dec 2021
Verified

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like nothing because they closed 😞
Stayed 4 nights in Dec 2021
Verified

2/10 Terrible

MARIA ISABEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation
Stayed 2 nights in Dec 2021
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted.
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apesar que no abrieron el hotel fueron responsables al darme otro estadia
Stayed 3 nights in Oct 2021
Verified

2/10 Terrible

March

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Locked and Closed

Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance.
Stayed 3 nights in Nov 2021
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort

Accessibility

The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Sandra Elizabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We actually stayed at The Stewart. Double tree was not available. Room was old, wall paper pealing off, stained carpet, stained bathroom tiles, bedding was stained and no one had vacuumed under the beds in months. Tv didn’t work. Would not stay there again or recommend.
Stayed 4 nights in Oct 2021
Verified

2/10 Terrible

John

Disliked: Staff & service
We were boarding a plane only learn the hotel was completely shut down. No advance notice and no rebooking until we reach out to Expedia who did a great job
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Federico

Liked: Staff & service

Excellent Vacation

We’ve been transferred an another hotel, Stewart Hotel, the staff was awesome, very friendly and helpful. The location is amazing but the rooms they need to watch more the cleaning. We are very happy for our staying.
Stayed 3 nights in Oct 2021
Verified

2/10 Terrible

Kishana W

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this hotel was temporarily suspended and failed to notify me. I Arrived at the hotel to find out it was closed. No email, text or call was given prior to my arrival.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Archana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad treatment by double Tree and Hotels.com

The whole experience could not have been any worse. The hotel and hotels.com sold us rooms when the hotel has been closed for 18 months. Both together were fraudulent in their dealing and cheating us. we stood in front of the hotel with our bags and no place to go. They did not make any effort to help us find another hotel. In return for all our problems all they want to give us another voucher for hotels.com. Why would I ever want to use such a company again. I have no faith in such a bad operation of double tree hotel and hotels.com who together let it happen and sold us a rooms to us and our friends. In my opinion I have never be treated worse and I am going to report this to Attorney general and better business bureau so this does not happen to anyone else.
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is closed for a whole year and you booked us there . Still you’re looking for rating .
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

FLORELLA

They cancel our reservation only 1 day before travel
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Kateidra

Disliked: Property conditions & facilities
Property wasn’t open and charged me for my stay anyway!
Stayed 3 nights in Oct 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

reservation to hell

this was the worst trip ever pre paid my stay when we arrived the hotel was closed sign on the door did not receive any notification of this closing could not get ahold of any one on this problem we had trouble finding a place to stay so we took the train back to ma fron ny city this mix up cost me hundreds of dollars and did not get back until midnight my nightmare is still going on i booked a non refundable stay now hotels.com and doubletree hilton are blaming each other and neither one has provided a refund the fight goes on beware
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Dvonne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible!!!!

The hotel is closed!!!! I made a reservation and thought everything beas set. Show nup to check in and there are signs on the front saying the are permanent closed. Stood there for hours trying to find another hotel so my family wouldn't be on the street. So disappointed and I won't be using Hotels.com in the future
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is CLOSED!

This hotel is CLOSED and has beem for 2 years. Why hotels .com is still letting people make reservations is beyond me.
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Nilima

Hotel.com committed fraud by charging for rooms and after we arrive here in NY from Florida that that hotel is closed for about 2 years Thus situation will go to a lawyer as no one from H.C is resolving this issue.We will also inform State attorney’s office about H.C
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Kirsy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL CLOSED for 1.5 years don’t book

THIS HOTEL HAS BEEN CLOSED FOR 1.5 YEARS. Hotel.com sold us a room here. We arrive and the hotel has been closed for more than a year. There were several families in the sidewalk literally not knowing what to do. It was a MESS. We were lucky that our phones were charged and were able to quickly get another hotel last minute. Outrageous
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed upon arrival
Stayed 3 nights in Oct 2021
Verified

8/10 Good

Carlito

Liked: Cleanliness, staff & service, property conditions & facilities
Los pasillos oscuros la bañera un poco pequeña pero la cama excelente me gusto
Stayed 3 nights in Oct 2021