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AC Hotel by Marriott New Orleans French Quarter

4.0 star property
Hotel with a rooftop terrace, a quick walk to Bourbon Street

Photo gallery for AC Hotel by Marriott New Orleans French Quarter

Stunning hotel entrance with a classic marquee sign above the doors, flanked by large windows and decorative columns.
Relax in style with comfortable seating and a warm ambiance.
Relax in a spacious living room with a sofa and armchairs, featuring a unique wall art piece and a glass coffee table.
Relax in style with comfortable seating and a curated art piece in our elegant lobby.
Enjoy a vibrant atmosphere at our bar, where you can sit and socialize with friends.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Housekeeping
The current price is AU$153
includes taxes & fees
6 Aug - 7 Aug

Explore the area

Map
221 Carondelet St, New Orleans, LA, 70130
  • Bourbon Street
    ‪3 min walk‬
  • Caesars Superdome
    ‪11 min walk‬
  • Ernest N. Morial Convention Center
    ‪15 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, No Windows

Relax in a serene space with a comfortable bed, desk, and flat-screen TV.

Room, 1 King Bed, Non Smoking, No Windows

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Two single beds with white bedding, a flat-screen TV, and a desk with a lamp.

Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
Pillow-top bed
Blackout curtains
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Relax in a serene space with a neatly made bed, desk, and flat-screen TV.

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Two large beds with white linens and a flat-screen TV are featured in this stylish room.

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Relax in a spacious room with a large bed, desk, and window with sheer curtains.

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(70 reviews)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Relax in a spacious room with a large bed, desk, and window with sheer curtains.

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Room, 1 King Bed, Non Smoking (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Two single beds with white linens, a nightstand with charging station, and a wall-mounted light fixture.

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Relax in a serene space with a neatly made bed, desk, and flat-screen TV.

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Stay in a stylish room with a desk, chair, and mini-fridge.

Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(64 reviews)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Two large beds with white linens and a flat-screen TV are featured in this stylish room.

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Relax in a stylish room with a large bed, desk, and artwork.

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Relax in a spacious room with a large bed, desk, and flat-screen TV.

Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Rainfall showerhead
Designer toiletries
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

New Orleans

AC Hotel by Marriott New Orleans French Quarter places you in the centre of New Orleans, within just a 5-minute stroll of Bourbon Street and within 15 minutes of Caesars Superdome. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The café, AC Kitchen, is open for breakfast. AC Lounge is the hotel's own lobby lounge, serving drinks along with dinner and light fare. 2196 square feet (204 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Self-service breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 4-property class New Orleans Central Business District hotel include Jackson Square and Ernest N. Morial Convention Center.

What's nearby

  • Bourbon Street - 3 min walk - 0.3 km
  • Caesars Superdome - 11 min walk - 1.0 km
  • Jackson Square - 15 min walk - 1.3 km
  • Ernest N. Morial Convention Center - 15 min walk - 1.3 km
  • National World War II Museum - 15 min walk - 1.3 km

Getting around

  • Carondelet at Gravier Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 16 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 28 min drive

Restaurants

  • ‪Lüke - ‬3 min walk
  • ‪Daisy Dukes Express - ‬2 min walk
  • ‪Gallier's Restaurant & Oyster Bar - ‬2 min walk
  • ‪W XYZ Bar - ‬2 min walk
  • ‪Streetcar Cafe - ‬2 min walk

About this property

AC Hotel by Marriott New Orleans French Quarter

Hotel with a rooftop terrace, a quick walk to Bourbon Street
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2196 square feet (204 square metres) and includes a conference centre. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly AC Hotel by Marriott New Orleans French Quarter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 8 levels
  • Conference rooms
  • 2196 sq ft of conference space
  • 204 sq. m of conference space
  • Built in 1871
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
AC Hotel by Marriott New Orleans French Quarter offers 220 accommodations with laptop-compatible safes and free newspapers. Beds feature pillowtop mattresses. 47-inch Smart televisions come with premium cable channels and Netflix. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,552 reviews
The price is AU$151
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered valet parking on site (USD 60 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Self-serve breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 19.88 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • AC Kitchen
  • AC Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,196 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1871
  • Communal living room
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately USD 19.88 for adults and from USD 10.95 for children
  • Valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cotton Exchange Downtown
Cotton Exchange Downtown New Orleans
Cotton Exchange Hotel
Cotton Exchange Hotel Downtown New Orleans
Cotton Hotel
AC Hotel New Orleans French Quarter
AC Hotels by Marriott New Orleans Bourbon
AC Hotel by Marriott New Orleans French Quarter Hotel
AC Hotel by Marriott New Orleans French Quarter New Orleans

Frequently asked questions

What is the cancellation policy at AC Hotel by Marriott New Orleans French Quarter?

AC Hotel by Marriott New Orleans French Quarter offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at AC Hotel by Marriott New Orleans French Quarter?

As of 5 Aug 2025, prices found for a 1-night stay for 2 adults at AC Hotel by Marriott New Orleans French Quarter on 6 Aug 2025 start from AU$153.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at AC Hotel by Marriott New Orleans French Quarter?

Yep, AC Hotel by Marriott New Orleans French Quarter has covered valet parking with in/out privileges for USD 60 per night. Additionally there is motorhome/coach/lorry parking, for a fee.

What makes AC Hotel by Marriott New Orleans French Quarter a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at AC Hotel by Marriott New Orleans French Quarter.

Does AC Hotel by Marriott New Orleans French Quarter serve breakfast?

Sure does, self-service breakfast is offered on weekdays between 6:00 AM and 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at AC Hotel by Marriott New Orleans French Quarter?

No, AC Hotel by Marriott New Orleans French Quarter does not offer an airport shuttle service.

Is there a bar or restaurant at AC Hotel by Marriott New Orleans French Quarter?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at AC Hotel by Marriott New Orleans French Quarter?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

AC Hotel by Marriott New Orleans French Quarter Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 499 out of 1004 reviews
Rating 8 - Good. 256 out of 1004 reviews
Rating 6 - Okay. 136 out of 1004 reviews
Rating 4 - Poor. 52 out of 1004 reviews
Rating 2 - Terrible. 61 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoking area on the 6th floor.
Stayed 1 night in Apr 2025

10/10 Excellent

Kayla

Travelled with family
Great place and conveniently located to the French Quarter and Bourbon Street. I was disappointed because I did pay for the added breakfast option but when I checked in, they did not say anything about where that was or what the hours were. I remembered on the last morning to check and I saw that I did at breakfast. I went down but it ended at 10 and I got down there at 9:59 am and was turned away. I feel like the reminder should have been included upon check-in. My room was also right by the elevator and was fairly loud on and off as people came and went throughout the night. I would stay there again, but hopefully not by the elevator.
Stayed 2 nights in Apr 2025

8/10 Good

James

Stayed 1 night in Apr 2025

10/10 Excellent

Helen, Lake Elsinore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night before our cruise. Very clean and quiet. Close to Bourbon Street.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean facility.

Facility was clean. The only reason I gave four stars instead of five stars is because the television in my room didn't work.
Stayed 2 nights in Apr 2025

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet did not work in room, the TV offered Netflix but could never connect. The TV went off for over 2 days and did not allow me to use it. The bathroom was not thoroughly cleaned the toilet was filthy and the bed had stains. I would not stay here again
Stayed 4 nights in Apr 2025

2/10 Terrible

remo

Stayed 2 nights in Apr 2025

10/10 Excellent

Hunter

Stayed 1 night in Apr 2025

8/10 Good

Jagoda

Travelled with family and small children
Liked: Staff & service, amenities
Close to French Quarter, with lots of restaurants and amenities nearby. Rooms are on the smaller side, but not tiny. Basic necessities were available, room quiet and beds comfortable. Would recommend for proximity to surrounding areas and local streetcars.
Stayed 4 nights in Apr 2025

8/10 Good

Ayeshinaye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Chloe

Stayed 3 nights in Apr 2025

10/10 Excellent

GERARDO

Stayed 3 nights in Apr 2025

10/10 Excellent

Diontay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, walking distance from all the good places
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property checked all the boxes I needed to have an exceptional trip.Would stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Bernadette C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, kind and helpful.... Everyone smiled and always asked if things were going ok for us. The hotel is not far from Bourbon Street but just far enough where we could get good sleep so we could go enjoy Bourbon Street the next day, also next block had a couple local eateries that had drink specials and played good music
Stayed 3 nights in Apr 2025

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Damian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was excellent and deserve a two dollar raise!
Stayed 1 night in Apr 2025

10/10 Excellent

Tyrique

Stayed 3 nights in Apr 2025

8/10 Good

Krysteena

Liked: Staff & service
Great staff all around front desk, housekeeping, valet…. They make the hotel better than what it is
Stayed 3 nights in Apr 2025

10/10 Excellent

Shuyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2025

2/10 Terrible

Valery

Travelled with partner
Disliked: Amenities
Bathroom was dirty and the shower flooded the bathroom. Room was not clean. Worst experience! They did nothing to comfort us when we reported the dirty toilet and flooded bathroom. Only stayed 1/3 days! Checked out the very next day and found the Fontenot
Stayed 3 nights in Apr 2025

6/10 Okay

taylor

Stayed 2 nights in Apr 2025

4/10 Poor

guy

Stayed 2 nights in Apr 2025

4/10 Poor

Benjamin, SEATTLE

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Manager was nice. Inside was a bit wanting. Breakfast too expensive. Audacity to expect $26 for coffee. “Coffee pot is put out into lobby only after breakfast.” So I had to buy a $6 coffee across the street before going out for a run at 7:30 am. I had breakfast for $26 on day 1 for its convenience. Nice hot eggs but on day 2, the gall of the morning reception to state the policy was $26 for just a cup of coffee was beyond and shocked the conscience. I depleted in room coffee by declining room service day 1, and used it up on day 0, afternoon of arrival on red eye from Seattle. On Night 2, evening, night clerk declined to allow me to take a complimentary water up to my room; which had been allowed in friendliness on night 1 a because again, I had declined room service and bottles of water were taken to drink on day 0 (arrival). I also bought about $18 in snacks on the concession on night 0. This property needs some TLC and training on freebies to normal guests. The lady manager is doing a good job with what she’s got. Need some more staff training and I need a free hotel room with Marriott Bonvoy or AC for this below expectation experience. Thank you. At least everyone was hospitable, southern and polite, but you cannot reason or explain with some people. It makes perfect sense to me that coffee and water were depleted because I declined room cleaning on Morning 1. Please consider issuing a (partial) refund or offering a complementary night voucher. Thank you very much.
Stayed 2 nights in Apr 2025