Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

4.5 star property
Adults-only beachfront property with 7 outdoor pools

Photo gallery for Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

7 outdoor pools, pool umbrellas, pool loungers
Exterior
East Bay Zen Garden Walkout Club Level Room (WC)
East Bay Beachfront Club Level Room (BC) | View from room
Minibar, in-room safe, soundproofing, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
West Bay Street, Cable Beach, Nassau, New Providence, 13005
  • Cable Beach
    ‪6 min walk‬
  • Unicorn Village Resort
    ‪5 min drive‬
  • Junkanoo Beach
    ‪10 min drive‬
  • Nassau (NAS-Lynden Pindling Intl.)
    ‪9 min drive‬

Room options

West Bay Swim-up Oversized Club Level Junior Suite (HSUP)

Highlights

Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

East Bay Beachfront Swim-up Butler Suite (BSUP)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Ceiling fan
Private bathroom
Bathrobes
Eco-friendly toiletries
  • Beach view
  • Sleeps 2
  • 1 King Bed

East Bay Premium (PE)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

East Bay Poolside Walkout Club Level Room (PC)

Highlights

Furnished patio
Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Ceiling fan
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Island Village One Bedroom Butler Villa Suite w/ Balcony Tranquility Soaking Tub (VS1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
  • Sleeps 2
  • 1 King Bed

East Bay Honeymoon Zen Garden Room (HH)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Island Village Club Level Junior Villa Suite w/ Outdoor Tranquility Soaking Tub (VJS)

Highlights

Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

East Bay Oceanview Grande Luxe (OB)

Highlights

Balcony
Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Ceiling fan
Hairdryer
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

East Bay Oceanview Premium (LO)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Ceiling fan
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

East Bay Honeymoon Beachfront Butler Suite (BP)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Fridge
TV
Ceiling fan
Eco-friendly toiletries
  • Ocean view
  • Sleeps 2
  • 1 King Bed

East Bay Oceanview Luxury (GL)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

East Bay Beachfront Club Level Room (BC)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Ceiling fan
  • Beach view
  • Sleeps 2
  • 1 King Bed

Island Village Walkout Butler Hideaway Villa Suite w/ Private Pool (VPS)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Fridge
TV
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Island Village One Bedroom Butler Villa Suite w/ Private Pool (V1PP)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Fridge
TV
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Island Village One Bedroom Walkout Butler Villa Suite w/ Private Pool (VPP)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Fridge
TV
Separate bedroom
  • Sleeps 2
  • 1 King Bed

West Bay Honeymoon Oceanview One Bedroom Butler Suite (WS)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

East Bay Zen Garden Room (GV)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

West Bay Honeymoon Hideaway Swim-up Crystal Lagoon Zen Butler Suite (ZSS)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Ceiling fan
Eco-friendly toiletries
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

East Bay Zen Garden Walkout Club Level Room (WC)

Highlights

Furnished patio
Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Ceiling fan
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Island Village Honeymoon Luxury Villa Room (LVR)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

West Bay Grande Luxe Walkout Oversized Club Level Junior Suite (WJS)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Ceiling fan
Eco-friendly toiletries
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

East Bay Honeymoon Oceanview Club Level Room (HC)

Highlights

Balcony
Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Ceiling fan
Eco-friendly toiletries
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

West Bay Oceanfront Penthouse One Bedroom Butler Suite (PWS)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Ceiling fan
  • Ocean view
  • Sleeps 2
  • 1 King Bed

West Bay Honeymoon Oceanview Club Level Suite (JS)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Ceiling fan
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

West Bay Honeymoon Club Level Oversized Junior Suite (HG)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Ceiling fan
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

West Bay Oceanview Penthouse Club Level Suite (PJS)

Highlights

Soundproofed
Air conditioning
Club Lounge
Fridge
TV
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Nassau

An all-inclusive stay in Nassau awaits you at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only. Within steps you'll find Lucayan Archipelago and Cable Beach within a 10-minute stroll. Highlights at this beachfront property include 10 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering at Red Lane Spa can include beachside massages, aromatherapy and mani/pedis along with access to the sauna and hot tub. The restaurant, Butch's Island Chop House, serves Mediterranean cuisine and is open for dinner. With 8 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a conference centre. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 20-minute drive of this Cable Beach property include Aquaventure and Ocean Club Golf Course.

What's nearby

  • Cable Beach - 6 min walk - 0.5 km
  • Unicorn Village Resort - 5 min drive - 2.6 km
  • Saunders Beach - 6 min drive - 5.4 km
  • Junkanoo Beach - 10 min drive - 8.2 km
  • National Art Gallery of the Bahamas - 11 min drive - 9.5 km

Getting around

  • Nassau (NAS-Lynden Pindling Intl.) - 9 min drive

Restaurants

  • ‪Café Madeleine - ‬3 min drive
  • ‪Baha Bay Beach Club - ‬18 min walk
  • ‪Marcus at Baha Mar Fish+Chop House - ‬18 min walk
  • ‪Out Island Bar - ‬4 min drive
  • ‪Monkey Bar - ‬3 min drive

About this property

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

Adults-only beachfront property with 7 outdoor pools
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandals Royal Bahamian - ALL INCLUSIVE Couples Only, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna and a fitness centre. Self parking is free.

This Nassau property is smoke free.

  • 404 guestrooms or units
  • 6 levels
  • 3 buildings
  • 10 dining venues
  • 8 bars or lounges
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Swim-up bar
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only offers 404 air-conditioned accommodations with iPod docking stations and minibars. Televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Red Lane Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 10 restaurants
  • 8 bars/lounges
  • A beach bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aralia House
  • Butch's Island Chop House
  • Kimonos Restaurant
  • La Plume
  • Tesoro

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Piano
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Windsurfing

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna

Accessibility

  • Lift

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property caters to couples, including same-sex couples.
Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Bahamian
Sandals Resort Royal Bahamian
Sandals Royal Bahamian
Sandals Royal Bahamian Nassau
Sandals Royal Bahamian All Inclusive Resort Nassau
Sandals Royal Bahamian All Inclusive Resort
Sandals Royal Bahamian All Inclusive Resort Couples Nassau
Sandals Royal Bahamian Couples
Sandals Royal Bahamian All Inclusive Resort Couples
Sandals Royal Bahamian All Inclusive Couples Nassau
Sandals Royal Bahamian All Inclusive Couples
Sandals Royal Bahamian All Inclusive Resort Couples Only
dals Royal Bahamian Inclusive
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only Nassau

Frequently asked questions

What is the cancellation policy at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only?

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only?

Yep, Sandals Royal Bahamian - ALL INCLUSIVE Couples Only has a free self car park.

Are there any beaches close to Sandals Royal Bahamian - ALL INCLUSIVE Couples Only?

Yep, Sandals Royal Bahamian - ALL INCLUSIVE Couples Only is a short 5-minute walk from Cable Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only?

Yep, Red Lane Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Sandals Royal Bahamian - ALL INCLUSIVE Couples Only have a pool?

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Sandals Royal Bahamian - ALL INCLUSIVE Couples Only have a waterslide?

No, there is no waterslide at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only, but Baha Bay Water Park is a short 14-minute walk away.

What luxury perks are available at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only?

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only features 7 outdoor pools, a full-service spa and 10 restaurants.

Is Sandals Royal Bahamian - ALL INCLUSIVE Couples Only family-friendly?

No, Sandals Royal Bahamian - ALL INCLUSIVE Couples Only is an adults-only property.

Is there a free airport shuttle available at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only?

No, pets and service animals are not allowed.

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 360 out of 798 reviews
Rating 8 - Good. 229 out of 798 reviews
Rating 6 - Okay. 112 out of 798 reviews
Rating 4 - Poor. 56 out of 798 reviews
Rating 2 - Terrible. 41 out of 798 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
we just had the best vacation. everyone was super helpful and vwry nice. the resort is very safe and so is the island. we will be back again for sure
Stayed 3 nights in Mar 2025

4/10 Poor

Harry

Disliked: Cleanliness, staff & service, property conditions & facilities
Half the staff was unfriendly and condescending. Rooms were unclean. We were wiping the same area in on our counter everyday, came to find out it was roach droppings. Tried to speak with management they wouldn’t speak with us. Head of housekeeping came to speak with us and she was of no help. Basically she blamed us for not telling them sooner. We had to google what it was after the second day. Room was not cleaned on a daily basis. Hotel, pools and restaurants were older and unkept
Stayed 3 nights in Mar 2025

10/10 Excellent

Samuel Anderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would recommend to anyone
Stayed 5 nights in Feb 2025

6/10 Okay

Brett Lorne

Disliked: Staff & service
Stayed 9 nights in Jan 2025

4/10 Poor

Armela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at many all-inclusive resorts, and Sandals Royal Bahamian was a mixed experience. The included airport transportation was convenient and stress-free. Upon arrival, we checked in early and were encouraged to explore the grounds while waiting for our room, which was nice. However, the beach lounger situation was extremely frustrating. We were told loungers were "first come, first serve," but when we woke up at 6 AM to reserve one, they were already taken. We later discovered the “butler elite” guests had their butlers place old books down the night before, later replacing them with coolers. Despite complaining to concierge, nothing changed. This felt incredibly unfair and unlike any other resort we’ve visited. As for the food, the food trucks were good, and I enjoyed the chicken pesto panini at Calico and the eggs Benedict at the French restaurant. The French fries were consistently good, but most of the food was dry and underwhelming. The beach itself was also smaller than expected, so don’t let the photos fool you. While the staff was friendly, the overall experience did not match the luxury Sandals brand we were promised. For the price, we expected much more, especially in terms of fairness and food quality.
Stayed 4 nights in Feb 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 6 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
The only thing that was bad was the wait time for food. As long as you go early to your meals before you’re even hungry, you’ll have an amazing time! 9.5/10!
Stayed 3 nights in Feb 2025

8/10 Good

JASKAVAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but certain staff have attitude

Great food, great drinks, some staff had attitide
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likeed the island experience a lot. Food was too salty but good.Room service replenishment was inconsistent. Need more dance music and areas to easily dance.
Stayed 4 nights in Feb 2025

4/10 Poor

Carly Mae

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and made the trip fun.
Stayed 4 nights in Jan 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Great resort. Exceptional NYE celebration
Stayed 6 nights in Dec 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Erwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
To many pool chairs taken by the butler service and then not being used by the guest, while other guests were left with no chairs to use around the pool.
Stayed 7 nights in Dec 2024

6/10 Okay

Angela

Travelled with partner
Liked: Staff & service, amenities
I just returned from the Sandals in Bahamas. I arrived on Wednesday evening 12/11 and left Monday morning 12/16. Despite the Expedia and Trip Advisor reviews, I still decided to take a chance on this resort, as I’ve always wanted to stay at a Sandals. First off, the private island was the main reason I booked this hotel and it was closed the entire time. This was extremely disheartening. The smell on the 5th floor hallway in the East Bay building was gut wrenching. I took the stairs a few times and saw several (15 to 20) room service plates/trays stacked. This could be causing the cockroach issue. Yes - I saw cockroaches in the Queens Pearl Bar/Restaurant. In addition, pools and jacuzzis were cold and game room was super hot. Overall, my first Sandals experience was disappointing and not what I anticipated to say the least.
Stayed 5 nights in Dec 2024

10/10 Excellent

Wandie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about it. It was clean. The staff was pleasant. It was very close to the airport, which was a plus. Thank you.
Stayed 3 nights in Dec 2024

6/10 Okay

Cedric

Liked: Property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Erika

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is close to the airport and the beach and property itself was nice. The major con of this resort is how it is managed and the customer service. We were only there for 3 nights and could not get reservations at the restaurants The check in process was extremely slow. Service at the restaurants and in general was sub par. As a small example, the water in our room was not restocked and I had to call 4 times before someone brought water. The best run operation at the resort was the food trucks. They were fast, friendly and offered great customer service. Other than the food trucks, service was extremely slow and the staff seemed extremely unhappy.
Stayed 3 nights in Dec 2024

10/10 Excellent

Andrew

Stayed 4 nights in Dec 2024

6/10 Okay

Hunaidah

Liked: Cleanliness, staff & service
It was ok.
Stayed 4 nights in Dec 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The private island is the best! Loved spending the day here.
Stayed 7 nights in Dec 2024

4/10 Poor

Jamie St.

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I am usually not one to write a review, but I felt it necessary to take the time in this case. I am well traveled and have been to dozens of all inclusive in a variety of countries. While this resort was clean, the transportation to the resort was seamless, the "service" was terrible. I can understand "island time" and I was never in a rush whatsoever, but when it takes 30-45 min for someone to acknowledge and seat you in a half empty restaurant there is a problem. This happened 2 of 3 evenings, and 2 of 3 lunch times. When you ask the concierge face to face for a bottle of white wine for the room and they say not a problem every single time and it never shows up ever, there is an issue. The Beach = was full of seaweed The Entertainment = Was the worst I've ever experienced at a resort. The Service: Was worst I ever experienced at a resort. The Drinks: Were good, and not watered down. So that was a positive. For roughly $1200.00 CAN / Night I expected more from this resort that's for sure. I am glad we were only stuck there for 3 nights and not a week.
Stayed 3 nights in Dec 2024

10/10 Excellent

Bassel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great especially the butler
Stayed 5 nights in Dec 2024

4/10 Poor

Peter

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We did enjoy the deep pools, poolside cocktails, beach swimming, spa, seafood and steak, the view, transfer to/from airport and the staff members were friendly, sometimes crossing the line. The property felt like it needed updating. Hot tubs differed in temperatures, the quiet pool was cold and not enough side tables for drinks. Elevator electrical panels were open (West Side), some walls in restaurants needed cleaning, and there was chipped table wear including milk jugs etc. and we got a cracked poolside table. Our room needed a proper clean. Considerable hair on the floor, bathrobe and in the bedding (the bedding was clean). One of the towels had a hole in it. Stains on the kitchen walls and floor. Broken kettle. We had a young cockroach visit the bathroom. Another visit from an insect in a restaurant cooking space. At one restaurant we had to move tables because I was being dripped on and we discovered a large hole in the extractor fan. Other issues included being locked out of my room for 10 minutes because the batteries had failed and identifying a safety issue (raised with management and then immediately delegated) which the staff member failed to rectify so I removed the safety issue from the outside shower. The Butler Service was disappointing. It was rare to get exactly what we ordered without an issue. The pre arrival survey was mostly ignored. Offered a free night with the condition of an NDA and not to post a review. We declined.
Stayed 5 nights in Dec 2024

2/10 Terrible

matthew

Travelled with family
The service was horrible, the staff was very rude, never got orders correct, not worth the money . Will never return there again. A lot of other people said the same thing
Stayed 9 nights in Dec 2024