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Fairmont Hotel Macdonald

Property class: 4.5

Photo gallery for Fairmont Hotel Macdonald

Exterior
Creator video
Lobby
Breakfast, lunch, dinner served; local cuisine
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air-conditioning

Explore the area

View map
10065 100 St Nw, Edmonton, AB, T5J0N6
  • Place, Edmonton Convention Centre
    ‪3 min walk‬
  • Place, Edmonton City Centre
    ‪6 min walk‬
  • Place, Rogers Place
    ‪11 min walk‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, City View (Fairmont)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, City View (Fairmont)

8.8 out of 10
Excellent
(54 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Non Smoking, River View (Fairmont)

Premium bedding, pillow-top beds, minibar, in-room safe

Double Room, 2 Double Beds, Non Smoking, River View (Fairmont)

10.0 out of 10
Exceptional
(11 reviews)
  • River view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, River View (Fairmont)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, River View (Fairmont)

9.2 out of 10
Wonderful
(20 reviews)
  • River view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking, River View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds, Non Smoking, River View

9.2 out of 10
Wonderful
(10 reviews)
  • River view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, River View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, River View

8.8 out of 10
Excellent
(10 reviews)
  • River view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking, City View (Fairmont)

Room, 1 Queen Bed, Non Smoking, City View (Fairmont)

Room, 1 Queen Bed, Non Smoking, City View (Fairmont)

8.8 out of 10
Excellent
(15 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Fairmont Gold King)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Fairmont Gold King)

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Fairmont Gold)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, River View (Fairmont Gold)

8.8 out of 10
Excellent
(6 reviews)
  • River view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Deluxe Room, 2 Queen Beds, Non Smoking, City View

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Non Smoking, River View (Deluxe)

Grand Room, 2 Queen Beds, Non Smoking, River View (Deluxe)

Grand Room, 2 Queen Beds, Non Smoking, River View (Deluxe)

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont, Double Room, 2 Double Beds, Non Smoking, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Fairmont, Double Room, 2 Double Beds, Non Smoking, City View

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, River View

Suite, 1 Bedroom, Non Smoking, River View

Suite, 1 Bedroom, Non Smoking, River View

  • River view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Edmonton

A luxury stay in the heart of Edmonton awaits you at Fairmont Hotel Macdonald. Within a 5-minute stroll you'll find Edmonton Convention Centre and Royal Alberta Museum within a 15-minute walk. Highlights at this hotel include a restaurant, an indoor swimming pool and a gym. .A pampering day can include deep-tissue massages and hot stone massages. The fine-dining restaurant, The Harvest Room, serves local cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. Other amenities include Wi-Fi in public areas and coffee/tea in a common area. Full breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 20-minute walk of this 4.5-property class Downtown Edmonton hotel include Rogers Place and Muttart Conservatory.

What's nearby

  • Edmonton Convention Centre - 3 min walk - 0.3 km
  • Winspear Centre - 6 min walk - 0.6 km
  • Edmonton City Centre - 6 min walk - 0.6 km
  • Rogers Place - 11 min walk - 1.0 km
  • Royal Alberta Museum - 13 min walk - 1.1 km

Getting around

  • Central Station - 3 min walk
  • Avonmore Station - 7 min drive
  • Edmonton, AB (YEG-Edmonton Intl.) - 34 min drive

Restaurants

  • ‪Canada Place - Food Court - ‬5 min walk
  • ‪De Dutch - ‬3 min walk
  • ‪Sherlock Holmes Pub - ‬4 min walk
  • ‪Bistro Praha - ‬5 min walk
  • ‪CRAFT Beer Market Edmonton - ‬4 min walk

About this property

Fairmont Hotel Macdonald

Fairmont Hotel Macdonald offers its guests a kids' pool, an indoor pool, a health club, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the luxury Fairmont Hotel Macdonald. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Edmonton hotel.

  • 198 guestrooms or units
  • 8 levels
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1915
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Fairmont Hotel Macdonald offers 198 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions come with digital channels and pay-per-view films. Bathrooms include bathrobes, designer toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include deep-tissue massages, hot stone massages and sports massages.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (CAD 14.95 per night); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Parking on site (CAD 40 per night; includes in/out privileges)
  • Valet parking on site (CAD 50 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 23 to 50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Confederation Lounge
  • The Harvest Room

Things to do

  • Children's pool
  • Health club
  • Hot tub
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 5 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • High-pile carpet in room
  • Lift (102 centimetre wide door)
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1915
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 23 to 50 per person
  • Fee for in-room wireless Internet: CAD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: CAD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Fee for wired Internet in public areas: CAD 14.95 per night (rates may vary)
  • Self-parking fee: CAD 40.00 per night (in/out privileges)
  • Valet parking fee: CAD 50 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hotel Macdonald
Fairmont Hotel Macdonald Edmonton
Fairmont Macdonald
Fairmont Macdonald Edmonton
Edmonton Fairmont
Fairmont Edmonton
Fairmont Hotel Edmonton
The Fairmont Hotel Macdonald Edmonton, Alberta
The Fairmont Hotel Macdonald Edmonton Alberta
The Fairmont Hotel Macdonald
Fairmont Hotel Macdonald Hotel
Fairmont Hotel Macdonald Edmonton
Fairmont Hotel Macdonald Hotel Edmonton

Frequently asked questions

What is the cancellation policy at Fairmont Hotel Macdonald?

Fairmont Hotel Macdonald offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Hotel Macdonald?

As of 14 Apr 2026, prices found for a 1-night stay for 2 adults at Fairmont Hotel Macdonald on 25 Apr 2026 start from AU$388, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Hotel Macdonald?

Yep, Fairmont Hotel Macdonald has a self car park with in/out privileges for CAD 40.00 per night. A self car park is also available, for a fee.

Is there a spa on site at Fairmont Hotel Macdonald?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Fairmont Hotel Macdonald have a pool?

Fairmont Hotel Macdonald has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Fairmont Hotel Macdonald?

Fairmont Hotel Macdonald features a health club, an indoor pool and 1 hot tub. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Fairmont Hotel Macdonald a romantic place to stay?

1 hot tub and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Fairmont Hotel Macdonald.

Is Fairmont Hotel Macdonald family-friendly?

You bet! With amenities such as a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Fairmont Hotel Macdonald is a hit with families.

Does Fairmont Hotel Macdonald serve breakfast?

Yep, full brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Fairmont Hotel Macdonald?

No, Fairmont Hotel Macdonald does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Hotel Macdonald?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Hotel Macdonald?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fairmont Hotel Macdonald?

Furry friends are welcome at Fairmont Hotel Macdonald, with food and water bowls on offer.

Fairmont Hotel Macdonald Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1000 reviews
Rating 8 - Good. 186 out of 1000 reviews
Rating 6 - Okay. 70 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Jacob

Travelled with family
Liked: Amenities
Staff were good it was clean. Parking was a little difficult.
Stayed 1 night in Jan 2026

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Wonderful stay at Hotel MacDonald. The room was spotless, spacious and very comfortable. Staff were very friendly and gracious. Enjoyed the pool and hot tub as well. Highly recommend staying here!
Spacious room!
Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer McIntyre

Stayed 1 night in Jan 2026

10/10 Excellent

Wennie

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic
Stayed 2 nights in Sep 2025

10/10 Excellent

Dayton

Stayed 1 night in Dec 2025

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities
hotel is well kept, exercise room has many options for equipment, staff is friendly and professional.
Stayed 3 nights in Jan 2026

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The exterior and public areas of the hotel are quite splendid. The room is very generic - nothing out of the ordinary. I found the lighting to be quite poor in our room. The bathroom is large and modern and well-appointed. Towels, toiletries etc were plentiful and of good quality. The bed was comfortable but the linens were either not well sized or not properly put on the bed; I woke up with the duvet uncovered from the sheets in which it was qrapped, and the bottom sheet and mattress cover crumpled under my feet. Not really much space in the public parts of the hotel to sit and relax, unless you have reservations in one of the restaurants. Overall it was a perfectly fine hotel, but I'm not sure the rooms live up to the glamour of the building.
Stayed 1 night in Dec 2025

10/10 Excellent

Shawn

Stayed 3 nights in Jan 2026

8/10 Good

Bonnieca

Liked: Cleanliness, amenities
Nice room. The person checking me in I found to be cold/unfriendly. That has always been my issue w the staff at this Fairmont. My room faced the street and there was either snow clearing or street work that made it hard to sleep past 5am.
Stayed 1 night in Jan 2026

10/10 Excellent

Kyley

Beautiful hotel! Beds very comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Terry

Stayed 2 nights in Jan 2026

6/10 Okay

Charlotte

Stayed 5 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Annika

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had an amazing stay at the Fairmont. Hospitality 10/10
A great way to celebrate our Anniversary
Stayed 1 night in Dec 2025

6/10 Okay

Mutya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a little horrendous. I booked a city view and was checked in to a river view room. Any other day it would have been okay but during New Year’s Eve we wanted the city views for the vibe of New Year’s Eve from the outside. Then finally I was able to move to a city view room but not a smooth move either. I was told room 302 and so we went there with all our bags and the keys were not working. Then the keys said 320 so we headed there and the keys were not working either. Mind you I have a toddler with me and my mom who were both saying they were hungry at this time and we were supposed to be relaxing for an hour prior to our dinner reservations. Of course we missed our reservation for dinner and because we were just done from the horrendous check in we ended up doing room service at the hotel. We had someone knock on our door trying to give us a burger order instead of our dinner order. Honestly the way it was dealt with was not up to par to what I expect from fairmont. No apologies and no compensation. Instead they were trying to say the room we were checked into was an upgrade at first and then being told that it was a partial city view… when all we could see was lake view. Staff honesty could be a little more transparent. If it wasn’t for a warm pool this review would be a 1 star.
Stayed 1 night in Dec 2025

10/10 Excellent

Jon

Stayed 1 night in Dec 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
amazing service. Did not try the restaurants, but we will be next time.
Stayed 1 night in Dec 2025

8/10 Good

Nadine

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Clean and warm, cozy rooms. Food was a bit expensive and not as flavourful as I was expecting. Service was amazing and they treated our dogs like family! We had a lovely time! Thank you!
Stayed 1 night in Dec 2025

10/10 Excellent

Tatenda

Stayed 2 nights in Dec 2025

6/10 Okay

Clark

Travelled with partner
Disliked: Property conditions & facilities
The staff were all very friendly and helpful, which we appreciated. Unfortunately, the room itself was quite noisy. Soundproofing was very limited, and normal hallway activity and the nearby ice machine were clearly audible, with the ice machine causing disruptive rattling in the room when it cycled on. The room itself also felt fairly more in line with a budget airport hotel then what we had expected given the setting and price. After a poor night’s sleep the first night, and with the added disruption of a crying baby in the adjacent room on the second night, the staff did not hesitate to move us to a quieter room, which we were very glad for. The massage therapists were fully booked during our stay, which is understandable, though unfortunate as it was something we had hoped to enjoy. Finally, the property grounds were not shovelled during our visit which meant we werent able to walk around and explore as we had planned. Overall, while we appreciated the efforts of the staff and their willingness to address issues as they came up, the stay did not fully meet our expectations. We left feeling somewhat dissapointed, particularly given the setting and what we had hoped would be a restful experience.
Stayed 2 nights in Dec 2025

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Another great stay at one of world’s best hotels!
Stayed 2 nights in Dec 2025

10/10 Excellent

Gerald

Stayed 1 night in Dec 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean modern rooms. Front desk service excellent and same in bar. Room with gorgeous view over river.
Stayed 2 nights in Dec 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff as great.
Stayed 1 night in Dec 2025