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4.0 out of 5

"It was an interesting place to stay ans bed was very comfy but the walls were paper thin and and could hear every word of room next door. Big ship so ... " More

By a verified traveller on Fri 31 Jan 2020

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Hotel Description

The Queen Mary places you in the center of Long Beach, steps from RMS Queen Mary and within a short 5-minute stroll of Long Beach Cruise Terminal. Highlights at this Art Deco hotel include 2 bars/lounges, a restaurant, and a 24-hour gym.

Observation Bar is the hotel's own bar. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a 30-minute walk of this 3-star Long Beach hotel include Aquarium of the Pacific and Pike at Rainbow Harbor.

Room, 1 King Bed (Inside Stateroom)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$196* Per night/room 27 Jun. - 28 Jun.

Deluxe Room, 2 Single Beds, Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Portside)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Inside Stateroom)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, Multiple Beds (Stateroom)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Queen Mary ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Queen Mary

Couples (2) Family (1)
3 out of 5
It was an interesting place to stay ans bed was very comfy but the walls were paper thin and and could hear every word of room next door. Big ship so could have spread guests out as not very busy.

Posted by on 31 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by Tina

Thank you for your feedback. I will forward your concerns to management.

5 out of 5
So good to stay on a ship that has such a rich history. Preserving and maintaining the condition is a constant battle, she’s a beautiful vessel. Larger than the Titanic for those interested. Do the tours if you get a chance.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

10 Nov. 2019 by Queen Mary Hotel

Thank you so much for such a positive score and constructive feedback! We look forward to serving you in the future!

4 out of 5
We decided at the last minute to stay here with the kids. The history about the ship and the tours were fantastic, my grandfather was on this ship in world war 2 so to find a little about that was very interesting. We enjoyed our stay and would go back to do more of the tours.

Posted by on 6 Nov. 2019

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Comment from Hotel Management

6 Nov. 2019 by RL

Thank You for the review and we look forward to your next visit.

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 45000 square feet (4181 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and tour/ticket assistance are also featured at The Queen Mary. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 3-star Long Beach hotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • 45000 sq ft of conference space
  • 4181 sq m of conference space
  • Built in 1936
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Queen Mary offers 200 air-conditioned accommodations with complimentary bottled water and hair dryers. Each accommodation is individually decorated. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations. Refrigerators, hypo-allergenic bedding, and irons/ironing boards can be requested. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator available
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Chelsea Chowder House - Onsite restaurant.

Observation Bar - Onsite bar. Open daily.

Chelsea Chowder House Bar - Onsite bar. Open daily.

Midship Marketplace - Onsite coffee shop. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are available for USD 15 per night.

Pet Policy

  • Pets: USD 125 per accommodation, per stay (maximum USD 150 per stay), plus a deposit of USD 125 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free - maximum age 17
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per night
  • Resort fee: USD 18.95 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Faxes
  • Fitness center access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 26 for adults and USD 10 for children
  • Uncovered self parking fee: USD 30 per night (in/out privileges)
  • Uncovered valet parking fee: USD 35 per night (in/out privileges)
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 125 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 15.00 per night
  • Crib (infant bed) fee: USD 15 per night
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mary Queen
  • Queen Mary
  • Queen Mary Hotel
  • Queen Mary Hotel Long Beach
  • Queen Mary Long Beach
  • Queen Mary Los Angeles
  • Queen Mary California
  • The Queen Mary Hotel
  • The Queen Mary Long Beach
  • The Queen Mary Hotel Long Beach

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.