3.7 out of 5

"Located next to Hayes and Harlington train station, the accommodation provides easy and fast connections to Heathrow Airport and London City. The room ... " More

By a verified traveller on Mon 11 Jun 2018

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Hotel Description

Staycity Aparthotels London Heathrow puts you in the center of Hayes, 10.2 km (6.3 mi) from Twickenham Stadium and 11.7 km (7.3 mi) from Griffin Park Stadium. Highlights at this property include a restaurant, and in-room kitchens and free WiFi.

For a drink, you can stop by the apartment's own bar/lounge. Additionally, you'll find free WiFi in public areas, a 24-hour fitness centre, and a coffee shop/café. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also the convenience of self parking.

Within a 30-minute drive of this 4-star Hillingdon property, attractions include Windsor Castle and Legoland.

Studio

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$81 per night

Standard Apartment, 2 Bedrooms (1 bathroom)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Standard Apartment, 1 Bedroom (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Apartment, 2 Bedrooms, 2 Bathrooms

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Executive Double or Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom (Double)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Staycity Aparthotels London Heathrow ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Staycity Aparthotels London Heathrow

Everyone (14) Other (1)
5 out of 5

Fast connection to Heathrow Airport

Located next to Hayes and Harlington train station, the accommodation provides easy and fast connections to Heathrow Airport and London City. The room was clean, comfortable and well equipped. Sound proof walls and comfortable beds. Hot water showers were great although the temperature tended to wobble a bit.

Posted by , from Melbourne, Australia on 11 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Guest services manager

Dear Martin, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

2 out of 5

to noise and expensive

Pros: close to every thing
my wife and i did not get a decent nights sleep as the humming noise from the bathroom was unbearable and could not be fixed, (broken extractor fan) the money we paid for this was not expected.

Posted by on 7 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Guest services manager

Dear Wotif, Thank you very much for taking the time to provide feedback on your recent stay at our aparthotel. We were very sorry to read of the dissatisfaction that you felt regarding the standard of the facilities in your apartment. We take such matters very seriously, for which reason we are more than willing to offer a room transfer to our guests (subject to availability) if the spare stock cannot be sourced for the original apartment. Our reception team is available 24 hours a day and more than willing to assist in attempting to procure missing items. We ask our guests to please never hesitate in contacting us if the apartments are not to their complete satisfaction. Kind regards, Mohit

4 out of 5

Perfect location

Great location close to the airport. Comfortable beds and modern apartment. Safe parking. Friendly, very helpful staff who made us feel welcome.

Posted by , from MacMasters Beach, Australia on 4 May 2018

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Comment from Hotel Management

7 May 2018 by Nick

Dear Lorene, Thank you very much for your review. We're very happy to read that you enjoyed your time in our aparthotel, and that you found us well located for your needs. We hope that you will consider returning to us the next time you're visiting our area. Kind regards, Nick Front Office Manager

2 out of 5

Average

Rooms not as shown in the photos very small very tired and dated

Posted by , from australia on 22 Oct 2017

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5 out of 5

Easy Access to Central London

Great little apartment not far from Heathrow Airport. A little bit of an issue getting there as the Black Taxis wouldn't take us but a quick phone call to the hotel and arrangements were made for us to be picked up. Easy access to Central London by train.

Posted by on 3 Oct 2017

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3 out of 5

Suitable for a short stay

Difficult to get taxis to go to the hotel because they get fines. However, public transport is close by. The area is not the best. The hotel is pleasant, rooms are comfortable and basic. Staff are friendly and always willing to help. Tesco Express near by.

Posted by , from MK on 13 May 2017

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4 out of 5

Great location

Great location close to public transport train from Heathrow and to Paddington station

Posted by , from s on 23 Apr 2017

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4 out of 5

Location

Great location one stop from Heathrow and 2 minutes walk from train station and local shopping. Easy train access to and from London Paddington.

Posted by , from Brisbane QLD on 14 Apr 2017

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4 out of 5

Excellent location next to shops and train station

Travelled with my sister and 2 children. After a long flight from Australia, having our accommodation right at the Train Station was perfect. Staff were vert helpful. Great range of shops close by.. Great Room with a kitchen. Would recommend.

Posted by , from Gerringong, Australia on 14 Apr 2017

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3 out of 5

Spacious room for families

We just needed somewhere to sleep for one night before our flight - great size room for a family of 5 with a mini supermarket downstairs and plenty of food options.

Posted by , from New Zealand on 24 Jul 2016

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About the Staycity Aparthotels London Heathrow

Location High Point Village, Hayes, England UB3 4FL

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at Staycity Aparthotels London Heathrow. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes apartment is smoke free.

  • 1 building
  • 269 guestrooms or units
  • 8 levels
  • Built in 2012
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Corner/local shop
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (6.1 km / 3.8 mi)
  • Train station: Hayes & Harlington Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Staycity Aparthotels London Heathrow offers 269 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Beds feature premium bedding. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a bath and shower with a rainfall showerhead. This Hayes apartment provides complimentary wireless Internet access. LCD televisions come with digital channels. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • HD television
  • Digital channels
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (weekly)
  • Hairdryer
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Staycity Aparthotels London Heathrow has a restaurant on site.

Nearby Activities

Recreational amenities at the apartment include a 24-hour fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests driving to the property should contact this property in advance. Please contact the office using the information on the reservation confirmation received after booking.

Guests who wish to book breakfast are encouraged to contact the property before arrival to pre-book it and receive a discounted breakfast price. For more details, please contact the office using the information on the reservation confirmation received after booking.

A deposit of between GBP 100 and GBP 300 is payable by credit card and is due at the time of booking the reservation. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

This hotel will place an authorization on the day of arrival for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10 for adults and GBP 0 for children (approximately)
  • Self-parking fee: GBP 15 per day
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Weekly housekeeping provided; fees apply for additional cleaning

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staycity Serviced Apartments London Heathrow Apartment Hayes
  • Staycity Serviced Apartments London Heathrow Apartment
  • Staycity Serviced Apartments London Heathrow Hayes
  • Staycity Aparthotels London Heathrow Apartment Hayes
  • Staycity Aparthotels London Heathrow Apartment
  • Staycity Aparthotels London Heathrow Hayes
  • Staycity Aparthotels London Heathrow Hayes UK - Greater

You should know

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.