2/10 Terrible
BRIAN
30 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room at the King's Boutique hoping to get close to a town that I enjoy. A unique property in situated in the center of Hampstead.
You cannot check in early. Staff is not available.
The rooms are nicely decorated and there is a view of the historic Hampstead High street. Unfortunately there is a "crepe war" going on with TWO competing businesses that are in very close proximity to the King Edward IV Pub / Kings Boutique. The awning for one of those crepe stalls is DIRECTLY below the windows to the room I was supposed to occupy.
I found the sickly sweet smell of French pancakes overwhelming, but I checked out the heating and the plumbing before I was offered another room. The ordinarily pleasant smell is almost toxic is concentrations that come up from TWO creperies. It will bring tears to your eyes and a twist to your gut.
There was no heat in the two rooms I was offered.
There is hot water, but it's almost impossible to get the controls right - I checked - stone cold or boiling hot was the final straw that had me begging to cancel.
These rooms are unfit for habitation and "the building is three hundred years old" is not a legitimate excuse for the suffering that comes with a holiday to this location.
I WAS NOT ALLOWED A REFUND FOR MY THE FIRST NIGHT. Business is business and staff is combative, unyielding, confrontational and rude.
DON'T DO IT. There are better options and niceR people who deserve your business. All nearby, too.
BRIAN
Stayed 4 nights in Jan 2024