6/10 Okay
Aaron, Los Angeles
Travelled with partner
30 Dec 2025
Very interesting experience. Booking through Expedia I selected the “pay at business” option, however, two days before my arrival my credit card was charged. A completely “unauthorized” transaction as I selected to pay upon arrival or check-out…bear in mind also i am still within the timeframe to cancel if I wish. When I got to the hotel I inquired on this pre-paid charge and they indeed confirmed it and said it’s something they just do. Not very helpful but hey I was planning to stay there anyway and they charged the card I would have used anyway - but it’s the story and moral of the situation…technically this is illegal and an unauthorized charge to my card, as upon booking i specifically selected “pay at business”.
On top of this, the silverware and coffee spoons in the room were sticky and unclean, which i found disgusting. The cleaning crew obviously did a rush job and didn’t check the storage cupboard/case for used cups and spoons.
Location was pretty convenient. 5-7 minute bus ride from LHR, and close to the nearest tube station which gets you into main London in 40-60 mins.

Aaron
Stayed 1 night in Dec 2025




























