We went for the pool. It was completely shut down, emptied, and a mess. That is the center of the resort, and the best part of this property, normally. When booking, and prior to the stay, I was never notified that the pool would be closed. Even at the front desk at check-in, I asked what the pool hours are, and she avoided the situation, telling me the "pool" is open until 4pm. Turns out that was just "The Pond" which is the smaller pool, which is Adults Only. That, at least, would have been something for us to enjoy - except, it was absolutely packed with kids and families! There were no chairs outside in the sun, no chaise lounges, nothing. When we asked an employee if there was anywhere that we could relax in the sunshine (we're from Chicago, so 70 degrees was amazing), and she was baffled. I pointed to some artificial turf next to the spa, and asked if we could lie there, and she said yes. We grabbed two towels and laid on the ground. Not very relaxing, unfortunately, since someone was grinding with a table saw at the other end of the pool/spa. We were so looking forward to this escape, and it was so disappointing, that we didn't even stay overnight - we went back to the team hotel... ugh.