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4.3 out of 5

"The property is in need of some tlc. Linens definitely need replacing. Breakfast is below average. On a positive, the staff are very lovely. " More

By a verified traveller on Wed 02 Oct 2019

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Hotel Description

A family-friendly stay in the heart of Kuta awaits you at EDEN Hotel Kuta Bali. Within just a 10-minute stroll, you'll find Lippo Mall and Discovery Shopping Mall. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

You can enjoy LCD TVs with cable channels, and all 277 rooms feature free WiFi, balconies, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include slippers and free toiletries. Additionally, safes, hair dryers, and phones are available.

A relaxing day at Elysium can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, Paradisus Restaurant, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the outdoor swimming pool and kids' swimming pool. 2874 square feet (267 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 4-star Kartika Plaza hotel include Tuban Beach and Kuta Beach.

EDEN Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$24* Per night/room 20 Aug. - 21 Aug.

Transit Room Only - Maximum 7 Hours

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

EDEN Pool Access

Bed Count 1 Full Bed Maximum Occupancy 3 Max

EDEN Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite (Eden)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

EDEN Hotel Kuta Bali ratings based on 77 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for EDEN Hotel Kuta Bali

Everyone (34) Couples (21) Family (22)
1 out of 5
Never got back to me to answer if picking me up from airport until the day before I flew in. Bedding filthy food under rated wrong order sent to my room then charged for two room service some staff they pretend they don’t understand when your making a compliant.

Posted by , from Perth on 24 Oct. 2019

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Comment from Hotel Management

25 Oct. 2019 by Rio

Dear Kathy Warmest greetings from Eden Hotel Kuta Bali My apologies for all the inconveniences experienced as your stay did not reflect our usual Eden Hotel Kuta Bali high standards which we are proud of. Indeed, there are gaps of improvement to be made, and we are truly thankful that you decide to share your concern to us and I assure you that your feedback has been shared to the team, to ensure that the service standard is elevated and met at any given time by the team. Thank you for your loyalty with Eden Hotel Kuta Bali and looking forward to have a chance to welcoming you back for your next visit to Bali Sincerely yours Rio ecomm Eden Hotel Kuta Bali

3 out of 5
The property is in need of some tlc. Linens definitely need replacing. Breakfast is below average. On a positive, the staff are very lovely.

Posted by on 2 Oct. 2019

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Comment from Hotel Management

9 Oct. 2019 by Rio

Dear Guest Warmest greetings from Eden Hotel Bali My apologies for all the inconveniences experienced, we are truly thankful that you decide to share your concern to us and I assure you that your feedback has been shared and followed by our team, Having checked to the related team, in regards with issue of Linen , it has been treatment to to ensure that the issue is cleared and meet with our service standard and we also buy new one replacing the old one. Thank you for your stay with Eden Hotel Kuta Bali and looking forward to welcoming you back soon for your next visit to Bali Sincerely yours Rio Eden Hotel Kuta Bali

3 out of 5

Posted by on 18 Aug. 2019

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5 out of 5
Two of the most amazing floor staff Abi and Ketut made us feel so welcome to Bali and treated us like we were friends that hadn’t seen each other in ages. I can not thank these two wonderful guys enough. If it wasn’t for these guys we probably would have moved on, management/ front off house could improve extensively. I would return only because of certain people.

Posted by on 31 Jul. 2019

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5 out of 5
Staff very friendly. All very happy and excellent customer service

Posted by on 16 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Rio

Dear guest Greetings from Eden Hotel Kuta Bali On behalf of hotel team, we wish to say thank you for your positive comment and we hope you will give us the continuous support and opportunity to welcoming you again in Eden Hotel Kuta Bali Sincerely yours, Rio Ecommerce Eden Hotel Kuta Bali

3 out of 5
Travelled July 2019. Value for money was good and staff were amazing. The drains smelled so bad in the bathroom we had to sleep with the exhaust fan on. The pool was average too. Pool bar was a win but as the buildings wrap around the pool it was often in the shade and always cold. Only a few deck chairs too with very little room to walk around them. There were many tourist groups coming here during our stay. Always people in large numbers in the lobby and restaurant. The restaurant was not well stocked either. Perhaps because of the large volume of people but that should be catered for. The cutlery on the tables hardly replaced, every day we had to looking for knifes and forks. Juice dispenser frequently empty too. Great place to stay if you just need somewhere clean and a bed, don't stay if your wanting to spend much time at the hotel/pool.

Posted by on 16 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Rio

Dear guest Greetings from Eden Hotel Kuta Bali On behalf of hotel team, we wish to say thank you for your positive comment and we hope you will give us the continuous support and opportunity to welcoming you again in Eden Hotel Kuta Bali I am sorry that your experience did not meet your expectations and not making your stay memorable. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you for sharing your experience, and I do hope you will give us another opportunity to better serve you. Sincerely yours, Rio Ecommerce Eden Hotel Kuta Bali

2 out of 5
Nothing really jumped out about this place didn’t enjoy my stay at all ended up pulling short my stay with them and rebooked somewhere else

Posted by , from Australia on 9 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Rio

Dear guest Greetings from Eden Hotel Kuta Bali I am sorry that your experience did not meet your expectations and not making your stay memorable. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you for sharing your experience, and I do hope you will give us another opportunity to better serve you. Sincerely yours, Rio Ecommerce Eden Hotel Kuta Bali

2 out of 5
It is not what the photos show. Booked for 8 nights only stayed 2.

Posted by on 25 Apr. 2019

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Comment from Hotel Management

21 Jun. 2019 by Rio

Greetings from Eden Hotel Kuta Bali Thank you to write a review after your recent stay with us. We truly regret that you had a bad experience during stay in our hotel. We already share your comment comment to our team. For your next stay please do not hesitate request to our front desk team for another room. We look forward to welcome you back again in our Hotel, hoping that you will give us a second chance in your next trip to Bali. Sincerely yours

4 out of 5
Staff are kind and friendly. We got a free birthday cake from Eden on my daughter's birthday day. However, the facility in the room is old and damaged.

Posted by on 14 Apr. 2019

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4 out of 5
Very nice hotel, all staff good. Recommend to stay

Posted by on 13 Apr. 2019

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Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

EDEN Hotel Kuta Bali offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor pool, and a children's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2874 square feet (267 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly EDEN Hotel Kuta Bali. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Kuta hotel is smoke free.

  • 1 building
  • 277 guestrooms or units
  • 5 levels
  • 2874 sq ft of conference space
  • 267 sq m of conference space
  • Built in 2013
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (3.2 km / 2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

EDEN Hotel Kuta Bali offers 277 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers. This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.

Paradisus Restaurant - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a children's pool.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 17

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 300000.0 per day.

Pet Policy

  • Pets and service animals are not allowed at EDEN Hotel Kuta Bali

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: IDR 120000 for adults and IDR 70000 for children (approximately)
  • Airport shuttle fee: IDR 90000 per vehicle (one way)
  • Rollaway bed fee: IDR 300000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eden Hotel Kuta Bali
  • Eden Kuta Bali
  • Eden Kuta Bali Hotel
  • Hotel Eden Kuta Bali
  • EDEN Hotel Kuta Bali Managed Tauzia
  • EDEN Hotel Bali Managed Tauzia
  • EDEN Kuta Bali Managed Tauzia
  • EDEN Bali Managed Tauzia
  • EDEN Hotel Kuta Bali - Managed By Tauzia
  • EDEN Hotel Bali
  • EDEN Bali
  • EDEN Hotel Kuta Bali Managed by Tauzia
  • EDEN Hotel Kuta Bali Kuta
  • EDEN Hotel Kuta Bali Hotel
  • EDEN Hotel Kuta Bali Hotel Kuta

You should know

  • EDEN Hotel Kuta Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.