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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property
Hotel in Knoxville with fitness centre and seasonal outdoor pool

Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

Exterior
Property amenity
Exterior
Premium bedding, desk, iron/ironing board, free cots/infant beds
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Pool
  • 24/7 front desk
The current price is AU$199
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪17 min walk‬
  • Place, University of Tennessee
    ‪7 min drive‬
  • Place, Neyland Stadium
    ‪8 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪25 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(52 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Shower)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(38 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Knoxville

At Holiday Inn Knoxville N - Merchant Drive by IHG, you'll be 8.7 km (5.4 mi) from University of Tennessee and 9.1 km (5.6 mi) from Neyland Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Bull and Barrel, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and seasonal outdoor swimming pool. 1076 square feet (100 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. .Attractions within a 20-minute drive of this 3-property class Inskip hotel include Knoxville Convention Center and Turkey Creek Shopping Center.

What's nearby

  • Knoxville Expo Center - 17 min walk - 1.4 km
  • Knoxville Convention Center - 6 min drive - 9.2 km
  • University of Tennessee - 7 min drive - 9.5 km
  • Neyland Stadium - 8 min drive - 10.6 km
  • Knoxville Zoo - 10 min drive - 12.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 24 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Cracker Barrel - ‬15 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬14 min walk
  • ‪Pizza Inn - ‬19 min walk
  • ‪Domino's Pizza - ‬9 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

Hotel in Knoxville with fitness centre and seasonal outdoor pool
Holiday Inn Knoxville N - Merchant Drive by IHG offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. The business-friendly Holiday Inn Knoxville N - Merchant Drive by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Knoxville hotel is smoke free.

  • 122 guestrooms or units
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Knoxville N - Merchant Drive by IHG offers 122 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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The price is AU$198
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 4.99 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bull and Barrel

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per night (maximum USD 105.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 4.99 per person
  • Pet fee: USD 35.00 per accommodation, per night (maximum USD105.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within the same county as the property will not be allowed to check in. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open on 21 May and close on 10 September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Frequently asked questions

What is the cancellation policy at Holiday Inn Knoxville N - Merchant Drive by IHG?

Holiday Inn Knoxville N - Merchant Drive by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Knoxville N - Merchant Drive by IHG?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Knoxville N - Merchant Drive by IHG on 12 Oct 2025 start from AU$198.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yep, Holiday Inn Knoxville N - Merchant Drive by IHG has a free self car park.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a pool?

Holiday Inn Knoxville N - Merchant Drive by IHG has a seasonal outdoor pool. The pool is open from May 21 to September 10.

What makes Holiday Inn Knoxville N - Merchant Drive by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Knoxville N - Merchant Drive by IHG.

Is Holiday Inn Knoxville N - Merchant Drive by IHG family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Knoxville N - Merchant Drive by IHG is a hit with families.

Does Holiday Inn Knoxville N - Merchant Drive by IHG serve breakfast?

Yep, full brekkie is on offer weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, Holiday Inn Knoxville N - Merchant Drive by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Holiday Inn Knoxville N - Merchant Drive by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1012 reviews
Rating 8 - Good. 244 out of 1012 reviews
Rating 6 - Okay. 65 out of 1012 reviews
Rating 4 - Poor. 27 out of 1012 reviews
Rating 2 - Terrible. 37 out of 1012 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the last lef of an eight day trip for us, and the intent was to visit Dollywood. The staff here was great... from check in, to housekeeping and the bar/breakfast staff. This hotel was very clean and the room nice. I would come here again in a heartbeat! Good job!
Stayed 2 nights in Jun 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Holly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The fifth floor smelled like cat urine when we exited the elevator. When we got to our room, the door was ajar. I kept my boys outside and went in. Thankfully, no one was in the room. The door jam appeared to have been tampered with at some point. I needed to use the bathroom and noticed a very soiled towel hanging on the back of the door. I called the front desk. She was polite but not very responsive. She told me she couldn’t change my room because they were booked and, eventually, asked if I wanted her to come get the towel. Please!! She came up to get the towel and said she’d leave a message for the day shift manager. Didn’t bother to clean the back of the door or to check the rest of the room. Later, as we’re getting ready for bed, my oldest son found a dirty, plastic fork on the floor between the head of his bed and the nightstand. It was too late to change hotels as all others close by were booked. This experience definitely wasn’t up to the usual high standards we’ve experienced at IHG hotels over the years. So disappointed and definitely not worth $165 a night. Not surprisingly, I never heard from the manager.
Stayed 1 night in Jun 2025

10/10 Excellent

Raneisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Ann

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Very expensive for a room pretty similar - but smaller - than at a Motel 6. I guess having an indoor elevator accounts for the high price. $194 a night and you don’t even get a throwaway cup for water. Amenities were subpar at this price point.
Stayed 1 night in May 2025

10/10 Excellent

Jamie, Martinsville

Stayed 1 night in May 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Polite service and fast
Stayed 1 night in May 2025

8/10 Good

Madge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel clean. Staff very friendly. Had a problem @ check-in … hotel had no record that I had paid 1/2 of fee when making the reservation, so I was charged full amount. Had to go through Expedia and should get refund in about two wks.
Stayed 3 nights in May 2025

2/10 Terrible

Tony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk was unprofessional and rude.
Stayed 1 night in May 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent service checking in and at the bar. When were checking Monday morning the older lady was very rude.
Stayed 4 nights in May 2025

8/10 Good

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Demetruss

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Cindy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Lance

Stayed 1 night in May 2025

6/10 Okay

Cresta

Disliked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, felt safe there, in walking distance of good restaurants and close proximity to the venue we were visiting.
Stayed 2 nights in Apr 2025

10/10 Excellent

Evie

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey for an events weekend. Why?
Stayed 3 nights in Apr 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025