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Hyatt Place Knoxville Downtown

3.0 star property
Beaux Arts hotel with 24-hour fitness centre and rooftop terrace

Photo gallery for Hyatt Place Knoxville Downtown

Exterior detail
Reception
Lobby
Exterior
American cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Gym
The current price is AU$301
includes taxes & fees
14 Sept - 15 Sept

Explore the area

View map
530 S Gay St, Knoxville, TN, 37902
  • Knoxville Convention Center
    ‪6 min walk‬
  • University of Tennessee
    ‪12 min walk‬
  • Neyland Stadium
    ‪18 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Room, Multiple Beds (2 Queen & 1 Sofa Bed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, Multiple Beds (2 Queen & 1 Sofa Bed)

9.6 out of 10
Exceptional
(35 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(87 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (1 Bedroom)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed (1 Bedroom)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
Blackout curtains
Private bathroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed (High Floor)

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (2 Queen & 1 Sofa Bed, High Floor)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, Multiple Beds (2 Queen & 1 Sofa Bed, High Floor)

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible, Bathtub (2 Queen & 1 Sofa Bed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, Multiple Beds, Accessible, Bathtub (2 Queen & 1 Sofa Bed)

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (1 Bedroom, With Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible (1 Bedroom, With Shower)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Sofa bed
Blackout curtains
Private bathroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible (Shower, 2 Queen & 1 Sofa Bed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, Multiple Beds, Accessible (Shower, 2 Queen & 1 Sofa Bed)

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, View

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed, View

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (With Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed, Accessible (With Shower)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Specialty, 2 Queen & 1 Sofa Bed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, Multiple Beds (Specialty, 2 Queen & 1 Sofa Bed)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Specialty)

Room, 1 King Bed with Sofa bed (Specialty)

Room, 1 King Bed with Sofa bed (Specialty)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Hilton Knoxville

Downtown Knoxville
  • Pool
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4.3 out of 5, Excellent, 1,578 reviews
The price is AU$269
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About the area

Knoxville

Hyatt Place Knoxville Downtown places you in the centre of Knoxville, within just a 15-minute stroll of popular places like University of Tennessee and Knoxville Convention Center. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The bistro, 24/7 Gallery Market, serves American cuisine. Lobby Bar is the hotel's own lobby lounge. 3500 square feet (325 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .With a stay at this 3-property class Downtown Knoxville hotel, you'll be 1.9 km (1.2 mi) from Neyland Stadium.

What's nearby

  • Tennessee Theatre - 1 min walk - 0.0 km
  • Market Square - 2 min walk - 0.2 km
  • Knoxville Convention Center - 6 min walk - 0.5 km
  • University of Tennessee - 12 min walk - 1.0 km
  • Neyland Stadium - 18 min walk - 1.5 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 19 min drive

Restaurants

  • ‪Coffee & Chocolate - ‬3 min walk
  • ‪K Brew - ‬3 min walk
  • ‪The French Market Creperie - ‬2 min walk
  • ‪Clancy's Tavern & Whiskey House - ‬1 min walk
  • ‪Not Watson's Kitchen + Bar - ‬4 min walk

About this property

Hyatt Place Knoxville Downtown

Beaux Arts hotel with 24-hour fitness centre and rooftop terrace
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 5 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3500 square feet (325 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Hyatt Place Knoxville Downtown. Parking is available for a fee.

This 3-star Knoxville hotel is smoke free.

  • 165 guestrooms or units
  • 10 levels
  • Conference rooms
  • 3500 sq ft of conference space
  • 325 sq. m of conference space
  • Built in 1917
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hyatt Place Knoxville Downtown offers 165 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes sofa beds. Flat-screen televisions are featured in guestrooms.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

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Al fresco dining, open daily

Hilton Knoxville

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,578 reviews
The price is AU$269
includes taxes & fees
4 Sept - 5 Sept
Hilton Knoxville

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 11 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 24/7 Gallery Market
  • Five Thirty Lounge
  • Lobby Bar
  • Starbucks

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3,500 square feet of conference space
  • 5 meeting rooms
  • Computer station

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lift
  • Portable shower seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1917
  • Comprehensive recycling policy
  • Local artist showcase
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 11 per person
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Place Knoxville Downtown Hotel
Hyatt Place Knoxville Hotel
Hyatt Knoxville Knoxville
Hyatt Place Knoxville Downtown Hotel
Hyatt Place Knoxville Downtown Knoxville
Hyatt Place Knoxville Downtown Hotel Knoxville

Frequently asked questions

What is the cancellation policy at Hyatt Place Knoxville Downtown?

Hyatt Place Knoxville Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Place Knoxville Downtown?

As of 3 Sept 2025, prices found for a 1-night stay for 2 adults at Hyatt Place Knoxville Downtown on 14 Sept 2025 start from AU$301.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Place Knoxville Downtown?

Yep, Hyatt Place Knoxville Downtown has covered valet parking with in/out privileges for USD 49 per day.

Does Hyatt Place Knoxville Downtown serve breakfast?

You bet, our travelers speak well of the buffet breakfast here! Offered on weekdays between 6:30 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt Place Knoxville Downtown?

No, Hyatt Place Knoxville Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Place Knoxville Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Place Knoxville Downtown?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Hyatt Place Knoxville Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 773 out of 1000 reviews
Rating 8 - Good. 141 out of 1000 reviews
Rating 6 - Okay. 44 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in May 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place! Our 1st trip to knoxville and we fell in love with it. The rooftop is everything!
Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the weekend for an event we were attending. Staff was friendly and accommodating. Room and property was immaculately maintained. Breakfast was great. We will definitely be staying here again the next time we’re in town.
Stayed 4 nights in May 2025

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Michelle, Westlake Village

Stayed 3 nights in May 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Pros: clean, quiet, and great central location. Small lobby bar, beautiful rooftop bar with an interior bar and two exterior small bars with lots of seating areas, great views. Decent lower level fitness center. Cons: valet…approx. $45 a day and they don’t even unload or reload luggage.
Stayed 3 nights in May 2025

6/10 Okay

Marcus Christopher

Liked: Cleanliness, property conditions & facilities
The mechanical system in the room ran all night long and couldn't be turned off, even after switching it to 'off.' The thermostat appeared to be purely decorative as it did not affect the system (temperature or fan settings).
Stayed 1 night in Mar 2025

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We very much enjoyed our stay! What a beautiful property! Once we figured out we could park overnight in the same garage they valet in and just walk up with our stuff, the rest of our stay was very smooth and enjoyable.
Stayed 1 night in May 2025

10/10 Excellent

Annalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing! Celiac friendly breakfast

I have celiac and their breakfast was top notch! They offered individually packaged GF bagels and alternative milks and had turkey bacon (my daughter has a pork allergy). Usually we can eat minimally or not at all at hotel breakfast and we were all ridiculously pleased with the breakfast offerings. The beds were very comfortable, the bar on the top floor was fancy and the views incredible also it was in a great location to walk around! The only thing to note is that they don’t have free parking - You have to park in a parking garage across the street that you pay for. Or you can do valet parking, which obviously is also paid.
Stayed 1 night in Apr 2025

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Valet parking, with fees, a bit pricey.
Stayed 4 nights in May 2025

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular City views from rooftop! Manager was kind enough to allow me to place a food order although kitchen @530 had closed.
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Dance Weekend

Located right on Gay Street next to numerous shopping and dining spots. Getting in and out can be hectic but the valet service was marvelous! Buffet breakfast for $11 is a good value. Starbucks is next door with a hotel access.
Stayed 2 nights in May 2025

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a wonderful rooftop bar
Stayed 2 nights in May 2025

10/10 Excellent

Christine

Liked: Cleanliness
Cx
Stayed 1 night in May 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Will stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Charles

Stayed 2 nights in May 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure floors; great atmosphere
Stayed 1 night in May 2025

10/10 Excellent

Jason, Vernon Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage nearby that was free as I entered after 6pm. Room was very nice. Staff friendly and helpful. Breakfast was good too
Stayed 1 night in May 2025

6/10 Okay

Monica

Travelled with family
Liked: Property conditions & facilities
They do not make up the room everyday
Stayed 6 nights in May 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable & convenient place to stay!

This hotel was very comfortable & close to everything. Parking was easy at State St garage after I checked near the valet station. Breakfast was also great. Conveniently attached to Starbucks. Would stay there again.
Stayed 1 night in May 2025

8/10 Good

Ian

Stayed 1 night in May 2025

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a square and to the worlds fair grounds
Stayed 1 night in May 2025

4/10 Poor

Kelly

Business traveller
Disliked: Staff & service, amenities
Disappointing Service Despite Great Location We requested twin beds upon check-in, and although the receptionist initially said she would check, she quickly told us none were available—without actually checking. We asked if the sofa in the room could be made up as a bed, and she said we’d have to do it ourselves, though they could provide extra bedding. Unfortunately, the phone in our room wasn’t working, so we had to go down to request the bedding in person. We were told they didn’t have any at the moment but would check with housekeeping. Eventually, housekeeping left a single bedsheet in the room. I had to go back down again to ask for more, at which point the receptionist apologized and gave me a blanket. The shower water was lukewarm at best, and when we inquired, we were told it's due to being on a higher floor—it just takes longer to heat up. Finally, since we had an early departure and wouldn’t make breakfast, we asked if breakfast boxes could be arranged. Without any effort or apology, the answer was simply no. The hotel itself is in a fantastic location, but unfortunately, the service we received was far below expectations.
Stayed 1 night in May 2025