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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Property class: 2.5

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

A large indoor swimming pool with clear lane markings, surrounded by seating areas and a reception desk.
A historic mill building with a stone facade and metal roof, situated by a calm river.
A modern hotel lobby with a large map mural, comfortable seating, a dining area, and a TV screen.
A modern reception area with two reception desks, a map mural, and a chandelier.
A modern hotel room with a large bed, a separate bathroom with a bathtub, and a desk with a lamp.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$166
includes taxes & fees
20 Sept - 21 Sept

Explore the area

View map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

A modern bathroom with a toilet, sink, and shower.

Standard Room, 2 Queen Beds, Accessible

8.6 out of 10
Excellent
(22 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a sofa, and a TV.

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(38 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Multiple Beds

A hotel room with a bed, a blue sofa, a wooden coffee table, a microwave, a coffee machine, and a small refrigerator.

Suite, Multiple Beds

9.4 out of 10
Exceptional
(35 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(69 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Jetted Tub

A modern hotel room with a large bed, a separate bathroom with a bathtub, and a desk with a lamp.

Suite, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

A modern hotel room with a kitchenette, a bed, a desk, and a TV.

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(25 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Standard Room

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A modern bathroom with a bathtub, shower, toilet, and towel rack.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(113 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

2 Queen Standard

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

2 Queen Standard Access

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Township of Woolwich

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG puts you in the heart of Township of Woolwich, within steps of St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a snack bar/deli, coffee/tea in a common area and laundry facilities. There's also the convenience of RV/bus/truck parking. .Attractions within a 10-minute drive of this Township of Woolwich hotel include St Jacobs Farmers Market and University of Waterloo.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.1 km
  • St. Jacobs Outlets - 2 min walk - 0.2 km
  • St. Jacobs Country Playhouse - 3 min walk - 0.3 km
  • St Jacobs Farmers Market - 3 min walk - 0.3 km
  • Waterloo Central Railway - 5 min walk - 0.5 km

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Pickle Barrel - ‬5 min drive
  • ‪The Fritter Co - ‬5 min walk
  • ‪Chef on Call - ‬6 min drive
  • ‪Onkar Foods & Spices Inc - ‬5 min drive
  • ‪Tim Hortons - ‬5 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Self parking is free.

  • 1 building
  • 103 guestrooms or units
  • 6 levels
  • 1200 sq ft of conference space
  • 111 sq. m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Lift
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Courtyard by Marriott Waterloo St. Jacobs
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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
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4.5 out of 5, Wonderful, 1,003 reviews
The price is AU$161
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

As of 23 Aug 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG on 20 Sept 2026 start from AU$166, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yep, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG has a free self car park.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a pool?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG has an indoor pool. The pool is open 6 AM to 10 PM.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is a hit with families.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG serve breakfast?

Yeah, visitors quite like the free buffet breakfast here! It's the ideal spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, only service animals are allowed.

Is there a golf course on site at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

There isn't one on site, but Max's Golf Centre is a short 13-minute walk away.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 795 out of 1334 reviews
Rating 8 - Good. 337 out of 1334 reviews
Rating 6 - Okay. 123 out of 1334 reviews
Rating 4 - Poor. 38 out of 1334 reviews
Rating 2 - Terrible. 41 out of 1334 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay, perfect location!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, comfy room.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast offered and family friendly clean rooms.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Beckyann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, helpful and very friendly staff. Had a great stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pleasant stay the room was gorgeous and has exactly what you need in a standard room the layout is modern and love there is a n area to lay your luggage and bags will definitely come back
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern room, excellent breakfast, great price and fantastic location right beside St. Jacob’s. A+ stay
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a visit to St. Jacobs market. The hotel was clean and bed was comfortable. No complaints!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Amazing room.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Myla Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 2 nights in May 2026
Verified review

8/10 Good

Clyde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy visiting this hotel. It is in a good location with free parking. The staff are friendly and helpful. The rooms are very clean.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and experience
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast provided. Room was large, clean and comfortable. Staff was very helpful and pleasant.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, breakfast was good. Parking was good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean Breakfast was great Staff were awesome
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near the Farmers Market, St. Jacob’s and Waterloo. Staff was helpful and the room was good size and quiet. Restaurant next door.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, loved the 24hrs coffee/tea bar. Breakfast was delish and suite was large and beds were comfy. Like everything though these days the price was in our opion high.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jung mi

Liked: Cleanliness
Breakfast was good staff friendly ev charger free of use
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queen suite was a large, spacious room with nice sitting area and space to spread out.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! So was the pool and splash pad.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, clean room.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Debra

Liked: Cleanliness
This place is awesome, loved that it’s so close to everything. One of my favorite places to stay
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Cassiopeia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, Kristine and Justine are the best. Very helpful. I highly suggest that if you are traveling in this area with family you have to pick this hotel. The cleanliness is spectacular and very organized. Breakfast was amazing too
Stayed 2 nights in May 2026
Verified review

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to, and clean and comfortable.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adding a potato option to breakfast would be good
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Amrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was wonderfully managed. Ample food and was refilled regularly. Overall food items were good. Limited choices for vegetarians.
Stayed 2 nights in May 2026

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