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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
Hotel with a full-service spa, 9-minute walk to Centre In The Square

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Exterior
Exterior
Meeting facility
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$170
includes taxes & fees
19 Jan - 20 Jan

Explore the area

View map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(50 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(98 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Sofa bed
Blackout curtains
Premium bedding
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 2
  • 1 Single Bed

About the area

Kitchener

Crowne Plaza Kitchener-Waterloo by IHG puts you in the heart of Kitchener, within just a 10-minute stroll of Kitchener-Waterloo Art Gallery and Centre In The Square. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing day at Karma Medi Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Aqua Lounge Restaurant, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Aqua Lounge Restaurant is the hotel's own bar, serving drinks along with dinner. 15000 square feet (1394 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. There's also the convenience of self parking. .With a stay at this 4-property class Downtown Kitchener hotel, you'll be 1.9 km (1.2 mi) from Kitchener Memorial Auditorium Complex and 4.4 km (2.7 mi) from Wilfrid Laurier University.

What's nearby

  • Conrad Centre for the Performing Arts - 2 min walk - 0.2 km
  • TheMuseum - 2 min walk - 0.2 km
  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Kung Fu Tea - ‬2 min walk
  • ‪Casa Toro 88 - ‬2 min walk
  • ‪Café Clementina - ‬1 min walk
  • ‪Tim Hortons - ‬2 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a full-service spa, 9-minute walk to Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Karma Medi Spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 AM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

What is the cancellation policy at Crowne Plaza Kitchener-Waterloo by IHG?

Crowne Plaza Kitchener-Waterloo by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on 19 Jan 2026 start from AU$170.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, Crowne Plaza Kitchener-Waterloo by IHG has a secured covered self car park with in/out privileges for CAD 12.00 per night. A self car park is also available, for a fee.

Is there a spa on site at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, Karma Medi Spa is available for guests. It has a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Crowne Plaza Kitchener-Waterloo by IHG has an indoor pool. The pool is open 6:00 AM to 10:00 AM.

What makes Crowne Plaza Kitchener-Waterloo by IHG a romantic place to stay?

Couples spa treatments and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Kitchener-Waterloo by IHG.

Is Crowne Plaza Kitchener-Waterloo by IHG family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Kitchener-Waterloo by IHG is a hit with families.

Are there hot tubs in the rooms at Crowne Plaza Kitchener-Waterloo by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza Kitchener-Waterloo by IHG serve breakfast?

Sure does, brekkie is served daily.

Is there a free airport shuttle available at Crowne Plaza Kitchener-Waterloo by IHG?

No, Crowne Plaza Kitchener-Waterloo by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crowne Plaza Kitchener-Waterloo by IHG?

No, only service animals are allowed.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 736 out of 1454 reviews
Rating 8 - Good. 393 out of 1454 reviews
Rating 6 - Okay. 187 out of 1454 reviews
Rating 4 - Poor. 55 out of 1454 reviews
Rating 2 - Terrible. 83 out of 1454 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Sandy

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Jean

Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 5 nights in Oct 2025

8/10 Good

Jason

Stayed 3 nights in Oct 2025

8/10 Good

Arden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and spacious rooms. Friendly staff, although they seemed overtaxed on the long Thanksgiving restaurant. Reasonable parking rates and a great breakfast buffet.
Stayed 5 nights in Oct 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean...friendly... always available if you needed answers. Had the buffet breakfast, it was fantastic. Di ner was wonderful there as well
Stayed 5 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Will return.
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly team and space
Stayed 2 nights in Oct 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely impressed, and the breakfast was amazing !!!
Stayed 1 night in Oct 2025

2/10 Terrible

Jordan

Stayed 1 night in Oct 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities
Small washrooms. Comfortable bed and clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Nrupen, Scarborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very good staff. Excellent bar options. Had to change room due to issues in bathroom.
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
We only stayed one night but it was great. Great location for what we were doing
Stayed 1 night in Oct 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and service. Breakfast was fantastic
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front staff very friendly, efficient and helpful. Check in and out went quickly and smoothly. Room was very clean and comfortable. Only 1 thing to note is that I personally find the mattress too soft. That’s the only reason for the one 4 star I have given.
Stayed 1 night in Oct 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a positive stay. There were a couple of places where service was a bit slow or seemed to not quite know what they were doing, but they might have been new / training and, in any case, the service was pleasant. The room was clean and comfortable. Only criticism is that the shower was great on the first day but, second day of our stay, it seemed just not to quite warm up and was lukewarm. The hallways looked a bit tired: carpet seemed a bit worn and quite outdated, there was something broken causing a leak and bubbling in the wallpaper at one part of the hallway. Things break down, obviously, so may have just happened and they were waiting on repair, but it did still affect the overall "feel" of the place. Lobby, bar, and restaurant were all quite nice, spacious, and updated. The hotel is located right downtown and close to lots of restaurants, cafes, shopping, etc. It is downtown so certainly 3-4 people in the vicinity visibly using drugs but it never felt unsafe. The hotel also has some unique amenities on site, including an arcade, a two-lane bowling alley, and a (somewhat sad) mini-putt, all that would make it a good stay for families with younger kids. I thought it was odd that the person who checked us in did not mention any of this, though perhaps it is because we did not have kids with us. Would stay here again.
Stayed 2 nights in Oct 2025

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly staff
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, amenities
Awesome
Stayed 2 nights in Oct 2025

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Oct 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Kima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Linda, Brampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable. The room was a basic hotel room. Quiet at night. Slight road noise. Nothing serious. Breakfast was amazing. Great service. Lots of options. Omelette and crepe station. Check in was fast and efficient.
Stayed 1 night in Oct 2025

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part of stay was breakfast. Carol, our table attendant, was friendly and efficient. Great breakfast selection. Change type of oil used for cooking omelets. Probably canola, but it wrecked flavor. Beds comfortable. Rooms very quiet.
Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Stayed 1 night in Oct 2025

2/10 Terrible

Wanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean , very quiet
Stayed 1 night in Oct 2025