See all properties
Save

Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
Hotel with a full-service spa, 9-minute walk to Centre In The Square

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Exterior
Meeting facility
Exterior
Standard Room, 2 Queen Beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Spa
The current price is AU$198
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Place, Bingemans
    ‪11 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(47 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Premium bedding
Deep soaking bathtub
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Premium bedding
Deep soaking bathtub
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Premium bedding
Deep soaking bathtub
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(97 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Premium bedding
Deep soaking bathtub
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Premium bedding
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Sofa bed - double
Premium bedding
Blackout curtains
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Premium bedding
Sofa bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Premium bedding
Deep soaking bathtub
  • City view
  • Sleeps 2
  • 1 Twin Bed

You may also like

Ad
BBQ/picnic Area

Homewood Suites by Hilton Cambridge Waterloo Ontario

Hespeler
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 767 reviews
The price is AU$205
includes taxes & fees
24 Nov - 25 Nov
Homewood Suites by Hilton Cambridge Waterloo Ontario

About the area

Kitchener

Crowne Plaza Kitchener-Waterloo by IHG puts you in the heart of Kitchener, within just a 10-minute stroll of Kitchener-Waterloo Art Gallery and Centre In The Square. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing day at Karma Medi Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Aqua Lounge Restaurant, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Aqua Lounge Restaurant is the hotel's own bar, serving drinks along with dinner. 15000 square feet (1394 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. There's also the convenience of self parking. .With a stay at this 4-property class Downtown Kitchener hotel, you'll be 1.9 km (1.2 mi) from Kitchener Memorial Auditorium Complex and 4.4 km (2.7 mi) from Wilfrid Laurier University.

What's nearby

  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km
  • Bingemans - 11 min drive - 5.1 km
  • University of Waterloo - 13 min drive - 5.4 km
  • Wilfrid Laurier University - 13 min drive - 5.4 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Kung Fu Tea - ‬2 min walk
  • ‪Casa Toro 88 - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Café Clementina - ‬1 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a full-service spa, 9-minute walk to Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Karma Medi Spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Similar properties

Lobby
DoubleTree by Hilton Kitchener
  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 592 reviews
The price is AU$179
includes taxes & fees
30 Nov - 1 Dec
DoubleTree by Hilton Kitchener

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 AM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

What is the cancellation policy at Crowne Plaza Kitchener-Waterloo by IHG?

Crowne Plaza Kitchener-Waterloo by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on 23 Nov 2025 start from AU$198.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, Crowne Plaza Kitchener-Waterloo by IHG has a secured covered self car park with in/out privileges for CAD 12.00 per night.

Is there a spa on site at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, Karma Medi Spa is available for guests. It has a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Crowne Plaza Kitchener-Waterloo by IHG has an indoor pool. The pool is open 6:00 AM to 10:00 AM.

What makes Crowne Plaza Kitchener-Waterloo by IHG a romantic place to stay?

Couples spa treatments and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Kitchener-Waterloo by IHG.

Is Crowne Plaza Kitchener-Waterloo by IHG family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Kitchener-Waterloo by IHG is a hit with families.

Are there hot tubs in the rooms at Crowne Plaza Kitchener-Waterloo by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza Kitchener-Waterloo by IHG serve breakfast?

Sure does, brekkie is served daily.

Is there a free airport shuttle available at Crowne Plaza Kitchener-Waterloo by IHG?

No, Crowne Plaza Kitchener-Waterloo by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crowne Plaza Kitchener-Waterloo by IHG?

No, only service animals are allowed.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 690 out of 1381 reviews
Rating 8 - Good. 379 out of 1381 reviews
Rating 6 - Okay. 180 out of 1381 reviews
Rating 4 - Poor. 53 out of 1381 reviews
Rating 2 - Terrible. 79 out of 1381 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 4 day stay. Clean, spacious, very comfortable room. The staff were outstanding, always helpful and smiling ..great breakfast buffet and delicious meals at the restaurant ..and situated perfectly for walking. We highly recommend the hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet with a great location
Stayed 1 night in Aug 2025

10/10 Excellent

Wolfgang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located in the center of the city.
Stayed 3 nights in Jul 2025

10/10 Excellent

Shaun

Stayed 2 nights in Aug 2025

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was friendly and very helpful
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Amenities
Great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Marshal

Liked: Cleanliness, staff & service, property conditions & facilities
They went out of their way to be helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Aug 2025

8/10 Good

Mark

Stayed 4 nights in Aug 2025

2/10 Terrible

Gilbert

!
Stayed 1 night in Aug 2025

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
Needs a reno but they try
Stayed 1 night in Aug 2025

10/10 Excellent

Zaimin

Stayed 1 night in Aug 2025

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend this
Stayed 4 nights in Aug 2025

10/10 Excellent

Brandon

Stayed 5 nights in Jul 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Akinori

Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Not a 4 Star Hotel

We were there for 3 nights. Housekeeping did not clean our room the entire time we were there. They also did not come for the nightly turndown service. Hotel is very old and run down. Parking is a huge inconvenience. This should not be rated a 4 star hotel.
Stayed 3 nights in Aug 2025

6/10 Okay

Christopher

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall good. Loud street noise was unfortunate late in the night. Perhaps updated 3 pane windows/insulation would help.
Stayed 2 nights in Aug 2025

10/10 Excellent

meet

Stayed 2 nights in Aug 2025

10/10 Excellent

Becki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely an older building right downtown but so grand, clean, bright and modern when you step into the lobby. Very busy at time of check-in, staff were friendly and quick. We would definitely stay here next time we are in the area.
Stayed 1 night in Aug 2025

10/10 Excellent

JESON

Stayed 2 nights in Aug 2025