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4.4 out of 5

"Renovations meant all guests crammed into smaller areas, pools and deck chairs over capacity " More

By a verified traveller on Tue 15 Oct 2019

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Hotel Description

A luxury stay in Kapolei awaits you at Aulani, A Disney Resort & Spa. Within a 5-minute stroll you'll find Ko Olina Golf Club and Ko Olina Marina within a 30-minute walk. Highlights at this beachfront resort include 2 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy flat-screen TVs with satellite channels, and all 359 individually decorated rooms feature furnished balconies or patios, iPod docks, and DVD players. Refrigerators and room service make in-room dining convenient. Nice touches to enhance your stay include soaking tubs, rainfall showerheads, and bathrobes. Coffee/tea makers, in-room childcare, and free local calls are also available.

A day of pampering at Laniwai - A Disney Spa can include deep-tissue massages, hot stone massages, body scrubs, and facials along with access to the sauna. The restaurant, AMA AMA, serves Hawaiian cuisine and is open for breakfast, lunch, and dinner. The Olelo Room is the resort's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find sun loungers, and enjoy the 4 spa tubs and free water park. Other amenities include free WiFi in public areas, a 24-hour fitness center, and a lazy river. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also valet parking, along with the convenience of an area shuttle.

Places within a 15-minute drive of this 4.5-star Kapolei resort include Kahe Point Beach Park and Ka Makana Ali'i - The Center for West Oahu.

Standard Room, View

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$865* Per night/room 4 Aug. - 5 Aug.

Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Garden View, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Island Gardens View Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Aulani, A Disney Resort & Spa ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aulani, A Disney Resort & Spa

Everyone (10) Family (2)
3 out of 5
Renovations meant all guests crammed into smaller areas, pools and deck chairs over capacity

Posted by on 15 Oct. 2019

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5 out of 5

Posted by on 16 Jul. 2019

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5 out of 5

Posted by on 18 Apr. 2019

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5 out of 5
couldn't fault the hotel or staff. wonderful holiday

Posted by on 5 Feb. 2019

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5 out of 5
Aulani was a highlight of our holiday to Hawaii. The staff were always helpful, cheerful and happy to help. Aunties beach house was amazing. The pools and private beach were all beautiful. Highly recommend.

Posted by on 29 Jan. 2019

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5 out of 5
Amazing experience at a paradise resort! The room and resort facilities, staff and activities were all fantastic!

Posted by on 28 Oct. 2018

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5 out of 5
Great Hotel, beautiful place to stay fantastic with kids great pools and slides..

Posted by , from Blue Mountains, Australia on 24 Jul. 2018

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2 out of 5
We stayed two years ago and the staff were very good, this time they disappointed us and lacked any real customer focus except for a bloke called RJ - he was good so pat on back. Place has had no money put into into at all - starting to look drab and old. Showers in rooms complicated still to use and stepping into bath is old style and dangerous. Very expensive too for what you get and food prices are way to dear, particularly the breakfast buffet and dinner buffet's as well as room service. Trying to get a decent coffee was difficult too, rooms had pod coffee but no milk? Coffee and hot water was usually luke warm at food locations. Parking to dear at $34 a day? You have no choice but to park there? Totally disappointed and we wont be back.

Posted by , from Merimbula Australia on 7 Jun. 2018

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4 out of 5

Great place for young families

Pros: Nice clean and well maintained facilities. Staff are welcoming, polite and friendly.
Cons: More frequent activities to ensure all guests can participate in activities and character dinners.
Location: Nice beach
Overall good experience. Nice clean and well maintained facilities (however they are a relatively young resort). Staff are welcoming, polite and friendly. One of the Concierge went out of her way to keep an eye out for space for a booked out dinner time. Some minor short comings - had a booking for their air supplied snorkeling and on the day, they said my card did not work. Hence had to cancel the booking and sort it out. It was a "system" error on their end but it meant that we could not attend another session due to our schedules. This bring us to the next issue. For a family resort, their available activities are extremely limited in days and times. We checked in and tried booking a Character dinner and it was all fully booked for the period of our 6 day stay. The character dinner was only available on certain days. One point of going to a Disney resort is to be able to participate in such things. Secondly, forget about kids club unless you're happy to wait in line from 7:30am onwards. To get into other daily activities, we had to line up from 8am. Not exactly a relaxed holiday environment if we have to worry about being able to participate in activities.

Posted by , from Australia on 1 Mar. 2018

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4 out of 5

Great pool area

Nice relaxing stay..prepare to spend a bit. Charge for snorkeling in the reef pool..notice there were news available if you wanted to cool for youself

Posted by , from Gold Coast AUSTRALIA on 11 Feb. 2018

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About the Aulani, A Disney Resort & Spa

Location 92-1185 Ali inui Drive, Kapolei, HI 96707

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Aulani, A Disney Resort & Spa you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary water park, a complimentary children's club, and a children's pool. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Kapolei resort.

  • 1 building
  • 359 guestrooms or units
  • 16 levels
  • 2 dining venues
  • Built in 2011
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (33.7 km / 20.9 mi)
  • Property shuttles: Area shuttle and shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Aulani, A Disney Resort & Spa offers 359 accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Flat-screen televisions come with satellite channels. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Deep soaking tub
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

AMA AMA - This beachfront restaurant specializes in Hawaiian cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Makahiki - Overlooking the pool and garden, this buffet restaurant specializes in Hawaiian cuisine and serves breakfast and dinner. Open daily.

The Olelo Room - Overlooking the pool and garden, this bar specializes in Hawaiian cuisine and serves light fare only. Open daily.

Off the Hook - This poolside bar specializes in Hawaiian cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open select days.

Ulu Cafe - This poolside café specializes in Hawaiian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to self-quarantine for 14 days upon arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is W40189158-02.

  • Service animals are allowed
  • Staffed front desk
  • No rollaway/extra beds available
  • Tax ID – W40189158-02
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 39.00 for adults and USD 20.00 for children (approximately)
  • Self parking fee: USD 37 per night (in/out privileges)
  • Valet parking fee: USD 37 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aulani
  • Aulani, A Disney & Spa Kapolei
  • Aulani Disney Resort Hotel
  • Aulani Disney Resort Hotel Kapolei
  • Aulani Disney Resort Kapolei
  • Aulani Resort
  • Disney Aulani Resort
  • Aulani, a Disney Resort & Spa Hawaii/Oahu
  • Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
  • Aulani Disney Kapolei
  • Aulani, A Disney Resort & Spa Resort
  • Aulani, A Disney Resort & Spa Kapolei
  • Aulani, A Disney Resort & Spa Resort Kapolei

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.