I felt seen and safe. Staff were friendly and it felt like they remembered us as we came and went during our stay. For example: I had a question at the desk the night before our departure and mentioned we were leaving early. When we came down at 4 a.m., the young man at the door seemed to know to expect us. Great neighborhood for dining.
On arrival, we entered the elevator with three women who had just finished dining at the attached restaurant. They spoke highly of staying at The Lucerne for their get-togethers in the city, which also went a long way toward making an infrequent traveler comfortable.