2/10 Terrible
Haley
Travelled with family
6 June 2025
Disliked: Staff & service
The hotel was nice. Some of the staff were nice. We had an OK stay but I never parked at the hotel because it was $25 a night just to park there plus resort fees plus deposit. I checked in with a service dog and when I left, I noticed I was charged $85. I called back to see why and was told it was due to my dog and when I told them he was a service dog, they said they know he wasn’t and that they were gonna do a one time courtesy and refund me, but I’m now on the do not rent list and they said we left the room dirty quite frankly we are 100% not those type of people we most definitely clean the room and just left bags of trash and the blankets off of the bed and when I said, that was the point of housekeeping, they said no it wasn’t and just hung up the phone on me also he said that my card kept declining when in fact upon going into the hotel, I was told I would need a deposit and they only took physical cards and I only had my tap so I had to spend like almost an hour trying to send money to all my different cards which wouldn’t have a 2 to 3 day hold when finally I did it and paid it. They consider that my card declining the mail staff was extremely rude. Like I said before he said he knows my dog wasn’t a service dog and that’s that and literally just hung up on menot to mention the first day I had extremely bad food poisoning and the following day my wife did and we let them know right then and there and they did nothing. Also, I booked a room with a bathtub and didn’t
Haley
Stayed 3 nights in May 2025
